Front desk wouldnt accept the Exp.a reservation that was confirmed weeks ago after we checked in late. Had to purchase a room from the hotel at a rate higher than the Exp..a rate from the reservation. Will be filing a claim
5.0分
其他
Great stay
Quite and comfortable - best breakfast out of 4 stays on our trip, enjoyed the place
3.0分
其他
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Our second stay in 3 months and still one of the cleanest IHG properties we've stayed. Courteous and helpful staff with a great breakfast. Country style restaurant just across the parking lot was super convenient. We added it to our future staty list as we travel to and from St louis to San Antonio quite often. There are other places for dinner and of course Buc- ee's is the next exit going north on 35.
5.0分
其他
Excellent hotel
We loved everything about our stay at this hotel. The only complaint we had is their water was never really hot in the shower.
3.0分
其他
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The ceiling showed signs of leakage, the beds were too high, and the pillows were terrible.
The rooms were clean and the only contact we had with employees was at check-in and out. They were very nice.
5.0分
家庭亲子
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One of the cleanest IHG properties we've stayed. Courteous and helpful staff with a great breakfast. Country style restaurant just across the parking lot was super convenient. We added it to our future staty list as we travel to and from St louis to San Antonio quite often.
2.0分
其他
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The place is clean but we have a few issues. One our first room was not ready. It didn’t have sheets and had trash left in it. We were moved to another room quickly without any problems. When we returned to the room after being out all day we noticed that the carpet by the bed nearest the bathroom was extremely wet. I think they may have an issue with the tub leaking. I didn’t notice it until I took my shoes off and stepped on the carpet. It was already late so I will report it when check out.
3.0分
家庭亲子
The floor by the ac was soaking wet leading to the bed.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
家庭亲子
Very comfortable, clean and quiet. Holly is a gem. We had a concern that she took care of quickky and professionally.
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酒店回复: Dear Geraldine, Thank you for taking the time to tell us about your experience at Holiday Inn Express HILLSBORO I-35.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Front desk wouldnt accept the Exp.a reservation that was confirmed weeks ago after we checked in late. Had to purchase a room from the hotel at a rate higher than the Exp..a rate from the reservation. Will be filing a claim
Great stay
Quite and comfortable - best breakfast out of 4 stays on our trip, enjoyed the place
Our second stay in 3 months and still one of the cleanest IHG properties we've stayed. Courteous and helpful staff with a great breakfast. Country style restaurant just across the parking lot was super convenient. We added it to our future staty list as we travel to and from St louis to San Antonio quite often. There are other places for dinner and of course Buc- ee's is the next exit going north on 35.
Excellent hotel
We loved everything about our stay at this hotel. The only complaint we had is their water was never really hot in the shower.
The ceiling showed signs of leakage, the beds were too high, and the pillows were terrible.
The rooms were clean and the only contact we had with employees was at check-in and out. They were very nice.
One of the cleanest IHG properties we've stayed. Courteous and helpful staff with a great breakfast. Country style restaurant just across the parking lot was super convenient. We added it to our future staty list as we travel to and from St louis to San Antonio quite often.
The place is clean but we have a few issues. One our first room was not ready. It didn’t have sheets and had trash left in it. We were moved to another room quickly without any problems. When we returned to the room after being out all day we noticed that the carpet by the bed nearest the bathroom was extremely wet. I think they may have an issue with the tub leaking. I didn’t notice it until I took my shoes off and stepped on the carpet. It was already late so I will report it when check out.
The floor by the ac was soaking wet leading to the bed.
Very comfortable, clean and quiet. Holly is a gem. We had a concern that she took care of quickky and professionally.
I would like a few items added to the breakfast