I stayed here for three days and want to call out three staff members who genuinely made my stay better: Nathan, Laura, and Christina. Nathan came across as the calm, no-nonsense professional who clearly knows how to run the place. Very direct, very efficient, and exactly the person you want when you have a question or need something handled correctly the first time. He struck me as a manager type—serious in the best way—and I always felt like things were under control when he was around. Laura was simply sweet and kind every time I interacted with her. No attitude, no rush—just genuinely pleasant and helpful. Sometimes that alone makes a hotel feel welcoming, and she nailed that. And then there’s Christina. Her smile could honestly turn around a rough travel day. Every interaction with her felt upbeat and positive, like you were being helped by someone who actually enjoys what they do. Seeing her at the desk was a little daily boost—sounds small, but it matters. Hotels are buildings. People make the experience. These three absolutely did. Because of them, I’d stay here again without hesitation.
4.0分
其他
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This hotel is really first class! Lots of amenities, friendly staff, beautiful rooms.....
Everything was fine except the desk clerk could not give me a printed receipt and the billed amount was about $15 more than expected, even with taxes added.
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酒店回复: Thank you for your wonderful review and kind words about our staff, amenities, and rooms! We’re delighted you enjoyed your stay and truly appreciate your feedback.Regarding your billing concern, it appears your reservation was made through a third-party website. These sites often include additional service fees and set their own rates, which can result in a higher total than booking directly with the hotel. When you book directly through IHG or our Candlewood Suites Lake Jackson website, you’ll always receive the most accurate rate, direct billing, and a receipt at checkout.We hope to welcome you back soon and encourage you to book directly next time for the best value and experience!Thank youNikiManager
5.0分
商务出差
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I have to say that when i first came i felt like royalty i was acknoledged as i walked in the door and quick check in Annette let me know all about hotel and said if i need anything just let me know then she called my room and asked if all was as expected and i had to say it was way more than expected love this place and recommend it to all i was even acknoledged as a IHG member
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酒店回复: Dear Jaime B, Thank you so much for your wonderful feedback! We’re delighted to hear that Annette and our team made you feel like royalty from the moment you arrived. It’s great to know your check-in was smooth, your stay exceeded expectations, and that you felt valued as an IHG One Rewards member. Your recommendation means the world to us, and we look forward to welcoming you back for another exceptional stay! Thank you Niki Manager
1.0分
情侣出游
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DO NOT STAY HERE! This place charged me a 500$ smoking fee and I DID NOT SMOKE! They didn't tell me when I checked out either! I found out a few days later when checking my bank statement. I tried to call and figure out the charge, dispute it, went up the chain and got nowhere! DO NOT STAY HERE!
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酒店回复: Dear ChristopherrZ4309OV, Thank you for your recent stay with us. We would like to clarify that our hotel maintains a strict non-smoking policy, which is clearly communicated in our registration card that was signed at check in and throughout the property. At checkout, our housekeeping team detected evidence of smoking in the room, which is a violation of both our hotel’s policy and brand standards. Our team takes great pride in maintaining a clean and comfortable environment for all guests, and smoking inside guest rooms compromises that commitment. We appreciate your understanding as we uphold these standards for the comfort and well-being of all our guests. Thank you Niki Manager
5.0分
朋友出游
Great property and wonderful staff. Annette at the front desk is amazing!! Thank you so much.
5.0分
家庭亲子
Staff is kind and helpful. Room very clean and has a great layout.
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酒店回复: Thank you for your 10/10 review! We hope to welcome you back soon!
5.0分
情侣出游
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We had a great stay, very friendly staff, clean room bed was a little soft but we slept good, they put us on 3rd floor she said it would be more quiet and it was, we loved it, its hard to find good hotels now days for a decent price
酒店回复: We appriciate your review, See you again.Than you
5.0分
其他
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Nice place to stay, would recommend
Stayed here for the weekend to visit family and go to the beach. The king suite felt like a little apartment rather than a hotel room. It had a separate living room/ kitchen apart from the bedroom. The room was clean and the hotel in general was quiet. The room smelled musty, and the air conditioner was quite loud each time it kicked on; however, for the price and the amount of space, I would stay here again.
5.0分
其他
Visiting daughter
Good customer service. Clean room with available luggage carts.
5.0分
情侣出游
First time vivising this establishment. I will definately use this hotel again.
I stayed here for three days and want to call out three staff members who genuinely made my stay better: Nathan, Laura, and Christina. Nathan came across as the calm, no-nonsense professional who clearly knows how to run the place. Very direct, very efficient, and exactly the person you want when you have a question or need something handled correctly the first time. He struck me as a manager type—serious in the best way—and I always felt like things were under control when he was around. Laura was simply sweet and kind every time I interacted with her. No attitude, no rush—just genuinely pleasant and helpful. Sometimes that alone makes a hotel feel welcoming, and she nailed that. And then there’s Christina. Her smile could honestly turn around a rough travel day. Every interaction with her felt upbeat and positive, like you were being helped by someone who actually enjoys what they do. Seeing her at the desk was a little daily boost—sounds small, but it matters. Hotels are buildings. People make the experience. These three absolutely did. Because of them, I’d stay here again without hesitation.
This hotel is really first class! Lots of amenities, friendly staff, beautiful rooms.....
Everything was fine except the desk clerk could not give me a printed receipt and the billed amount was about $15 more than expected, even with taxes added.
I have to say that when i first came i felt like royalty i was acknoledged as i walked in the door and quick check in Annette let me know all about hotel and said if i need anything just let me know then she called my room and asked if all was as expected and i had to say it was way more than expected love this place and recommend it to all i was even acknoledged as a IHG member
DO NOT STAY HERE! This place charged me a 500$ smoking fee and I DID NOT SMOKE! They didn't tell me when I checked out either! I found out a few days later when checking my bank statement. I tried to call and figure out the charge, dispute it, went up the chain and got nowhere! DO NOT STAY HERE!
Great property and wonderful staff. Annette at the front desk is amazing!! Thank you so much.
Staff is kind and helpful. Room very clean and has a great layout.
We had a great stay, very friendly staff, clean room bed was a little soft but we slept good, they put us on 3rd floor she said it would be more quiet and it was, we loved it, its hard to find good hotels now days for a decent price
Nice place to stay, would recommend
Stayed here for the weekend to visit family and go to the beach. The king suite felt like a little apartment rather than a hotel room. It had a separate living room/ kitchen apart from the bedroom. The room was clean and the hotel in general was quiet. The room smelled musty, and the air conditioner was quite loud each time it kicked on; however, for the price and the amount of space, I would stay here again.
Visiting daughter
Good customer service. Clean room with available luggage carts.
First time vivising this establishment. I will definately use this hotel again.