酒店回复: Muchas gracias por sus amables palabras y por reconocer la excelente atención de Tamara. Nos alegra saber que ella pudo mejorar su experiencia con su amabilidad y disposición. Lamentamos el inconveniente con la habitación inicial y tomaremos medidas para mejorar el control de asignaciones. Agradecemos mucho sus comentarios y esperamos darle la bienvenida nuevamente muy pronto.Thank you so much for your kind words and for recognizing Tamara’s exceptional service. We’re happy to hear she turned your experience around with her kindness and professionalism. We apologize for the initial room issue and will continue working to ensure smoother arrivals. We truly appreciate your feedback and hope to welcome you again soon!Mario BrownFront Office Manager
4.0分
商务出差
原文
翻译提供方：Google
我很满意，不过看来还需要几周的时间才能积累奖励。
5.0分
家庭亲子
Clean rooms and professional staff. The free hot breakfast was good and what you would expect in a hotel environment.
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酒店回复: Dear Charlie,We are thrilled to hear that you enjoyed your stay at Hampton Inn & Suites Atlanta/Duluth/Gwinnett County! It's wonderful to know that you found our rooms to be clean, our staff to be professional, and the free hot breakfast to be satisfying. We are delighted that we met your expectations for a hotel environment.We appreciate your feedback and are dedicated to maintaining our high standards of cleanliness and quality service. Our team works hard to ensure that every guest has a comfortable and enjoyable experience. We will pass along your kind words to our staff.We hope to have the opportunity to welcome you back in the future for another fantastic stay. Thank you for choosing Hampton Inn & Suites Atlanta/Duluth/Gwinnett County.Sincerely,ManagerGuest Services
5.0分
其他
Th room was clean and comfortable. Breakfast options were what I would expect from a hot breakfast option and served us well. We would stay here again.
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酒店回复: Dear Brian,We are thrilled to hear that you found your room clean and comfortable during your stay at Hampton Inn & Suites Atlanta/Duluth/Gwinnett County. It's great to know that our breakfast options met your expectations and served you well. We appreciate your kind words and are delighted to hear that you would stay with us again. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,ManagerGuest Services
2.0分
商务出差
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Room was cleaned one time on a Thursday. Check in was on a Tuesday (every other day did not apply to my room. Second time cleaned I had to put in a request which did not happen so I had to track down house keeping myself so room could be cleaned). First room cleaning no fresh towels were left. I had to call later in the evening and was told to come get the towels myself. No tissues left and drain in shower tub did not drain properly and backed up nasty water in the tub while showering (I had an infected toe and now concerned about the affect of the dirty backed ip water. Request at front desk ignored on a Wednesday. Second request on a Saturday put in and maintenance responded saying drain had an issue draining properly. Chain on dark shade in bedroom broken and had to be repaired (it was). Slept with bright lights outside window from Tuesday until Saturday. Also, room door did not close properly and had to be repaired. Overall, felt Tamara, Janet and Nyeema were very proessional. However, other service received was not welcoming.
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酒店回复: Dear Marion,We appreciate you taking the time to provide feedback on your recent stay with us. We are glad to hear that Tamara, Janet, and Nyeema provided you with professional service. We apologize for the issues you experienced during your stay, including the lack of consistent housekeeping and maintenance concerns in your room. Rest assured, we are addressing these issues with our team to ensure they do not happen again in the future. We understand the importance of a clean and comfortable stay, and we are sorry for any inconvenience caused by the cleanliness and maintenance issues in your room.We have involved our maintenance team to address the drain and door closure issues, and we appreciate your patience while these were being resolved.We value your feedback and hope you will give us another opportunity to provide you with an improved experience in the future. Thank you for choosing Hampton Inn & Suites Atlanta/Duluth/Gwinnett County.Sincerely,ManagerGuest Services
还挺好 就是前台找不到 打电话不接 非常麻烦 电话打了多少次也没人接 有点无语而已
第一晚睡觉的时候，感觉有什么东西在咬我，醒来一看竟然是臭虫，抓住了一只。开灯一看，墙上也有好几只，于是拍了照片和视频。去前台投诉，他们只是给我换了个房间。第二天早上见到经理，他一句道歉的话都没有，只问我是不是要退房，所以我向县卫生部门投诉了。县卫生局的人联系我说今天会进行检查，我正在等待明天的结果。
本来道个歉就能解决的事情，结果却变成了这样。
这些员工太糟糕了。
设施也太差了。
这真的是我住过最最糟糕的酒店。
去德卢斯旅行，住了一晚位置很好的酒店。住宿设施和地理位置都无可挑剔，但制冰机不能用，而且员工的客户服务态度让我有点小失望。除此之外，其他方面都挺好的。
非常差的服务，没有热水，下水道无人修理，而且还在已确认是服务犬的情况下，又擅自从账户里扣除宠物费用，如果不查账户根本发现不了
我一直很喜欢这家酒店。早餐很棒，总是很干净，床也非常舒服。带厨房的套房很棒，非常宽敞舒适。我一直都会推荐这家酒店。
前台Tamara的服务非常出色。
他们需要改进房间分配的管理。我们抵达后，他们给我们安排了一间脏乱的房间。不过，Tamara努力改善了我们的体验，她总是面带微笑，态度友好，乐于助人。
我很满意，不过看来还需要几周的时间才能积累奖励。
Clean rooms and professional staff. The free hot breakfast was good and what you would expect in a hotel environment.
Th room was clean and comfortable. Breakfast options were what I would expect from a hot breakfast option and served us well. We would stay here again.
Room was cleaned one time on a Thursday. Check in was on a Tuesday (every other day did not apply to my room. Second time cleaned I had to put in a request which did not happen so I had to track down house keeping myself so room could be cleaned). First room cleaning no fresh towels were left. I had to call later in the evening and was told to come get the towels myself. No tissues left and drain in shower tub did not drain properly and backed up nasty water in the tub while showering (I had an infected toe and now concerned about the affect of the dirty backed ip water. Request at front desk ignored on a Wednesday. Second request on a Saturday put in and maintenance responded saying drain had an issue draining properly. Chain on dark shade in bedroom broken and had to be repaired (it was). Slept with bright lights outside window from Tuesday until Saturday. Also, room door did not close properly and had to be repaired. Overall, felt Tamara, Janet and Nyeema were very proessional. However, other service received was not welcoming.