酒店回复: “Thank you very much for your comment! We are glad to know that everything was very good during your stay. We appreciate that you chose Sonesta Select Pleasant Hill and we look forward to welcoming you back again very soon.”
5.0分
商务出差
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The hotel lobby smelled really good, the staff was very professional.
My room was spotless, the water for the sink and shower was HOT, and I loved it.
My floor was quiet; I was able to sleep all night.
Thank you so much.
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酒店回复: hank you so much for sharing such wonderful feedback! We’re thrilled to hear that you enjoyed the clean and comfortable room, the quiet floor, and the hot water along with the pleasant lobby atmosphere and professional service from our team.It’s great to know you were able to rest well and have a relaxing stay. We truly appreciate you choosing Sonesta Select Pleasant Hill and look forward to welcoming you back again soon!
2.0分
其他
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Room AC did not function in my room and my other guests room.
Also the bathroom lights are motion sensitive. This means they turn on automatically in the middle of the night when you go to the restroom. This is disturbing and unnecessary to all in the room.
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酒店回复: Thank you for sharing your experience. I’m very sorry to hear about the issues you and your guests encountered with the AC and the motion sensitive bathroom lights. Your comfort is extremely important to us, and I understand how frustrating and disruptive this must have been during your stay.Our engineering team will be addressing the AC concerns immediately, as well as reviewing the motion-sensor lighting settings to prevent unnecessary disturbances at night. Your feedback is valuable and helps us identify areas that need improvement.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much more comfortable experience.
1.0分
家庭亲子
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Staf are very nice but room sheets are very disgusting not clean at all.i will never go back again there. Even o cut my stay and went back to a different hotel. Its a waste of money unfortunately
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酒店回复: Thank you for sharing your experience, and I sincerely apologize for the condition of the room you encountered. This is absolutely not the standard we hold ourselves to, and I am truly sorry that we let you down especially to the point where you felt the need to cut your stay short.While I am glad to hear our staff treated you well, the cleanliness issues you described are unacceptable. I will be addressing this immediately with our housekeeping team to ensure this does not happen again to you or any future guest.Your stay should always be clean, comfortable, and worry-free, and I regret that this was not the case. I truly appreciate you bringing this to our attention, and I hope you will consider giving us another opportunity to provide you with the experience you deserved from the start.
1.0分
家庭亲子
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Checked in and right off the bat, the customer service was off. The clerk at the front (India nationality) was assisting another customer. Their exchange was really awkward as they weren’t talking to each other and the customer kept walking from away the counter so I assume he was a clerk but apparently he was being helped. If they had conversed with each other better, the situation wouldn’t be so awkward as it would clearly indicate to me that they were in the middle of a transaction. However, the customer was left to walk around. Kept staring at me. Told me to move back because the door kept moving where I stood. I got irritated so I just sat down until they finished. When I got up, there was no apologies, the clerk simply just asked for my id. Then ask if I was going to park. Then mumbled something. I couldn’t understand so I asked. He said a card for incidental. Omg! How hard is it to talk. Entered my card, he gave me my room card and that’s it. No mention of amenities, breakfast, nothing. Got to our room and it smells like smoke. Kids were tired so I did not bother trying to get another room. Overall, kinda disappointed in customer service as most reviews have been good.
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酒店回复: Thank you for taking the time to share such detailed feedback. I sincerely apologize for the experience you had at check in. What you described is not reflective of the service standards we expect from our team, and I understand how uncomfortable and frustrating the situation must have felt especially after a long day of traveling with children. Clear communication, acknowledgment, and basic hospitality are fundamental, and it is unacceptable that you were not greeted warmly, informed about hotel amenities, or assisted in a professional manner. I will be addressing this directly with our Front Desk team to ensure proper guest engagement, communication, and professionalism are consistently maintained. I am also very sorry that your room had a smoke odor. We are a 100% non-smoking hotel, and this should not have been the case. Housekeeping and Engineering have been notified so we can properly treat the room and prevent this from happening again.Your feedback is extremely valuable, and I truly appreciate you bringing it to our attention. If you would allow us the opportunity to regain your trust, please feel free to reach out to me directly on your next visit so I can personally ensure a smooth and comfortable stay for you and your family.
