This is the 2nd year I stayed at this hotel and it’s still has its cleanliness and friendly staff as the previous. I look forward to booking my stay next year.
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酒店回复: Thank you for choosing to stay with us again! We’re thrilled to hear that our cleanliness and friendly staff continue to make a positive impression year after year. It truly means a lot that you look forward to returning — we can’t wait to welcome you back for your next stay!
5.0分
其他
Wonderful stay over the holidays! Appreciated the corner room away from the noises of other guest. Peace and tranquility is a lifestyle!
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酒店回复: Thank you for the fantastic review! We're so glad you enjoyed a peaceful and relaxing stay with us over the holidays. It’s great to hear the corner room provided the quiet and comfort you were looking for. Peace and tranquility truly are a lifestyle — and we’re happy we could be part of that for you. We hope to welcome you back again soon!
5.0分
其他
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I didn't eat breakfast, im not a morning person. I came for peace and downtime from working so hard as a nurse. And the hotel did a great job helping me with my mini staycation. Thank you so much!!
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that your mini staycation provided the peace and rest you deserved, especially with how hard you work as a nurse. It means a lot that we could help make your time relaxing and enjoyable.We truly appreciate you choosing to stay with us and hope to welcome you back whenever you need another recharge!
5.0分
其他
The stay was great, excellent staff, friendly and very professional. I will definitely stay again.
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酒店回复: Thank you for the wonderful review! We’re thrilled to hear that you had a great stay and that our staff made a positive impression with their professionalism and friendliness. We truly appreciate your kind words and look forward to welcoming you back again soon!
2.0分
其他
Room was not clean at check in. I had to get cleaning supplies from the desk to clean the room.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your room was not properly prepared upon arrival — that’s not the level of cleanliness or service we aim to provide. Your comments have been shared with our housekeeping and front desk teams to ensure this doesn’t happen again. We appreciate your patience and hope you’ll give us another opportunity to provide the comfortable and welcoming stay you deserve.
1.0分
其他
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Don’t Patronize This Hotel
Up until the toilet not working properly, our visit was great. The room was clean. The breakfast was good, except for no waffles or cooked grits.
The staff provided poor customer services when I reported the toilet no longer working. I was advised no Plumber on site. I could either change rooms or check out. Since it was at night, I decided to see if a plumber would be available the next morning. Upon calling for assistance next morning, there still no plumber available. I requested to change rooms. I was too that no rooms available, sold out. A young guy was sent to the room to try and fix the chain in toilet tank with no success. The manager at the front desk requested I give them an hour to see if she could get it fixed. After an hour, the toilet was not fixed after a second attempt to fix it.
Since no room to move to was available, I requested a refund for the night before and the day of. All that was offered was 3000 points. This was not going to help me since I was going to have to book a room at another hotel. The staff was very rude and actually alluded that I had broken the toilet, because it was working when I arrived. This sounded foolish. I am 72 years old and I don’t go around breaking toilets. I have 3 toilets in my home and due to wear and tear, the insides of a toilet tank do break. Having to put my hand into the toilet every time I used it to flush it was quite disgusting. The gentleman at the desk told the clerk to call the police.
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酒店回复: We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you encountered during your stay. This is certainly not the level of service we strive to provide, and we understand how frustrating and unacceptable this situation must have been, especially with the issues surrounding your room and the response from our staff.We take your feedback very seriously and would like the opportunity to make this right. Please contact the hotel directly so we can discuss a proper resolution and address your concerns. Your comfort and satisfaction are extremely important to us, and we hope to have the chance to restore your trust in our property.
5.0分
家庭亲子
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Hotel was very clean and staff were kind, helpful and wore a smile. Our room was freezing and turned air off, heat on and still cold air. Made it very uncomfortable for my 86 year old mom. The chair in sitting area was ripped and cotton/foam coming out.
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酒店回复: Thank you for taking the time to share your experience. We’re delighted to hear that you found our hotel clean and our staff kind and welcoming. We sincerely apologize for the issues you encountered with the room temperature and the chair—this is certainly not the experience we want for our guests, especially for your mother. Your feedback has been shared with our team so we can address these concerns promptly. We hope to have the chance to provide you with a flawless stay in the future.
4.0分
其他
Only issue was charged twice on debit card for incidentals that we have to wait to be refunded!
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酒店回复: Thank you for sharing your feedback and for rating your stay. We’re happy to know you enjoyed your visit overall, though we sincerely apologize for the inconvenience regarding the incidental charges. Please don’t hesitate to contact the hotel directly so we can assist in resolving the refund promptly. We appreciate your patience and hope to welcome you back for a smoother experience next time.
5.0分
其他
Very very clean room. Staff were incredibly nice and all around great experience
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酒店回复: Thank you so much for the wonderful review and for sharing your photos — we’re thrilled you had such a great experience! Our team truly appreciates your kind words about the cleanliness and service. It’s always our goal to make every stay comfortable and enjoyable. We look forward to welcoming you back for another fantastic visit soon!
在 Springhill Suites 住得很愉快。前台的女士们都非常亲切，服务态度也特别好。酒店内部既漂亮又干净。我们预订的是特大号床套房，床睡起来非常舒服。
This is the 2nd year I stayed at this hotel and it’s still has its cleanliness and friendly staff as the previous. I look forward to booking my stay next year.
Wonderful stay over the holidays! Appreciated the corner room away from the noises of other guest. Peace and tranquility is a lifestyle!
I didn't eat breakfast, im not a morning person. I came for peace and downtime from working so hard as a nurse. And the hotel did a great job helping me with my mini staycation. Thank you so much!!
The stay was great, excellent staff, friendly and very professional. I will definitely stay again.
Room was not clean at check in. I had to get cleaning supplies from the desk to clean the room.
Don’t Patronize This Hotel
Up until the toilet not working properly, our visit was great. The room was clean. The breakfast was good, except for no waffles or cooked grits.
The staff provided poor customer services when I reported the toilet no longer working. I was advised no Plumber on site. I could either change rooms or check out. Since it was at night, I decided to see if a plumber would be available the next morning. Upon calling for assistance next morning, there still no plumber available. I requested to change rooms. I was too that no rooms available, sold out. A young guy was sent to the room to try and fix the chain in toilet tank with no success. The manager at the front desk requested I give them an hour to see if she could get it fixed. After an hour, the toilet was not fixed after a second attempt to fix it.
Since no room to move to was available, I requested a refund for the night before and the day of. All that was offered was 3000 points. This was not going to help me since I was going to have to book a room at another hotel. The staff was very rude and actually alluded that I had broken the toilet, because it was working when I arrived. This sounded foolish. I am 72 years old and I don’t go around breaking toilets. I have 3 toilets in my home and due to wear and tear, the insides of a toilet tank do break. Having to put my hand into the toilet every time I used it to flush it was quite disgusting. The gentleman at the desk told the clerk to call the police.
Hotel was very clean and staff were kind, helpful and wore a smile. Our room was freezing and turned air off, heat on and still cold air. Made it very uncomfortable for my 86 year old mom. The chair in sitting area was ripped and cotton/foam coming out.
Only issue was charged twice on debit card for incidentals that we have to wait to be refunded!
Very very clean room. Staff were incredibly nice and all around great experience