The hotel overall was mostly fine, clean, etc, but at night it was difficult to sleep because our room was humid and wouldn't dry out, and noise from load cars/trucks on the road kept us up. Make sure to request a room on the opposite side of the main road.
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酒店回复: On behalf of the Fairfield Inn team, I would like to sincerely apologize for the experience you had during your stay with us. We strive to provide the highest level of service, and it is clear we fell short of those standards during your visit. We understand how disappointing this must have been, and we truly regret any inconvenience you encountered.Please know that we take your feedback seriously, and we are working to address the issues you mentioned. We hope you will give us another opportunity to provide you with a better experience in the future.Thank you for your understanding and for bringing this to our attention.
3.0分
其他
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The free breakfast was horrible!!!! I've never had a boiled egg that the yolk was sooo hard that it could not be chewed. It was like rubber.The "fresh" fruit smelled like it was being fermented to make wine.
The bathroom's vanity light was not working...the tub's faucet was loose and the tub was filling with water as I attempted to shower. The heating and air unit ran so loud it was hard to sleep.
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酒店回复: On behalf of the Fairfield Inn team, I would like to sincerely apologize for the experience you had during your stay with us. We strive to provide the highest level of service, and it is clear we fell short of those standards during your visit. We understand how disappointing this must have been, and we truly regret any inconvenience you encountered.Please know that we take your feedback seriously, and we are working to address the issues you mentioned. We hope you will give us another opportunity to provide you with a better experience in the future.Thank you for your understanding and for bringing this to our attention.
5.0分
其他
This is my go to for coming to Augusta that has good rates without having to worry about bedbugs unlike other hotel properties near there.
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酒店回复: Thank you so much for choosing to stay with us! We are thrilled to hear that you had a wonderful experience. It was a pleasure to have you, and we truly appreciate your kind words about our staff, breakfast, and the cleanliness of the hotel. We're glad you enjoyed the convenience of our location and that the Wi-Fi met your needs. We hope to welcome you back soon and provide another fantastic stay. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
1.0分
商务出差
They stay was good but they stole about 7000.00 worth of tolls from the back of my truck that was park on the premises locks with a túnel cover
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the theft from your vehicle during your stay. While we strive to provide a safe and secure environment for all our guests, incidents like this are deeply concerning and not reflective of the experience we aim to deliver. Your comments have been shared with our team as we work to ensure the continued safety and comfort of our guests.We hope to have the opportunity to better serve you in the future. Please feel free to reach out to us directly if there's anything more we can do.
5.0分
其他
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Wonderful!!!
This hotel is fantastic! Very friendly and helpful front desk, comfortable bed and clean room. There was a slight smell of cigarette smoke in the room which I notified the front desk about. Wasnt enough to bother me but wanted to make sure it wasnt from me. Great breakfast! Would stay here again!
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酒店回复: Thank you so much for choosing to stay with us! We are thrilled to hear that you had a wonderful experience. It was a pleasure to have you, and we truly appreciate your kind words about our staff, breakfast, and the cleanliness of the hotel. We're glad you enjoyed the convenience of our location and that the Wi-Fi met your needs. We hope to welcome you back soon and provide another fantastic stay. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
4.0分
其他
Good
Air conditioner was quite loud and there was no towel hook otherwise it was good. Friendly staff.
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酒店回复: Thank you so much for choosing to stay with us! We are thrilled to hear that you had a wonderful experience. It was a pleasure to have you, and we truly appreciate your kind words about our staff, breakfast, and the cleanliness of the hotel. We're glad you enjoyed the convenience of our location and that the Wi-Fi met your needs. We hope to welcome you back soon and provide another fantastic stay. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
5.0分
商务出差
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Such a sweet staff! Breakfast was delicious and areas was clean, welcoming, and pleasant. Stores are not far from hotel its in the middle of everything. Wifi was great-- really nice visit.
位置非常便利，靠近高速公路。房间很漂亮。
磨损明显。孩子们没法玩游戏，这在我们休息的时候很不方便。酒店员工大部分都很友好，但也犯了不少错误。我们来参加一个大型活动，酒店似乎没有考虑到如此大规模的入住和需求。
伟大的
The hotel overall was mostly fine, clean, etc, but at night it was difficult to sleep because our room was humid and wouldn't dry out, and noise from load cars/trucks on the road kept us up. Make sure to request a room on the opposite side of the main road.
The free breakfast was horrible!!!! I've never had a boiled egg that the yolk was sooo hard that it could not be chewed. It was like rubber.The "fresh" fruit smelled like it was being fermented to make wine.
The bathroom's vanity light was not working...the tub's faucet was loose and the tub was filling with water as I attempted to shower. The heating and air unit ran so loud it was hard to sleep.
This is my go to for coming to Augusta that has good rates without having to worry about bedbugs unlike other hotel properties near there.
They stay was good but they stole about 7000.00 worth of tolls from the back of my truck that was park on the premises locks with a túnel cover
Wonderful!!!
This hotel is fantastic! Very friendly and helpful front desk, comfortable bed and clean room. There was a slight smell of cigarette smoke in the room which I notified the front desk about. Wasnt enough to bother me but wanted to make sure it wasnt from me. Great breakfast! Would stay here again!
Good
Air conditioner was quite loud and there was no towel hook otherwise it was good. Friendly staff.
Such a sweet staff! Breakfast was delicious and areas was clean, welcoming, and pleasant. Stores are not far from hotel its in the middle of everything. Wifi was great-- really nice visit.