Arrived at airport at 11 and called for shuttle. Was told doesn't run until 3PM.
Needed to spend $20 for an Uber. Not acceptable since airport shuttle part of service I was expecting.
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酒店回复: Hello Geraldine we understand your frustrations but our times have been updated from 4am-11am and doesn't start back up until 3pm- 1am. I do hope this information helps for any future reservations !
4.0分
其他
I booked this hotel so I can have a shuttle to take me back to the airport and it was down the entire time I was away.
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酒店回复: Good morning we are sorry for your experience with our shuttle, unfortunately we cant predict when our shuttle breaks down. But surely our shuttle wont be having anymore issues if you would like to come again !
2.0分
其他
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Staff was awesome. Saw cockroaches in my room on my last night if sooner I would’ve checked out ASAP. I was in the building next to the main building where the desk was. My building’s door did not require a key to get in. Although it was set up too require one. The main building did require a key to get into the side entrance.
4.0分
其他
Quick overnight stay
Stop before continuing on our road trip. Basic hotel off the highway. Fast food locations close by. No complaints
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酒店回复: Hi, thank you for staying with us and leaving a positive review! We hope to see you again soon!
3.0分
其他
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Did not have the shuttle service working from the airport to the hotel and the next day from the hotel to the airport cost us an extra 67 dollars and we weren’t informed about it until we got to the hotel. We called the day before and no one mentioned it.
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酒店回复: Thank you for your feedback! We unfortunately had mechanical issues with the van but we are working to address this!
3.0分
家庭亲子
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The outside of the building as well as the inside was poorly maintained. There were cockroaches outside the building and the main doors to get in were broken. Elevator button was broken.
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酒店回复: Hi, thank you for your feedback! We are currently undergoing renovations and working to address your concerns. Your concerns with the elevators not working properly has been resolved!
5.0分
其他
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Housekeeping takes the lead on cleanliness
Spacious, clean, but the best amenitie is the customer service. We visited in Memorial Weekend and housekeeping was on the top of things, always smiling and eager to help. You are doing great guys.
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酒店回复: Thank you for your feedback! We are so happy that you were met with great service! We hope to see you again in the future.
1.0分
其他
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Horrible
Hot tub broken. We were looking forward to that. She said its always been broken.then huge party in building kept us up till 1am per super loud musid. Didnt get rest. Very disappointed.
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酒店回复: Thank you for bringing your concerns to our attention! We are currently working to address these issues.
5.0分
其他
Yes, with gate and fence around it with security pass number.
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酒店回复: Hello Goodmorning we are glad you feel safe with us we hope to see you soon !
酒店各方面都还可以
Arrived at airport at 11 and called for shuttle. Was told doesn't run until 3PM.
Needed to spend $20 for an Uber. Not acceptable since airport shuttle part of service I was expecting.
I booked this hotel so I can have a shuttle to take me back to the airport and it was down the entire time I was away.
Staff was awesome. Saw cockroaches in my room on my last night if sooner I would’ve checked out ASAP. I was in the building next to the main building where the desk was. My building’s door did not require a key to get in. Although it was set up too require one. The main building did require a key to get into the side entrance.
Quick overnight stay
Stop before continuing on our road trip. Basic hotel off the highway. Fast food locations close by. No complaints
Did not have the shuttle service working from the airport to the hotel and the next day from the hotel to the airport cost us an extra 67 dollars and we weren’t informed about it until we got to the hotel. We called the day before and no one mentioned it.
The outside of the building as well as the inside was poorly maintained. There were cockroaches outside the building and the main doors to get in were broken. Elevator button was broken.
Housekeeping takes the lead on cleanliness
Spacious, clean, but the best amenitie is the customer service. We visited in Memorial Weekend and housekeeping was on the top of things, always smiling and eager to help. You are doing great guys.
Horrible
Hot tub broken. We were looking forward to that. She said its always been broken.then huge party in building kept us up till 1am per super loud musid. Didnt get rest. Very disappointed.
Yes, with gate and fence around it with security pass number.