The room was not in its best condition. The shower was not working so we had to switch rooms. The second room the shower did work but the room was in deteriorating condition. The faucets were rusty, the doors damaged, the roof pealing in the bathroom. The room also had a nasty smell.
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酒店回复: Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. This is certainly not the standard we aim to provide. We’re sorry that you encountered issues with the first room’s shower and that the second room did not meet expectations due to its condition and odor. Your comments about the rusted faucets, damaged doors, and peeling bathroom ceiling are very concerning, and we appreciate you bringing them to our attention. Please know that we are addressing these maintenance issues immediately to ensure future guests have a much more comfortable experience.
5.0分
商务出差
Everything was good. The customer service was good. Hopefully i will an opportunity to stay there again
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酒店回复: Thank you for your exceptional 10/10 rating. We are honored by your kind words and delighted that your experience was nothing short of outstanding. We hope to welcome you back for another memorable stay.
4.0分
其他
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Great property, friendly staff, great breakfast. The only recommendation is that they need black out curtains in the rooms. The room was very bright from the lights outside. Our room, at least, only had vinyl blinds.
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酒店回复: Thank you for sharing your feedback and for rating your stay an 8/10. We’re glad to hear you enjoyed our property, friendly team, and breakfast your kind words mean a lot. We also appreciate your helpful suggestion regarding blackout curtains. Your room experience matters to us, and we’ll be reviewing this with our team to see how we can improve the lighting and comfort for future stays.
4.0分
家庭亲子
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This property was clean and the breakfast was really good, the only issue we encountered was at check in even tho it was supposed to be at 3pm the room wasn’t ready till about an hour later but it was worth the wait the room was clean, we would book again if we ever in the area again!
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酒店回复: Thank you for sharing your experience. We’re happy to hear you enjoyed the cleanliness of the property and our breakfast your compliments mean a lot. We sincerely apologize for the delay at check-in and appreciate your patience while we prepared your room.We’re glad to know the room met your expectations once ready, and it’s wonderful to hear you’d choose to stay with us again. We look forward to welcoming you back whenever you’re in the area!
2.0分
情侣出游
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This hotel is definitely showing its age and isn't in great shape. We stayed twice, one the front and back end of a trip and had very different experiences. The first time, we were on one of the upper floors and the room appeared to have been fully remodeled. The bed was comfortable and it served it's purpose. Outside of the room though, the carpets are very dingy and the lighting flickering--so not leaving a great impression upon walking to the room. The second night was terrible. We were on the 5th floor and the AC didn't work (it took 10 hours for it to lower the room temp 5 degrees) and the bed was incredibly uncomfortable. My back and shoulder are still sore while writing this.
With that said though, the staff were super friendly and easy to work with. I really appreciated that aspect of the hotel.
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酒店回复: Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your two stays were so different and that the second visit fell far short of expectations. The issues you experienced with the AC, room comfort, and overall condition of the hallway areas are not reflective of the standards we strive to uphold. We understand how disappointing and uncomfortable this must have been, and we sincerely apologize especially for the impact on your back and shoulder.On a positive note, we’re glad to hear our team made a good impression. Your kind words about their friendliness mean a lot, and we’ll be sure to share your comments with them.Please know that we are reviewing your concerns closely so we can address these problems and prevent them from recurring. We appreciate you bringing them to our attention and hope we’ll have the opportunity to provide you with a much-improved experience in the future.
3.0分
其他
Bathroom was dirty, lots of mold in the tracks of the shower. Carpet in the hall very stained. Tired old property.
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酒店回复: I completely apologize about the cleanliness issues you encountered in the bathroom and the condition of the hallway carpet. This is not the level of care or quality we aim to provide, and we will be addressing these issues with our housekeeping and maintenance teams immediately. We appreciate your honesty, as it helps us improve. We hope you’ll consider giving us another opportunity in the future to provide a much better experience.
2.0分
商务出差
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Update needed
Outdoor pool not open, no business center or computer to print a doc i needed, shower leaking all over floor, air conditioner sounded like a car engine when kicked on and off every 5 mins, place just overall needs updated
Staff was friendly and helpful thou so not all bad !
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酒店回复: We’re very sorry to hear about the issues you encountered during your stay, including the pool closure, lack of business center access, the shower leak, and the noise from the air conditioner. This is certainly not the experience we want for our guests, and we appreciate you bringing these concerns to our attention so we can address them with our maintenance and management teams. We’re glad to hear that our staff made a positive impression they truly strive to provide friendly and helpful service, and your acknowledgment means a lot. Thank you again for your honest feedback. We hope we’ll have the opportunity to welcome you back in the future and provide you with a more comfortable, updated experience.
4.0分
家庭亲子
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Room was very spacious...breakfast was very good had many choices...if you need a place to eat dinner..Malones steakhouse was like a 2 minute walk...great food..we visited two times!
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酒店回复: Thank you for taking the time to leave a review of your recent stay with us! We appreciate your rating of 8 out of 10, and we're glad to hear that you had an overall positive experience. We hope to welcome you back soon and continue to provide you with great service during your next visit! Warm regards,
4.0分
商务出差
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A reasonable hotel near airport
Price versus comfortable point of view, this is nice hotel to stay before early morning flights from Atlanta. Shuttle bus is available from 4:00 am and also breakfast is ready at 5:00 prpbably.
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酒店回复: Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us! It is always wonderful to know that our guests had a comfortable and memorable experience. We hope to welcome you back in the future for another exceptional stay.
好的
The room was not in its best condition. The shower was not working so we had to switch rooms. The second room the shower did work but the room was in deteriorating condition. The faucets were rusty, the doors damaged, the roof pealing in the bathroom. The room also had a nasty smell.
Everything was good. The customer service was good. Hopefully i will an opportunity to stay there again
Great property, friendly staff, great breakfast. The only recommendation is that they need black out curtains in the rooms. The room was very bright from the lights outside. Our room, at least, only had vinyl blinds.
This property was clean and the breakfast was really good, the only issue we encountered was at check in even tho it was supposed to be at 3pm the room wasn’t ready till about an hour later but it was worth the wait the room was clean, we would book again if we ever in the area again!
This hotel is definitely showing its age and isn't in great shape. We stayed twice, one the front and back end of a trip and had very different experiences. The first time, we were on one of the upper floors and the room appeared to have been fully remodeled. The bed was comfortable and it served it's purpose. Outside of the room though, the carpets are very dingy and the lighting flickering--so not leaving a great impression upon walking to the room. The second night was terrible. We were on the 5th floor and the AC didn't work (it took 10 hours for it to lower the room temp 5 degrees) and the bed was incredibly uncomfortable. My back and shoulder are still sore while writing this.
With that said though, the staff were super friendly and easy to work with. I really appreciated that aspect of the hotel.
Bathroom was dirty, lots of mold in the tracks of the shower. Carpet in the hall very stained. Tired old property.
Update needed
Outdoor pool not open, no business center or computer to print a doc i needed, shower leaking all over floor, air conditioner sounded like a car engine when kicked on and off every 5 mins, place just overall needs updated
Staff was friendly and helpful thou so not all bad !
Room was very spacious...breakfast was very good had many choices...if you need a place to eat dinner..Malones steakhouse was like a 2 minute walk...great food..we visited two times!
A reasonable hotel near airport
Price versus comfortable point of view, this is nice hotel to stay before early morning flights from Atlanta. Shuttle bus is available from 4:00 am and also breakfast is ready at 5:00 prpbably.