酒店回复: Thank you for taking the time to leave us a review. We will be sharing your comments with our front desk staff as well as housekeeping, so we are able to provide a better experience for you in the future. We hope to see you again.
4.0分
其他
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Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up!
Also, the parking fee took me by surprise.
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酒店回复: Thank you for your great review of the hotel. I'm happy to hear that you enjoyed your accommodations. We will speak with maintenance to check the thermostat in the room. We are also sorry that we do charge the new parking fee. We hope this will not affect you wanting to stay with us. We hope to see you again very soon at Homewood Suites.
5.0分
家庭亲子
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Very nice room, friendly staff, good breakfast!
Only negative issue we would comment on is the hall carpeting. We can only assume it’s going to be replaced soon?
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酒店回复: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
3.0分
家庭亲子
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The hotel was overall fairly dirty. There were stains that looked like throw up on the main floor by the elevator that was not cleaned for our 3 day stay.
The pool was freezing. We had to ask them to turn the temperature up. They did a little bit it was still VERY cold especially for an indoor pool.
The pull out couch was not fitted with sheets, had to ask the front desk for new ones, and they made me go down and get them, had to send him back to the store room 3 times because he kept coming back without all the items required to make a bed.
Breakfast was good. As expected for an included breakfast.
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酒店回复: Thank you for taking the time to write a review of your stay. The issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. Rest assured we will do everything we can to make the necessary improvements.
总的来说入住体验不错，就是早餐选择有点少。
家庭房，一张单人床加一张沙发床。
地理位置便利，方便城市购物。
走廊里铺着又旧又脏的地毯，灯光昏暗，房间里部分天花板都塌陷了，枕头扁得要六个才能凑合出一个勉强能用的，浴缸又旧又破，而且很脏。唯一值得称道的是早餐区看起来还不错。绝对不会再住这里了。
第一个房间闻起来有烟味，第二个房间又热又臭，但因为没有其他房间可选，所以只好住了下来。卫生纸架旁边的墙上沾满了鼻屎，镜子也脏兮兮的，浴室的瓷砖也碎了，浴缸的油漆也剥落了。虽然不算太糟糕，但已经很接近标准了。我们离开后才被收取停车费，但酒店从未告知我们会被收取停车费。工作人员很友好，也很乐于助人。
不会再住了！！！
进门时整体感觉不错，但仔细检查后发现房间里弥漫着香烟味。我晚上用的是正压通气机，所以这很令人担忧。浴室旁边的地毯都湿透了。后来发现每次淋浴都会漏水！浴室门前和马桶旁边的墙上都沾着不明物质。微波炉也坏了，拔掉电源再试一次也没用。非常令人失望的体验
房间非常陈旧肮脏。床单上满是污渍。马桶离地面太低了。考虑到我付的价钱，我本来以为住得会更好。我再也不会住那里了。
员工傲慢无礼，态度冷漠。我们要求打扫房间，但什么也没做。房间可以换换床单和枕头。
Room was spacious and clean. However, it was 57F when we got in (late) and it was after midnight before it got up to a comfortable temperature. And the floor never warmed up!
Also, the parking fee took me by surprise.
Very nice room, friendly staff, good breakfast!
Only negative issue we would comment on is the hall carpeting. We can only assume it’s going to be replaced soon?
The hotel was overall fairly dirty. There were stains that looked like throw up on the main floor by the elevator that was not cleaned for our 3 day stay.
The pool was freezing. We had to ask them to turn the temperature up. They did a little bit it was still VERY cold especially for an indoor pool.
The pull out couch was not fitted with sheets, had to ask the front desk for new ones, and they made me go down and get them, had to send him back to the store room 3 times because he kept coming back without all the items required to make a bed.
Breakfast was good. As expected for an included breakfast.