酒店回复: Thank you for taking the time to share your experience with us. We're truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding unexpected charges and cleanliness in shared areas. We appreciate you bringing these concerns to our attention—especially the issue in the elevator—and we have shared them with our team to ensure they are addressed and prevented going forward.On a more positive note, we're pleased to hear that our staff made a strong impression. Your kind words about the evening team and their “can-do” attitude mean a great deal, and we’ll be sure to recognize them for delivering excellent service.We understand there are many options when visiting Niagara Falls, and while we regret that your stay wasn’t a perfect one, we hope you'll consider giving us another opportunity to provide a more seamless experience in the future.

酒店回复: Thank you for your honest feedback and for recognizing our team’s efforts during your stay. We’re thrilled to hear that our staff left such a positive impression—your kind words about their friendliness and attentiveness, as well as your appreciation for our breakfast attendant, truly mean a lot.However, we’re genuinely sorry to learn that the condition of your room fell short of expectations. Please accept our sincere apologies for the discomfort you experienced in Room 312. We understand how frustrating it must have been, and we’ve already escalated your comments to our housekeeping and maintenance teams for immediate follow-up. Guest health and comfort are top priorities, and we take concerns like these very seriously.We’re glad we were able to offer some compensation during your stay, but we know that doesn't erase the inconvenience. We truly hope you’ll give us another opportunity in the future to deliver the complete Holiday Inn Express experience we’re known for.

酒店回复: 感谢您抽出时间分享您的体验。我们很高兴听到您觉得床很舒服，早餐很美味，并且与我们团队的互动很愉快——这对我们来说意义重大。我们也感谢您对酒店状况的诚实反馈。我们理解您的担忧，并深知为客人保持清新洁净的环境至关重要。您的意见已与业主和管理团队分享，我们将持续探索未来的改进机会。此外，我们非常重视您关于可持续性以及早餐使用塑料制品的反馈。我们一直在努力改进我们的实践，提供更环保的体验。我们重视您的意见，并希望有机会在您下次入住时给您留下更好的印象。