Breakfast has really went down in the last year. Better off going out to eat. Housekeeping best thing about property. Run down furniture, AC unit made horrible noise couldn't run it so we could sleep. Even after calling property 4 times to confirm reservation, the following day they wanted us to change rooms because they said we booked wrong under this app, it wasn't the same as prior night we stayed. I had to follow up hours later because they just left us hanging on to what she may be able to do.
5.0分
其他
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This is the absolute best hotel in Columbus, Ga. The staff are so friendly and the rooms are always clean. We stay here once a month and would not dream of staying anywhere else.
4.0分
其他
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Staff was excellent, the room was nicely appointed and very clean. My only complaint about my stay was that none of the ice machines worked so you had to go to the front seat to get any.
4.0分
商务出差
Extremely clean hotel, very friendly staff overall really good stay. My only “complaint” would be the bathroom needs renovation bad.
1.0分
商务出差
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Problem with check in. Lady in the front desk couldn't my reservation and she said she has been had many issues with *******. She said she will figure out with *******. She said she is a manager at this locatio. I felt like she found my reservation in the system. But Funny thing was she was pretending that she still did not find. Terrible check in process. Toilet didn't work properly. Dishwasher broken down. Noise from old AC. I have traveled a lot and the worst experience at this hotel.
3.0分
其他
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very little communication between staff
Pool was filthy and not working and NO ONE knew about it. Next day a closed sign on the pool asked the manager at the desk and they had NO idea why it was closed and when someone was coming in that would know gave me a time and then changed it when i went in to check what was going on about the pool. Ice machine now working on our floor. Weeds growing all around the pool. and if you look close at the out door area in the corner there is a black plate on the ground in the corner of the Foutain area and most likely still there. was the first and last day we were there along with the weeds by the pool area. Tv was not working and had to be reprogramed by the maintenane person. dish washer posted not working.
3.0分
其他
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The staff was nice. The property itself is pretty run-down though. The AC unit in My first room was taken apart so I had to ask for a different one. My shower stall door was broken. The ice machines were broken. One.of the entry doors was broken.It was hot in the hallways and there was an unpleasant odor in the rooms. I paid way too much for the room given all that.
1.0分
其他
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Well we arrived early for my sons basic training graduation and was hoping to get in the room a lil early as we were going to the family day and we didn’t get to check in till after 3 the lady at the desk was highly rude in the get go definitely needs more training on customer service. We also had ac problems where the room wasn’t getting cold just the living room was , the tv wasn’t working properly and my family wanted to grill outside while swimming and the grills were just nasty and terrible enough that I would my family eat off of it . The u
从我到达的那一刻起，一切都出错了。首先，我到达后他们给了我错误的房间。他们把两张床分开了，却想给我一张，更糟糕的是，他们分配给我的房间已经被其他客人占用了。此后，水池看上去就像一片沼泽。我从周四住到周日，周六他们就取消了我的门禁卡。相当长的一段路程...这个地方唯一的好处就是它的早餐，位置很好。房间里什么都有，停车位也很方便……但是没有别的了，他们退还了我的押金，现在又说他们从我的卡里扣款了……我不会再来了。
房间一
Breakfast has really went down in the last year. Better off going out to eat. Housekeeping best thing about property. Run down furniture, AC unit made horrible noise couldn't run it so we could sleep. Even after calling property 4 times to confirm reservation, the following day they wanted us to change rooms because they said we booked wrong under this app, it wasn't the same as prior night we stayed. I had to follow up hours later because they just left us hanging on to what she may be able to do.
This is the absolute best hotel in Columbus, Ga. The staff are so friendly and the rooms are always clean. We stay here once a month and would not dream of staying anywhere else.
Staff was excellent, the room was nicely appointed and very clean. My only complaint about my stay was that none of the ice machines worked so you had to go to the front seat to get any.
Extremely clean hotel, very friendly staff overall really good stay. My only “complaint” would be the bathroom needs renovation bad.
Problem with check in. Lady in the front desk couldn't my reservation and she said she has been had many issues with *******. She said she will figure out with *******. She said she is a manager at this locatio. I felt like she found my reservation in the system. But Funny thing was she was pretending that she still did not find. Terrible check in process. Toilet didn't work properly. Dishwasher broken down. Noise from old AC. I have traveled a lot and the worst experience at this hotel.
very little communication between staff
Pool was filthy and not working and NO ONE knew about it. Next day a closed sign on the pool asked the manager at the desk and they had NO idea why it was closed and when someone was coming in that would know gave me a time and then changed it when i went in to check what was going on about the pool. Ice machine now working on our floor. Weeds growing all around the pool. and if you look close at the out door area in the corner there is a black plate on the ground in the corner of the Foutain area and most likely still there. was the first and last day we were there along with the weeds by the pool area. Tv was not working and had to be reprogramed by the maintenane person. dish washer posted not working.
The staff was nice. The property itself is pretty run-down though. The AC unit in My first room was taken apart so I had to ask for a different one. My shower stall door was broken. The ice machines were broken. One.of the entry doors was broken.It was hot in the hallways and there was an unpleasant odor in the rooms. I paid way too much for the room given all that.
Well we arrived early for my sons basic training graduation and was hoping to get in the room a lil early as we were going to the family day and we didn’t get to check in till after 3 the lady at the desk was highly rude in the get go definitely needs more training on customer service. We also had ac problems where the room wasn’t getting cold just the living room was , the tv wasn’t working properly and my family wanted to grill outside while swimming and the grills were just nasty and terrible enough that I would my family eat off of it . The u