酒店回复: We the Doubletree family always aim to deliver a great guest experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
1.0分
其他
展开
Checked in on a Thursday and checked out on a Monday. Not one time did we get house keeping. It took 3 different front desk people just to get fresh towels on Sunday evening. House keeping staff hiding behind carts on their phones right by the elevator. Tried to get a manager none on site requested one to call me never did. Failed like their service.
展开
酒店回复: Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced regarding housekeeping. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation this issue from occurring in the future. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit.
2.0分
商务出差
展开
Cleaning staff is LAZY
Dirty towels, the floor hadn’t been swept in several days, the beds look like my 4yr old made it. No point of complaining to night shift clerk at front desk. All she said was “oh okay”
展开
酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the cleanliness of your rooms upon arrival and during your stay. This falls short of the standards we aim to provide, and we regret any inconvenience this caused. Your feedback about the cleaning concerns has been shared with our housekeeping team to ensure these issues are addressed immediately. We are committed to improving and hope you might consider giving us another chance in the future to provide you with a stay that meets your expectations.
3.0分
其他
展开
Nice HOTEL with a lazy cleaning staff
The front desk associates upon checkin was very pleasant. This hotel has potential A LOT OF POTENTIAL. The hotel is very nice but the cleaning staff does a terrible job at cleaning. The bed was made incorrectly as I was checking out another customer had the exact complaints.
There is no point of complaining to the night desk clerk.
Below dirty floor and dirty towels upon arrival!
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that our front desk associates made a positive impression during your check-in. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold.Your comments about the bed, towels, and floor cleanliness have been shared with our housekeeping team to ensure immediate improvements. We also regret that your concerns were not properly addressed by our night desk staff, and we will work on enhancing our communication and responsiveness.We truly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide a much-improved experience.
2.0分
其他
展开
Room had not been cleaned when we arrived - unmade bed, towels on the bed and on the floor. Staff was nice and comped us free breakfast and assigned us another room. This room had seen cleaning service but wasn’t cleaned particularly well. Hair on the bathroom floor, shower, and sink. Would not recommend.
展开
酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the cleanliness of your rooms upon arrival and during your stay. This falls short of the standards we aim to provide, and we regret any inconvenience this caused.We appreciate your recognition of our staff’s efforts to assist you, including the complimentary breakfast and room reassignment. Your feedback about the cleaning concerns has been shared with our housekeeping team to ensure these issues are addressed immediately.We are committed to improving and hope you might consider giving us another chance in the future to provide you with a stay that meets your expectations.
1.0分
其他
展开
we checked in , the bathroom was out of shampoo the flush was running the whole time . The bathroom door was not closing.The floor was dirty.
I complaint the front desk , but looks like nobody cared.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the lack of shampoo, the running toilet, the bathroom door not closing properly, and the cleanliness of the floor. This is certainly not the level of service or quality we strive to provide.We are sorry to hear that your concerns were not addressed promptly by our front desk staff. Please know that your feedback has been shared with the appropriate teams to ensure these matters are corrected and to improve our guest service.
5.0分
商务出差
展开
Wonderful stay. Great clean hotel, Nyia and all the front desk staff were awesome. Great meal at Houlihans right at the hotel. Plenty of quick food places around and just an exit away from top notch restaurants and shopping. Thanks Doubletreee Columbus Staff!!
展开
酒店回复: Thank you for sharing a review of your recent experience. Our team here at Doubletree is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
5.0分
其他
Top flight
Excellently appointed. The staff members were all consummate professionals.
展开
酒店回复: Thank you for sharing a review of your recent experience. Our team here at Doubletree is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
5.0分
其他
展开
Great Staff and Great Stay
My trip was amazing I truly appreciated all of the staff especially Nia, Daniella, Lee, and everyone who work at the desk and Keisha, and the cleaning crew along with Melissa, who work in the dining but we will not ever forget them along with Marvin, and Michael who was very helpful in making our stay comfortable and great if there is anything as going over and beyond our expectations they did but truth is all the staff was fantastic. Thank you all for being a great part of our stay
展开
酒店回复: Thank you for sharing a review of your recent experience. Our team here at Doubletree is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon
优点：房间很好，床很棒。
早上在 Houlihan's 享用热腾腾的早餐。
免费瓶装水。
缺点：毛巾上有长长的黑发。
浴室很小。门是内开式的，让空间显得更小了。
他们必须在办理入住时告知，当您通过 Expeditia 购买时，不含早餐，并提供早餐，以便客人清楚。
Checked in on a Thursday and checked out on a Monday. Not one time did we get house keeping. It took 3 different front desk people just to get fresh towels on Sunday evening. House keeping staff hiding behind carts on their phones right by the elevator. Tried to get a manager none on site requested one to call me never did. Failed like their service.
Cleaning staff is LAZY
Dirty towels, the floor hadn’t been swept in several days, the beds look like my 4yr old made it. No point of complaining to night shift clerk at front desk. All she said was “oh okay”
Nice HOTEL with a lazy cleaning staff
The front desk associates upon checkin was very pleasant. This hotel has potential A LOT OF POTENTIAL. The hotel is very nice but the cleaning staff does a terrible job at cleaning. The bed was made incorrectly as I was checking out another customer had the exact complaints.
There is no point of complaining to the night desk clerk.
Below dirty floor and dirty towels upon arrival!
Room had not been cleaned when we arrived - unmade bed, towels on the bed and on the floor. Staff was nice and comped us free breakfast and assigned us another room. This room had seen cleaning service but wasn’t cleaned particularly well. Hair on the bathroom floor, shower, and sink. Would not recommend.
we checked in , the bathroom was out of shampoo the flush was running the whole time . The bathroom door was not closing.The floor was dirty.
I complaint the front desk , but looks like nobody cared.
Wonderful stay. Great clean hotel, Nyia and all the front desk staff were awesome. Great meal at Houlihans right at the hotel. Plenty of quick food places around and just an exit away from top notch restaurants and shopping. Thanks Doubletreee Columbus Staff!!
Top flight
Excellently appointed. The staff members were all consummate professionals.
Great Staff and Great Stay
My trip was amazing I truly appreciated all of the staff especially Nia, Daniella, Lee, and everyone who work at the desk and Keisha, and the cleaning crew along with Melissa, who work in the dining but we will not ever forget them along with Marvin, and Michael who was very helpful in making our stay comfortable and great if there is anything as going over and beyond our expectations they did but truth is all the staff was fantastic. Thank you all for being a great part of our stay