酒店回复: Gracias por tomarse el tiempo para compartir su experiencia. Le ofrecemos nuestras más sinceras disculpas por las molestias que experimentó durante su estancia en la habitación 312. Sin duda, no es el nivel de servicio que nos esforzamos por brindar, y comprendemos su frustración.Lamentamos profundamente que el problema con la alfombra mojada no se haya solucionado adecuadamente y que no se haya aplicado el descuento prometido. Esta situación no refleja nuestro compromiso con la satisfacción del huésped, e investigaremos este asunto a fondo para asegurarnos de que no vuelva a ocurrir.Esperamos que considere darnos otra oportunidad para brindarle la estancia excepcional que se merece. No dude en contactarnos directamente a [información de contacto] y con gusto le atenderemos personalmente.
3.0分
家庭亲子
原文
翻译提供方：Google
这是一栋设施尚可的建筑，您可以利用它去好好休息，但早餐没有选择，也没有人热情
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酒店回复: Greetings, we were delighted to have you has a guest and thank you for choosing to stay with us at Comfort Inn and Suits!
1.0分
其他
原文
翻译提供方：Google
服务太差，不推荐👎房间很脏，没有毛巾、香皂、洗发水和护发素，床单上全是污渍。我宁愿换一家酒店。
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酒店回复: Greetings, we were delighted to have you has a guest and thank you for choosing to stay with us at Comfort Inn and Suits!
酒店回复: Greetings, we were delighted to have you has a guest and thank you for choosing to stay with us at Comfort Inn and Suits!
2.0分
其他
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The room was nasty. Towels had stains as well as the shower curtain. Hair was in the tub it wasn’t properly cleaned. I scrubbed the walls around the tub. Dirt just rolled off. I would not stay there again. They need better housekeeping.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the lack of cleanliness you experienced during your stay. This is far below our standards, and we understand how upsetting this must have been.Your comments have been shared with our housekeeping team, and we are taking immediate steps to ensure this does not happen again. Cleanliness is a top priority, and we clearly fell short in this instance.We truly appreciate you bringing this to our attention, and we hope you might consider giving us another opportunity in the future to provide the level of service and comfort that we are known for.
5.0分
其他
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We had a great experience here. Ms Dee at the front desk gave us great customer service, was super nice and courteous at all times. Breakfast was great, the room was great we definitely recommend!
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酒店回复: Thank you so much for your kind words! It truly means a lot to me that I could help make your stay a great one. It was a pleasure having you here, and I’m so glad you enjoyed the room and breakfast as well. I hope to see you again soon — take care and safe travels!
房间位置挺好的，
酒店很干净，有免费停车场。
房间有股难闻的霉味，熏得我身体不适。
我们在那里住了两个晚上，当我们到达 312 房间时，我们注意到地毯是湿的，我们以为是因为它已经清洗过了，直到前几天我才联系经理，他告诉我他们会给我折扣，但我没有收到，他们甚至没有给我换房间！
这是一栋设施尚可的建筑，您可以利用它去好好休息，但早餐没有选择，也没有人热情
服务太差，不推荐👎房间很脏，没有毛巾、香皂、洗发水和护发素，床单上全是污渍。我宁愿换一家酒店。
不令人满意
很多设备坏了：健身房里的 3 台机器中有 2 台坏了，还有电梯、橙汁分配器……清洁“完成”了 3 天中的 1 天，而且只包括清除用过的毛巾。所以我最后只得到了一半的毛巾！
如果您需要的不仅仅是一张床和自来水，请避免入住酒店！
好的
The room was nasty. Towels had stains as well as the shower curtain. Hair was in the tub it wasn’t properly cleaned. I scrubbed the walls around the tub. Dirt just rolled off. I would not stay there again. They need better housekeeping.
We had a great experience here. Ms Dee at the front desk gave us great customer service, was super nice and courteous at all times. Breakfast was great, the room was great we definitely recommend!