3.0分
其他
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The room was very nice and clean. The only issue was the receptionist. He was very well-dressed and well-groomed, but rude. I didn’t catch his name, but was an Indian guy, maybe in his late 20’s to mid 30’s. Let’s just say customer service is not his strong suit.
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酒店回复: Thank you for taking the time to share your feedback. I’m very pleased to hear that you found your room nice and clean, but I am truly sorry to learn about your experience at the front desk. This is not the level of service we strive to provide.All of our team members are expected to deliver warm, respectful, and attentive service at all times, and I apologize that this was not your experience. I will be reviewing this situation with our Front Office team to ensure we address the behavior and reinforce our service standards.We appreciate you bringing this to our attention, and I hope we have the opportunity to welcome you back for a much more pleasant and seamless stay.
2.0分
家庭亲子
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When my children and I arrived at midnight there were 2 cops out front within 5 minutes of us getting out and unloading there were 7 cops there. we checked in feeling very uncomfortable only one officer was thee at the desk while we were checking in we headed up to our room and they put us like 3 rooms away from were all the cops were. They stayed out there for quiet awhile. We had to leave at 6 am for a soccer tournament that room had the music blasting. the room they put us in also had marks on the door like someone had pried it open. Just not the best experience.
4.0分
其他
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Room was pleasant and parking easy. Breakfast was just ok, with not much to offer. Our TV was not working & maintenance had to come fix the cable that was unattached. The worker came up very quick, so tha5 was much appreciated.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found your room pleasant and that parking was convenient during your stay. I’m also pleased to know our maintenance team was able to respond quickly and get your TV working again your appreciation of their prompt service means a lot.At the same time, we’re sorry to hear that breakfast didn’t fully meet your expectations. We value this feedback and will keep it in mind as we continue to review and enhance our offerings.Thank you again for your comments. We hope to welcome you back for an even better experience next time.
服务卫生非常满意
前台服务人员态度一般（个别人），也有态度很好的服务人员。
设施齐全，布局很棒，价格偏高 但是值得一去。
一切都很好
The hotel lobby smelled really good, the staff was very professional.
My room was spotless, the water for the sink and shower was HOT, and I loved it.
My floor was quiet; I was able to sleep all night.
Thank you so much.
Room AC did not function in my room and my other guests room.
Also the bathroom lights are motion sensitive. This means they turn on automatically in the middle of the night when you go to the restroom. This is disturbing and unnecessary to all in the room.
Staf are very nice but room sheets are very disgusting not clean at all.i will never go back again there. Even o cut my stay and went back to a different hotel. Its a waste of money unfortunately
Checked in and right off the bat, the customer service was off. The clerk at the front (India nationality) was assisting another customer. Their exchange was really awkward as they weren’t talking to each other and the customer kept walking from away the counter so I assume he was a clerk but apparently he was being helped. If they had conversed with each other better, the situation wouldn’t be so awkward as it would clearly indicate to me that they were in the middle of a transaction. However, the customer was left to walk around. Kept staring at me. Told me to move back because the door kept moving where I stood. I got irritated so I just sat down until they finished. When I got up, there was no apologies, the clerk simply just asked for my id. Then ask if I was going to park. Then mumbled something. I couldn’t understand so I asked. He said a card for incidental. Omg! How hard is it to talk. Entered my card, he gave me my room card and that’s it. No mention of amenities, breakfast, nothing. Got to our room and it smells like smoke. Kids were tired so I did not bother trying to get another room. Overall, kinda disappointed in customer service as most reviews have been good.
The room was very nice and clean. The only issue was the receptionist. He was very well-dressed and well-groomed, but rude. I didn’t catch his name, but was an Indian guy, maybe in his late 20’s to mid 30’s. Let’s just say customer service is not his strong suit.
When my children and I arrived at midnight there were 2 cops out front within 5 minutes of us getting out and unloading there were 7 cops there. we checked in feeling very uncomfortable only one officer was thee at the desk while we were checking in we headed up to our room and they put us like 3 rooms away from were all the cops were. They stayed out there for quiet awhile. We had to leave at 6 am for a soccer tournament that room had the music blasting. the room they put us in also had marks on the door like someone had pried it open. Just not the best experience.
Room was pleasant and parking easy. Breakfast was just ok, with not much to offer. Our TV was not working & maintenance had to come fix the cable that was unattached. The worker came up very quick, so tha5 was much appreciated.