Everyone and everything from the club perks down to clean room and everything in between. A very special mention regarding the club breakfast crew. The lady was a fabulous host and you could tell she truly loved her job and the guests she welcomed everyday. Thank you for a lovely stay!
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酒店回复: On behalf of the entire hotel team, we want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Marriott Leadership Team. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.The Columbus Marriott
3.0分
情侣出游
Poor customer service, property in decline- musty smelling lobby, cobwebs everywhere. Would not recommend at all. Not typical of Marriott .
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. What you’ve described is not reflective of our usual standards, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our leadership and housekeeping teams to ensure these issues are promptly addressed. We value your loyalty to Marriott and hope you’ll consider giving us another opportunity to provide the level of service and quality you should always expect.
5.0分
其他
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We stayed here for 2 nights as a last minute get away and this was our first time. We absolutely loved it! We stayed in a club level room and it was definitely worth it. The staff here is absolutely precious. The bellman was so helpful. Our servers, the club host, and the check in staff were top notch and so warm! We will definitely be back!
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酒店回复: On behalf of the entire hotel team, we want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Marriott Leadership Team. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.The Columbus Marriott
5.0分
朋友出游
The property was we'll maintain and the staff was excellent. Will always be my go to place to stay when I come to Columbus.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and that our staff made such a great impression. It means a lot to know we’ll be your go-to place in Columbus—we look forward to welcoming you back soon!
5.0分
其他
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Rooms were so clean! Staff was EXCELLENT and the nicest people ever!! Beds were so comfortable. Lots of Parking. Pool was amazing!! Clean towels and lots of chairs. M Club for breakfast was amazing and the employee running that kept it so clean and fresh!! She was super sweet!! Loved it all around!! Would most definitely stay again if I’m in the area!!!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay—from our clean and comfortable rooms to the pool, parking, and M Club breakfast. I’ll be sure to share your kind words with our team, especially the associate who helped keep the M Club so fresh and welcoming. We truly appreciate your recommendation and look forward to welcoming you back whenever you’re in the area!
4.0分
商务出差
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There was an issue with our door locking properly. The locking mechanism was getting stuck causing issues with closing the door.
The bathroom door handle was loose making it hard to close it.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with the door and bathroom handle during your stay. This is not the standard we strive to provide, and we appreciate you bringing it to our attention so we can address it immediately with our maintenance team. We value your input and hope we’ll have the opportunity to welcome you back for a much smoother experience.
3.0分
其他
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Broken Ice Machine
The stay was okay. The room was small and there was some rust buildup on the top of the door to the bathroom. The air was not cold and the ice machine was not working on the 3rd Floor. When we spoke to the staff about the ice, he (Otis) was rude to my partner. There was a lot of back and forth about the room number- all over some ice. It was very inconvenient. She asked could he bring us some ice to the room, and he replied, “NO”! He told her to go to the 2nd Floor, and she explained to him that she was disabled. I had to wake up to handle the issue. I was on my way downstairs, when I met Otis with the ice. It could’ve been handled differently with more customer friendly service.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet expectations and for the inconveniences you experienced with the air conditioning, bathroom condition, and ice machine. Most importantly, we are very sorry to hear about the interaction you described with our team member. Providing helpful, respectful, and accommodating service is a top priority, and we regret that this was not your experience.Your comments have been shared with our management team so we can address both the maintenance issues and the service concerns directly. We greatly value your input as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide you with a much better stay.
2.0分
家庭亲子
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The are rooms are nice and updated. Staff is friendly depending on circumstances. But trouble with getting hot water early in the morning like 6am. Took cold shower. Called the front desk to ask what the problem was and no one picked up. When we went down they did not even pick up their heads to acknowledge us. The ice machine did not work on our floor. Also any food has to be gotten from attached Hollihans restaurant with very high prices. No free breakfast or coffee. The is one of the higher priced hotels in the area. Expected a better experience for the price. Will not stay again and could not recommend.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay, including the issues with hot water, the ice machine, and the lack of acknowledgment from our team. We take your comments seriously and will be addressing these concerns with our staff to ensure a better experience for future guests. We’re glad you found our rooms updated and our staff friendly under other circumstances, and we appreciate your honest review.
4.0分
其他
Check in person was rude. Other than that facility was clean and bartender in bar area was great.
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酒店回复: Thank you for sharing your feedback. While we’re glad to hear you enjoyed the cleanliness of our property and your experience with our bartender, we’re truly sorry to learn that your check-in did not meet expectations. That’s not the warm welcome we aim to provide, and we’ll be addressing this with our team to ensure better service moving forward. We hope you’ll give us another opportunity to provide you with the seamless experience you deserve.
很棒的住宿还有很棒的早餐
舒适的酒店，设施一流，位置优越。
早餐很棒，作为早餐，物有所值，因为它是与每日房价分开支付的。
Everyone and everything from the club perks down to clean room and everything in between. A very special mention regarding the club breakfast crew. The lady was a fabulous host and you could tell she truly loved her job and the guests she welcomed everyday. Thank you for a lovely stay!
Poor customer service, property in decline- musty smelling lobby, cobwebs everywhere. Would not recommend at all. Not typical of Marriott .
We stayed here for 2 nights as a last minute get away and this was our first time. We absolutely loved it! We stayed in a club level room and it was definitely worth it. The staff here is absolutely precious. The bellman was so helpful. Our servers, the club host, and the check in staff were top notch and so warm! We will definitely be back!
The property was we'll maintain and the staff was excellent. Will always be my go to place to stay when I come to Columbus.
Rooms were so clean! Staff was EXCELLENT and the nicest people ever!! Beds were so comfortable. Lots of Parking. Pool was amazing!! Clean towels and lots of chairs. M Club for breakfast was amazing and the employee running that kept it so clean and fresh!! She was super sweet!! Loved it all around!! Would most definitely stay again if I’m in the area!!!
There was an issue with our door locking properly. The locking mechanism was getting stuck causing issues with closing the door.
The bathroom door handle was loose making it hard to close it.
Broken Ice Machine
The stay was okay. The room was small and there was some rust buildup on the top of the door to the bathroom. The air was not cold and the ice machine was not working on the 3rd Floor. When we spoke to the staff about the ice, he (Otis) was rude to my partner. There was a lot of back and forth about the room number- all over some ice. It was very inconvenient. She asked could he bring us some ice to the room, and he replied, “NO”! He told her to go to the 2nd Floor, and she explained to him that she was disabled. I had to wake up to handle the issue. I was on my way downstairs, when I met Otis with the ice. It could’ve been handled differently with more customer friendly service.
The are rooms are nice and updated. Staff is friendly depending on circumstances. But trouble with getting hot water early in the morning like 6am. Took cold shower. Called the front desk to ask what the problem was and no one picked up. When we went down they did not even pick up their heads to acknowledge us. The ice machine did not work on our floor. Also any food has to be gotten from attached Hollihans restaurant with very high prices. No free breakfast or coffee. The is one of the higher priced hotels in the area. Expected a better experience for the price. Will not stay again and could not recommend.
Check in person was rude. Other than that facility was clean and bartender in bar area was great.