The public areas were clean, the suite was great with plenty of space, the only caveat was the faucet in the bathroom sink sprayed some water onto the counter but would definitely recommend staying there
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed the clean public areas and the spacious suite. We apologize for the inconvenience with the bathroom faucet and appreciate you bringing it to our attention. We’re happy to know you would recommend staying with us, and we hope to welcome you back again soon for an even better experience.
5.0分
情侣出游
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We had a room and the heater didn't work and they didn't hesitate to come check it out and right away gave us another room just a few rooms away. Staff was friendly and courteous. Room was clean.
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you enjoyed the clean public areas and the spacious suite. We apologize for the inconvenience with the bathroom faucet and appreciate you bringing it to our attention. We’re happy to know you would recommend staying with us, and we hope to welcome you back again soon for an even better experience.
5.0分
情侣出游
We have decided that Candlewood will be our place to stay when in the area.
Everything we want is there
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酒店回复: Thank you so much for the fantastic review! We’re honored to hear that you’ve chosen Candlewood as your place to stay when you’re in the area. It’s wonderful to know we offer everything you’re looking for, and we truly appreciate your loyalty. We look forward to welcoming you back again and again.
5.0分
其他
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The staff was great! I was walking to the elevator and a gentleman asked me how my holiday was. He was so polite just like the administration was both days at different times. Clean good amenities we loved it
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酒店回复: Thank you for sharing your wonderful feedback! We’re thrilled to hear that our staff made such a positive impression and that you felt welcomed during your stay. It’s great to know you enjoyed the clean rooms and amenities as well. We truly appreciate your kind words and hope to welcome you back for another fantastic visit soon!
3.0分
其他
Staff was great! Issues with closing door when leaving and sheer currents allowing parking lot lights to shine directly into room
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impression during your stay. We sincerely apologize for the issues you experienced with the door and the window coverings allowing light from the parking lot. Your comments are very helpful, and we’ll review these areas to see how we can improve for future guests. We hope to have the opportunity to provide you with a more comfortable experience next time.
5.0分
其他
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The young man at the front desk had excellent customer service. Very polite and professional. The room was nice as well. There were a couple bugs, one in the microwave ! But other than that all good.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that our front desk team provided excellent service and that you enjoyed your room. We sincerely apologize for the issue with the bugs and will address this with our housekeeping and maintenance teams to ensure it doesn’t happen in the future. We appreciate your understanding and hope to welcome you back for an even better experience.
5.0分
家庭亲子
The room was clean, bed was comfy and staff was amazing. I will be back for future visits.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the clean room, comfortable bed, and amazing staff. Your kind words truly mean a lot to our team, and we’re honored to be your choice for future visits. We look forward to welcoming you back again soon!
5.0分
其他
No issues at all. If the coffee maker works tomorrow morning, this stay will be perfect
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酒店回复: Thank you for taking the time to share your feedback! We’re delighted to hear that you had a smooth and enjoyable stay. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
情侣出游
Dedk clerk is always very nice and efficient. I've stayed there several times and she is always friendly and helpful.
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酒店回复: Thank you for your kind words! We’re delighted to hear that our front desk team consistently provides friendly and helpful service. It’s wonderful to know you enjoy staying with us, and we look forward to welcoming you back again soon!
5.0分
其他
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Room and area were peefect and i especially loved the staff. Front desk worker was sweet and kind. She even went the extra mile for me when i requested assistance. Her energy was awesome and made the stay all that much better.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed both your room and the area, and especially that our front desk team made such a positive impression. It’s great to know their kindness and energy helped make your stay even better. We truly appreciate your kind words and look forward to welcoming you back soon!
The public areas were clean, the suite was great with plenty of space, the only caveat was the faucet in the bathroom sink sprayed some water onto the counter but would definitely recommend staying there
We had a room and the heater didn't work and they didn't hesitate to come check it out and right away gave us another room just a few rooms away. Staff was friendly and courteous. Room was clean.
We have decided that Candlewood will be our place to stay when in the area.
Everything we want is there
The staff was great! I was walking to the elevator and a gentleman asked me how my holiday was. He was so polite just like the administration was both days at different times. Clean good amenities we loved it
Staff was great! Issues with closing door when leaving and sheer currents allowing parking lot lights to shine directly into room
The young man at the front desk had excellent customer service. Very polite and professional. The room was nice as well. There were a couple bugs, one in the microwave ! But other than that all good.
The room was clean, bed was comfy and staff was amazing. I will be back for future visits.
No issues at all. If the coffee maker works tomorrow morning, this stay will be perfect
Dedk clerk is always very nice and efficient. I've stayed there several times and she is always friendly and helpful.
Room and area were peefect and i especially loved the staff. Front desk worker was sweet and kind. She even went the extra mile for me when i requested assistance. Her energy was awesome and made the stay all that much better.