酒店回复: Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered while trying to cancel your reservation. We completely understand how stressful and disappointing this must have been—especially under such difficult circumstances.We’re truly sorry for the lack of compassion and communication you experienced during your call. While third-party reservations such as those made through ******* often follow specific cancellation policies, we attempt to assist guests, if possible, with communications with *******. Thank you again, and we hope you and your community are safe and recovering well.

酒店回复: I sincerely apologize for the disruptive experience you had during your stay. A restful night is essential, and I regret that we were unable to fully resolve the noise issues from neighboring rooms. While I appreciate our team member’s efforts to address the situation, I understand that it was not handled to your satisfaction, and I truly regret the inconvenience this caused.Please know that we take noise complaints very seriously, and we will be reviewing our protocols to ensure our team is better equipped to handle these situations more effectively in the future. Your comfort is our priority, and I would love the opportunity to discuss this with you further to make things right.

酒店回复: Thank you for your honest feedback. While we're glad to hear that you found our team pleasant, we're truly sorry the condition of the room—particularly the mildew smell and tub drain—fell short of your expectations. This certainly isn't the experience we aim to provide, especially considering the rate paid.Your concerns have been shared with our maintenance and housekeeping teams to address immediately. We’d love the chance to welcome you back and offer an improved stay that reflects the level of quality and comfort we’re known for.

酒店回复: Muchas gracias por tomarse el tiempo para compartir su maravillosa reseña de su estancia en el Hampton Inn Lawrenceville. Nos complace saber que tuvo una experiencia tan positiva y que pudimos brindarle el nivel de servicio y hospitalidad que merece.

酒店回复: Thank you for sharing your experience, and I sincerely apologize for the discomfort you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and I regret that we did not meet that standard for you.I appreciate you bringing this to our attention, and I assure you that our team is actively addressing the concerns you mentioned to ensure all rooms meet our highest quality standards. Your feedback is invaluable as we continuously work to improve our guest experience.

酒店回复: Thank you so much for your review. I sincerely apologize for not having some of the key items that make our breakfast special. We will do a better job, moving forward, anticipating busier mornings so we do not run out.

酒店回复: Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet expectations, and we sincerely apologize for the noise, cigarette odor, and the condition of the breakfast buffet. Cleanliness, service, and overall guest satisfaction are incredibly important to us, and we will immediately address the issues you’ve raised with our team to ensure these concerns are resolved. Your comments are invaluable as we work to improve the experience for all our guests. We hope you'll consider giving us another chance to provide the high standards you expect from a Hampton Inn.