Don't try to hustle extra money out of a room request, or early check in. We were asked to pay $60 for each. Needless to say we declined and checked in at 4pm and took the room that was offered. A money grab policy that we will remember the next time we book in Galveston.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn GALVESTON-ON THE BEACH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
其他
Great view of the gulf, spacious room, staff wonderfully friendly and helpful, particularly Rhianon!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn GALVESTON-ON THE BEACH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
3.0分
其他
About the additional charges, like parking and amenities, which was not in the website when I booked the room
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn GALVESTON-ON THE BEACH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
4.0分
家庭亲子
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Overall it was a good stay. Lobby and main area was very nice. Friendly staff. Not that it’s an issue, but I didn’t realize it was an actual motel until we got out of the elevator heading to our room. Room was updated nicely. Did see a cockroach in the room and the fan in the bathroom was very loud. Other than that, great stay. Good breakfast with large portions for the right price.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn GALVESTON-ON THE BEACH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
2.0分
其他
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Room could have been cleaner, there were hidden fees that were not disclosed at check in and the water was extremely cold. When I advised staff, they said they turned off the hot water for maintenance but never informed the guests of this information. Staff was not very helpful and full use of amenities and the facility was not available.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn GALVESTON-ON THE BEACH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
这是一次很棒的体验。我喜欢酒店的泳池和地理位置。
他们会无缘无故地收费，而且一个月都不回复。
又度过了一段美妙的时光！！！我爱这里的地理位置、各种设施，爱这里的一切。这是一个绝佳的去处，你可以在泳池边享受夜晚，也可以穿过马路到海滩上晒太阳！我已经迫不及待想再去了！
办理入住时意外收取25美元的停车费。床和枕头很硬，很不舒服。浴室清洁度不够。不会再次入住。
我很喜欢这个地方，非常安静、放松，而且非常干净
Don't try to hustle extra money out of a room request, or early check in. We were asked to pay $60 for each. Needless to say we declined and checked in at 4pm and took the room that was offered. A money grab policy that we will remember the next time we book in Galveston.
Great view of the gulf, spacious room, staff wonderfully friendly and helpful, particularly Rhianon!
About the additional charges, like parking and amenities, which was not in the website when I booked the room
Overall it was a good stay. Lobby and main area was very nice. Friendly staff. Not that it’s an issue, but I didn’t realize it was an actual motel until we got out of the elevator heading to our room. Room was updated nicely. Did see a cockroach in the room and the fan in the bathroom was very loud. Other than that, great stay. Good breakfast with large portions for the right price.
Room could have been cleaner, there were hidden fees that were not disclosed at check in and the water was extremely cold. When I advised staff, they said they turned off the hot water for maintenance but never informed the guests of this information. Staff was not very helpful and full use of amenities and the facility was not available.