酒店回复: Thank you so much for your thoughtful review Susan! We are thrilled to hear that Cedric made such a great impact after your long day of travel. Providing amazing service and a clean, comfortable stay is what we strive for. We will let Cedric and our team know you really appreciated their efforts!
1.0分
其他
原文
翻译提供方：Google
0/10 不推荐，因为缺乏客房服务，不干净
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酒店回复: We’re very sorry to hear your stay didn't meet expectations Avahna. Cleanliness and proper housekeeping are very important to us. We would love it if you could reach out to us directly so we can address the issues you experienced. We appreciate your feedback. We would love to have you back for a much improved stay in the future.
5.0分
其他
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I always book this hotel when going to Braves games, the staff is top notch, very friendly and go above and beyond for their guests. Hot breakfast is good, and our room is always clean and no issues. Very close to the park, and parking is free, as is breakfast, so no additional charges. Love this hotel!
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酒店回复: Thank you for your loyalty, we are so glad you love our hotel! We are thrilled you choose our property for your Braves game getaways. It’s great to hear our friendly team, clean rooms, and convenient amenities make a great impression on your stay. We can’t wait to welcome you back for your next game day trip!
3.0分
其他
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First of all, there was not a single cup in my room. There is no closet in the room, just a pole on the wall with a curtain. Lastly, it appears that if you book through a third party you get the worse rooms
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酒店回复: Thank you for sharing your feedback. The room does have a closet, which is hidden behind the sliding barn door that covers the closet, coffee maker and cups or can slide to hide the bathroom area. We know this might not be obvious so we apologize for any confusion this caused during your stay. We appreciate your comments and hope we can provide an even smoother experience for you in the future!
3.0分
家庭亲子
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The air conditioner was extremely noisy and vibrated intensely period we were told both nights that this was normal for this floor. The pool needed some serious attention and showed the hotel's age. Don't go if you want a hot shower.
The food was pretty good and the coffee was hot
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酒店回复: Thank you for sharing your experience with us. We are sorry about the issues you encountered during your stay. We have shared your feedback with our team to address these concerns. It is great to hear you enjoyed our breakfast options and hot coffee. We would love to host you again for a much more comfortable stay soon.
5.0分
其他
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Very nice and clean hotel and close to the park!
My husband & I booked a suite king room for a weekend at the Atlanta Braves Battery and this was our first time and going to a Braves game. We loved the hotel, very nice, clean and a gos breakfast! The employees and front desk were extremely nice and the beds were so comfortable and clean! I am very picky about hotels and I was impressed and happy with this choice in hotel. Also the battery and ball park was so close and walkable which saved us money on parking for the game! Will stay there again when we go to another game!
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酒店回复: Thank you so much for your wonderful review! We are thrilled that your first Braves game experience was made even better with our clean suites, friendly team, and comfortable beds. We are glad we could make your game day getaway a special one. We can’t wait to welcome you back to the Hampton Inn & Suites Atlanta-Galleria soon!
5.0分
其他
Amazing stay!!
Great customer service from everyone! Clean and overall convenient! Will definitely return!!
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酒店回复: We are so glad you appreciated the hospitality from our wonderful team. We love to hear when our clean hotel, convenient location, and service-oriented team make a great impression on your stay. We are looking forward to hosting you for more amazing stays soon!
4.0分
情侣出游
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I stayed here one night for a concert at Truist Park. The hotel was a 7 minute walk to the venue and The Battery for shopping and dining. The hotel and room was clean and well kept. The shower pressure was great and the water got hot. The bed and pillows could have been a little more comfortable. Great breakfast options and plenty to go around. The staff was friendly and helpful. Enough parking spaces. Would definitely stay here again.
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酒店回复: Thank you for sharing your thoughtful review! We are glad you enjoyed our convenient location, clean accommodations, and breakfast options. It’s great to hear our team made you feel welcome. We will keep your feedback about the bed and pillows in mind as we make improvements. We look forward to hosting you again the next time you’re visiting Truist Park!
