酒店回复: Dear Stephen,Thank you for your feedback regarding your recent stay at TownePlace Suites Houston Northwest. We sincerely apologize for the inconvenience you experienced due to the unavailability of our breakfast bar caused by maintenance issues. We understand how this could have impacted your stay, and we assure you that we are working diligently to ensure all our amenities are fully functional to enhance our guest experiences.Your concerns regarding the perimeter fence and the safety of our guests are of utmost importance to us. We are taking your feedback seriously and have escalated this issue to our management team. We are glad to know our staff was friendly, and we will encourage them to maintain a more festive spirit during the holiday season. We hope to have the opportunity to serve you better in the future and make your next stay with us a more enjoyable one.Warm Regards,Guest Relations Manager.

酒店回复: Dear Rogelio,Thank you for taking the time to share your experience at TownePlace Suites Houston Northwest. We sincerely apologize for the disturbances you faced during your stay, especially with the noise from the building entrance door and the lack of amenities in your room.We're committed to providing our guests with the most comfortable and hassle-free stays, and we're sorry to hear we fell short in your case. We have taken note of your feedback regarding the noise and the quality of our towels and soap. Rest assured, we will address these issues with our team to ensure they're rectified for future guests. We hope you will give us another chance to demonstrate our commitment to your comfort and satisfaction.Warm Regards,Guest Relations Manager.

酒店回复: Dear Rogelio, We are truly sorry to hear about the inconveniences you experienced during your stay with us at TownePlace Suites Houston Northwest. Your feedback is invaluable and we sincerely apologize for any discomfort caused by the leakages in the corridor, the malfunctioning elevator and laundry center, and the lack of extra pillows. We understand how these issues could have impacted your overall experience and for that, we are regretful.Please know that your concerns are being taken seriously and are being addressed. We strive to provide our guests with a comfortable and pleasant stay, and it's clear we fell short during your visit. We hope you will give us another chance to demonstrate the high-quality standards we aim to maintain, which you deserve. Warm Regards,General ManagerTownePlace Suites Houston Northwest.

酒店回复: Thank you for staying at the Towneplace Suites. Any feedback to help us improve is greatly appreciate.

酒店回复: Dear Richa,Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay with us. Please accept our sincerest apologies for any discomfort caused due to the cleanliness of the room and the presence of cockroaches in the bathroom. This is certainly not the standard we strive to provide for our guests.We have taken note of your concerns and assure you that we are addressing these issues with our housekeeping team to prevent such instances from happening in the future. We appreciate your patience and understanding in this matter.We hope that you will give us another opportunity to serve you better and provide you with the quality experience that TownePlace Suites Houston Northwest is known for.Warm Regards,Guest Relations Manager,TownePlace Suites Houston Northwest.

酒店回复: Ms. Rebecca,Thank you for taking the time to provide us with your feedback. It will be shared with the hotel leadership team as a way to improve. Have a wonderful day.

酒店回复: Dear Daniel,Thank you for taking the time out to share your wonderful experience with us. We are thrilled to know that you found our services up to the mark. Your positive words motivate us to strive even harder to ensure our guests have a pleasant and memorable stay at TownePlace Suites Houston Northwest. We would love to have you back for another fantastic experience. Until then, take care and safe travels! Warm Regards,General ManagerTownePlace Suites Houston Northwest

酒店回复: Thank you for staying at the TownePlace Suites. We do accept your feedback and take it very seriously. We are striving to make everyone stay enjoyable.

酒店回复: Thank you for staying at the TownePlace Suites. We are excited you enjoyed your stay with us and hope to see you again.

酒店回复: Thank you for choosing Towneplace Suites for your hotel choice. I hope to see you again!