酒店回复: Hi Genevieve, we’re truly sorry your experience was so distressing — especially under such difficult circumstances. What you described doesn’t reflect the preparedness or compassion we aim to provide, and having your mother climb the stairs in pain is deeply upsetting to hear. A lack of communication and visible support during an emergency is unacceptable, and your comments are being shared directly with leadership so that protocols and training can be re-evaluated.We wish your night had been handled with more care, and we’re genuinely sorry for the impact it had on your stay.Best,Jason, GM
酒店回复: Hello Francia,Thank you so much for taking the time to share your feedback! We’re happy to hear you enjoyed the property, the price, and our breakfast offerings. We truly appreciate your thoughts on the heat and water pressure, and we’re sorry for any inconvenience you experienced. We’ll be sure to look into these areas to ensure your next stay is even more comfortable.We’re glad to hear that overall you had a good stay, and we’d love to welcome you back again soon!Best,Jason, GM
酒店回复: Hey Ellen,Thanks so much for sharing your feedback! We're so happy to hear you had a great time at the wedding and enjoyed the food and drinks at the bar and beer garden. It sounds like you made the most of your stay!I totally get how parking around the holiday season can be a bit tricky, and we’re always looking for ways to make that easier for our guests. Also, I appreciate your note about the shower setup. It’s a fun design feature, but definitely something we want everyone to be aware of.We're glad you enjoyed the vibe of Chinatown, too—it's a great spot! Thanks again for choosing us, and we’d love to host you again in the future.Best,Jason, GM
房间大且干净,楼下早餐也丰富,周围有蛮多西餐店味道不错,去的时候刚好秋天季节凉爽且树叶渐黄很好看,随意都能出美景无需p图,是我喜欢的乡村感觉
这家酒店非常破旧。整个地方看起来很破旧,也很脏。我们到达时,前台的灯是关着的,看起来没人。但后来发现有人低着头在看电视和吃东西。我们拿到钥匙后,他们就走开了,也没告诉我们房间在哪里。第二天早上的早餐也很让人困惑,你需要点餐,然后他们会把食物送过来,但是服务员的英语不太好,很难沟通,所以我们最后只能接受他们为“自助餐”选项端上来的任何东西。我提前支付了餐费,但最后还是收到了一张74美元的账单,是给四个人吃的炒鸡蛋、香肠和一些土豆。我去了前台询问这是否包含在预付费的餐费中,结果却被粗鲁地告知我只需要在收据上签字。总的来说,这次住宿非常令人失望,我真恨不得马上离开那里。我们六月份的下次旅行会选择另一家酒店。
浴室浴缸不干净,房间有霉味,电梯也很脏。不过,地理位置很棒,除了前台办理入住,我们没有使用其他服务,入住过程还算顺利。
去纽约经常住的酒店。房间很大,装修比较新,安静舒适。酒店有免费的停车场,对于开车出行的家庭非常方便。
房间挺大的,相当一室一厅,很实用!
酒店很温馨。
一如既往,这是一次愉快的住宿体验。
火警警报在凌晨12点响起。经理完全不知所措!消防队还在现场时,一位客人告诉经理电梯需要钥匙才能重置,经理在消防队离开前什么也没说,也不知道钥匙在哪儿,只是不停地按电梯按钮。15分钟后,我打电话联系了其他人,仍然没找到解决办法。凌晨1点,我年迈的母亲不得不痛苦地爬上4层楼梯。经理应该了解特定事件的处理流程。没有解释,没有道歉,没有免费早餐,也没有一夜好眠!
酒店不错。价格不错。早餐不错。两个缺点:暖气温度调到65摄氏度(约17摄氏度)。纽约很冷,真希望温度能调高一点。其次,房间里另一个人正在洗澡,水突然断了。不得不关掉水龙头再重新打开。可能因为很多人用浴室,酒店似乎人满为患。
总而言之,这是一次愉快的住宿体验。
很棒的食物和饮品——舒适的酒店。
我们在这里参加了一个朋友的婚礼。房间非常漂亮,服务也很棒。酒吧很棒,啤酒花园的食物也很美味。我没有给五星好评的唯一原因是停车问题。停车很困难,而且很贵。当然,当时正值圣诞节,所以停车也是一个因素。我们想提前入住,为鸡尾酒会做准备,但他们就是没能做到。另外,淋浴间的墙是彩色玻璃的,开着灯还能看到人的轮廓。这对我和我丈夫来说还好,但和朋友一起旅行时,这一点就得考虑了。住在唐人街也挺有意思的。