酒店回复: Thank you for sharing your feedback. While I’m glad to hear you found our staff pleasant, I’m truly sorry that your stay did not meet expectations. We understand how important a comfortable and quiet environment is, and I regret that noise from neighboring rooms disturbed your rest. We are also reviewing your comments regarding hallway lighting and the overall atmosphere to see where improvements can be made.Regarding parking and breakfast, we do charge a modest daily fee for the convenience of on-site parking in our shared lot, and we offer a variety of breakfast items, including coffee and muffins, for purchase to give our guests flexibility. That said, I understand how these charges may have felt disappointing during your visit.Your comments are very valuable to us as we continue to improve our guest experience, and I hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.

酒店回复: Hi Jeffrey,We appreciate your feedback and are glad to hear that the check-in process was pleasant. It's concerning to learn about the issues with the elevators and the noise levels, as well as the limited dining options. We apologize for these inconveniences and understand the importance of a comfortable stay. The feedback regarding the quality of the food and coffee is also appreciated. Please know this insight is invaluable as we look to improve our guest experience. We hope the clean room and comfortable beds somewhat offset your concerns. It would be wonderful to have another opportunity to provide a better experience in the future.Sincerely,Sonesta Management Team

酒店回复: Thank you for giving us the opportunity despite your initial hesitation. We’re delighted to know that you found our lobby fresh and inviting, and that your room met your expectations exactly as pictured. We truly appreciate your kind words about our cleanliness and convenient location near shopping and dining. We’re glad your experience turned positive and look forward to welcoming you back to Sonesta Select Pleasant Hill for future stays.

酒店回复: Hi Richard,Thank you for sharing your feedback. It is disappointing to hear about your experience with the room's soundproofing during your stay. We understand that a peaceful environment is crucial for a good night's rest. Your comments are valuable to us, and we will look into this matter to see how we can improve.Sincerely,Sonesta Management Team

酒店回复: Thank you for choosing Sonesta Select Pleasant Hill and for taking the time to share your experience. I sincerely apologize for the noise you encountered during your stay on the second floor, as well as the issue with the shower not maintaining a consistent hot water temperature. Both of these matters are concerning and fall short of the comfortable and enjoyable stay we strive to provide our guests.Please know that I’ve already shared your comments with our engineering team to ensure the water heating system is inspected and adjusted, and we’ll also review room placement options to better accommodate guests seeking a quieter stay.We truly value your feedback as it helps us improve, and I hope you will consider giving us another opportunity to provide you with a much better experience in the future.

酒店回复: Thank you for your feedback. We are happy to learn your stay was comfortable and you enjoyed your stay with us. Please visit us again.

酒店回复: Thank you so much for your perfect 10/10 review! We’re thrilled to know you had an exceptional stay and appreciated your experience with us. Your kind feedback motivates our entire team to continue delivering outstanding service. We look forward to welcoming you back soon to Sonesta Select Pleasant Hill!

酒店回复: Thank you so much for your perfect 10/10 score! 🌟We’re delighted to know you had an excellent stay at Sonesta Select Pleasant Hill. Your feedback means a lot to our team and motivates us to continue providing warm hospitality and a comfortable experience for every guest.We truly appreciate your support and look forward to welcoming you back again soon!