5.0分
朋友出游
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Usually, I don’t write reviews, but I feel like my stay at this Hampton Inn & Suites called for one. Overall I had an amazing experience! The hotel was clean, the property was well kept, there was a lot to do nearby, and the staff was great. Anton specifically was amazing! He went above and beyond to accommodate us when checking in, and even helped my friend and I find our way around the area throughout our stay. Anton is a valuable employee in this establishment and we really appreciated his service! If we’re ever in Georgia again, we would definitely stay at this hotel once again!
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酒店回复: Thank you for sharing such a thoughtful review! We are so glad you had an amazing experience and enjoyed our hotel and team, especially Anton. Anton will appreciate your kind words, he is a valuable member of our team. We are looking forward to welcoming you back when your travels bring you to Georgia!
我选择这家位于 Galleria 地区的 Hampton Inn and Suites 酒店，是因为它离 Truist 体育场、Battery Park 和 Cumberland 购物中心都很近，交通便利。
但是，当我们到达酒店时，他们却没有我们的预订信息。******* 方面出了差错，没有完成我们预订的酒店。
所以我们花了一个小时和 ******* 的客服人员一起寻找其他酒店。我丈夫在大约一英里外找到了另一家 Hampton Inn 酒店……一家比较老旧过时的酒店……由于其他酒店都没有空房，我们别无选择，只能预订这家。
所以当我们到达第二家酒店时，已经很晚了，错过了 Truist 体育场的棒球比赛。我们损失了将近 450 美元。
此外，我们还不得不支付 Uber/Lyft 的出租车费，这笔费用不在我们的预算之内，大约 100 美元。
我们对 ******* 的失误非常失望。我们当时筋疲力尽，心情也很糟糕。那个周末可是我们的54周年结婚纪念日啊！！
所以各位旅行者……出发前一定要注意，找到酒店的电话号码并确认预订。
我对这家酒店的客户服务赞不绝口。经过一天15小时的劳累奔波，前台的Cedric竭尽全力确保我住得舒适，并得到了周到的照顾。房间干净舒适，自助早餐也很棒，是我在提供免费早餐的酒店里见过最干净的。在这个优质客户服务越来越少见的时代，这里的员工真是出类拔萃。
0/10 不推荐，因为缺乏客房服务，不干净
I always book this hotel when going to Braves games, the staff is top notch, very friendly and go above and beyond for their guests. Hot breakfast is good, and our room is always clean and no issues. Very close to the park, and parking is free, as is breakfast, so no additional charges. Love this hotel!
First of all, there was not a single cup in my room. There is no closet in the room, just a pole on the wall with a curtain. Lastly, it appears that if you book through a third party you get the worse rooms
The air conditioner was extremely noisy and vibrated intensely period we were told both nights that this was normal for this floor. The pool needed some serious attention and showed the hotel's age. Don't go if you want a hot shower.
The food was pretty good and the coffee was hot
Very nice and clean hotel and close to the park!
My husband & I booked a suite king room for a weekend at the Atlanta Braves Battery and this was our first time and going to a Braves game. We loved the hotel, very nice, clean and a gos breakfast! The employees and front desk were extremely nice and the beds were so comfortable and clean! I am very picky about hotels and I was impressed and happy with this choice in hotel. Also the battery and ball park was so close and walkable which saved us money on parking for the game! Will stay there again when we go to another game!
Amazing stay!!
Great customer service from everyone! Clean and overall convenient! Will definitely return!!
I stayed here one night for a concert at Truist Park. The hotel was a 7 minute walk to the venue and The Battery for shopping and dining. The hotel and room was clean and well kept. The shower pressure was great and the water got hot. The bed and pillows could have been a little more comfortable. Great breakfast options and plenty to go around. The staff was friendly and helpful. Enough parking spaces. Would definitely stay here again.
Usually, I don’t write reviews, but I feel like my stay at this Hampton Inn & Suites called for one. Overall I had an amazing experience! The hotel was clean, the property was well kept, there was a lot to do nearby, and the staff was great. Anton specifically was amazing! He went above and beyond to accommodate us when checking in, and even helped my friend and I find our way around the area throughout our stay. Anton is a valuable employee in this establishment and we really appreciated his service! If we’re ever in Georgia again, we would definitely stay at this hotel once again!