The hotel was average for the price and quality of the breakfast food. The sound proofing between the rooms was terrible. We heard the people next door to us until after midnight and the sound of the people over us walking around began at 5:00 in the morning and woke us up.
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酒店回复: Thank you for taking the time to write us a review regarding your recent stay. We are sincerely sorry if noise levels were a disappointment. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Despite your disappointment, we do hope you will return to stay withus again at some future date when you can be assured of our very best attention.
4.0分
其他
Everything was easy and convenient. Our bathroom door was taped up and bathroom needs some updating.
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酒店回复: Thank you for leaving such a great review. We strive to provide a great experience for all of our guests. We greatly appreciate you taking the time to bring room readiness matter to our attention and apologize for any inconvenience it may have caused. I appreciate your feedback as this is our best resource for improving guest services.Thank you for staying with us, and we hope to have an opportunity to serve you again.
3.0分
其他
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I am not sure why they would not be on top of their breakfast in the morning, but they seemed to now be refilling the items fast enough. I finally gave up and went to my room. They also have a ridiculous coffee machine that takes way too long.
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酒店回复: Thank you for leaving a review. I am deeply sorry you received service that was less than satisfactory. This is not the type of service you should expect from our hotel. Your feedback is very important to us. We take all comments seriously and welcome any opportunity to improve. If there is anything we can do to make your next stay more comfortable. Pleasedo not hesitate to ask.
2.0分
商务出差
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24 hour coffee? Nope! Breakfast? Nope they were out of everything and very slow to refill! Signs everywhere say 24 hour coffee but they don’t do it. Pay over $200 a night you expect better!
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酒店回复: Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not fully satisfied with the accommodations received, but I can assure you that we have 24/7 coffee at our machines in the breakfast area, also in the rooms. Our front desk will always be happy to assist you. We hope you give us a chance in the future to show you how great our hotel is.
3.0分
其他
The staff checking me in was very friendly. Other than that I went to bed ate some breakfast which was pretty bland and started my trip around Lake Michigan.
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酒店回复: Thank you so much for the great review!We strive to provide a great experience for all of our guests. Thanks again for your support and look forward to seeing you again soon.
5.0分
其他
Staff was friendly, breakfast was great. Bed was way too firm for my tastes, but otherwise a nice stay.
2.0分
商务出差
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The night desk attendant was a breath of fresh air. She had a great friendly disposition. The Wi-Fi did not work. Was unable to work from hotel which was the reason for the stay. Reported it to front desk at night and did not get fixed. I reported it again upon checkout and the desk attendant acted as if I was not telling the truth. Her attitude and response to my genuine concern was unacceptable.
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酒店回复: We’re sorry we didn’t provide the high quality of services you deserve Stacei allen. This is not typical of our hotel and staff, and wehave addressed the issues you mentioned.We try to make each guest experience a great one and your satisfaction is important to us. We hope you’ll give us another opportunity soon to make your stay the best it can be.
5.0分
情侣出游
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The desk staff were very friendly. Maria, who on duty when we arrived took the time to jcome to our room to help us use the TV remote and was even more helpful solving the issue had with logging onto the hotel's wifi.
My two complaints is one, not having two elevators, and two, having an ice making machine the second floor in addition to one on the third floor. Otherwise, we were very pleased with our stay there.
5.0分
家庭亲子
It was sparkling clean! When I needed anything it was provided. Great little breakfast bar. Everyone very nice/attentive. Would go back!
SF
5.0分
情侣出游
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Everything was really nice. A little upset that some stuff was under construction but we I guess just came at a bad time oh well, still a wonderful experience. I will come here again.
The hotel was average for the price and quality of the breakfast food. The sound proofing between the rooms was terrible. We heard the people next door to us until after midnight and the sound of the people over us walking around began at 5:00 in the morning and woke us up.
Everything was easy and convenient. Our bathroom door was taped up and bathroom needs some updating.
I am not sure why they would not be on top of their breakfast in the morning, but they seemed to now be refilling the items fast enough. I finally gave up and went to my room. They also have a ridiculous coffee machine that takes way too long.
24 hour coffee? Nope! Breakfast? Nope they were out of everything and very slow to refill! Signs everywhere say 24 hour coffee but they don’t do it. Pay over $200 a night you expect better!
The staff checking me in was very friendly. Other than that I went to bed ate some breakfast which was pretty bland and started my trip around Lake Michigan.
Staff was friendly, breakfast was great. Bed was way too firm for my tastes, but otherwise a nice stay.
The night desk attendant was a breath of fresh air. She had a great friendly disposition. The Wi-Fi did not work. Was unable to work from hotel which was the reason for the stay. Reported it to front desk at night and did not get fixed. I reported it again upon checkout and the desk attendant acted as if I was not telling the truth. Her attitude and response to my genuine concern was unacceptable.
The desk staff were very friendly. Maria, who on duty when we arrived took the time to jcome to our room to help us use the TV remote and was even more helpful solving the issue had with logging onto the hotel's wifi.
My two complaints is one, not having two elevators, and two, having an ice making machine the second floor in addition to one on the third floor. Otherwise, we were very pleased with our stay there.
It was sparkling clean! When I needed anything it was provided. Great little breakfast bar. Everyone very nice/attentive. Would go back!
SF
Everything was really nice. A little upset that some stuff was under construction but we I guess just came at a bad time oh well, still a wonderful experience. I will come here again.