酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand how important a quiet and comfortable stay is, and we regret that the noise levels and A/C affected your ability to relax. Additionally, we take room security very seriously and will address your concerns with our team.We regret that we didn’t provide the level of comfort you anticipated from a Marriott and hope we might have the opportunity to welcome you back for a better experience in the future. Please don’t hesitate to reach out if you’d like to discuss your stay further.

酒店回复: We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the level of service we strive to provide, and we’d like the opportunity to address this further. Please reach out to us directly so we can discuss your stay in more detail and work toward a resolution

酒店回复: We're very sorry to hear that you felt your experience was handled unfairly. We take all guest concerns seriously and strive to treat every situation with respect and care. Our policies regarding smoking are in place to ensure the comfort of all guests, and any decisions made are based on documented findings by our staff.That said, we regret that you felt you were not given the chance to explain your side. We understand how upsetting that can be and appreciate you taking the time to share your perspective. If you'd like to discuss this further, we welcome you to contact management directly so we can review the situation in more detail.

酒店回复: Thank you for taking the time to share your experience. We’re so glad to hear that our team’s customer service stood out to you — we’ll be sure to pass along your kind words. We also appreciate your honest feedback regarding the building and amenities. We’re actively working on updates, including the hallway carpet and washer repair, and we understand how the temporary pool closure could be disappointing. We hope you’ll visit us again and give us another chance to impress you!

酒店回复: Thank you for sharing your experience with us! We're so glad to hear you enjoyed the friendly staff, the outdoor spaces, and the scenery—it sounds like you had a relaxing stay. We’re also happy to hear your room was clean and comfortable. We take pride in maintaining high standards throughout the property, and your feedback helps us keep things that way. Hope to welcome you back soon!

酒店回复: Thank you for your feedback! We're so glad you enjoyed our clean, smoke-free environment and that our team made a great impression. We appreciate your input about the bar and bistro and will take it into consideration to ensure we're fully stocked for future visits. We hope to welcome you back again soon!

酒店回复: Thank you for your feedback and for choosing us! We’re glad you had a positive experience and hope to welcome you back again soon.

酒店回复: Thank you for the great feedback! We’re so glad you enjoyed a peaceful and comfortable stay with us. We truly appreciate your understanding during construction and your recommendation means a lot to our team. We hope to welcome you back again soon!

酒店回复: Thank you for sharing your feedback. We sincerely apologize that our ongoing renovations were not clearly communicated and that your room did not meet expectations. We’re happy to hear our team made a positive impression and that you enjoyed the lobby updates. We’re in the process of refreshing our guestrooms as well, and we hope you’ll consider giving us another opportunity once those improvements are complete.