一切都糟透了！浴室只有一盏灯亮着，水压很低，热水也一直没出过，只有温水。我住了四天三晚，却始终没有客房服务员来打扫房间，甚至连干净的毛巾都没给我。我去前台要毛巾，她说毛巾用完了，让我等着……入住时只给了我一把房卡，因为前台那位女士不知道怎么激活房卡，所以我整个入住期间都只有一把。我住的楼层每天晚上都有警报响个不停，我打电话给前台说了，他们说会去查一下再告诉我，结果杳无音信，警报也没再响过……总之，这次入住体验糟透了！！！

I had to stand outside in the cold for almost 2 HOURS waiting on a room. It was very inconvenient and it was also raining! It made my girl birthday go left and messed it up! I would like to be accommodated for that because we was sniffling and everything!

Key was very rude and very unprofessional. When we arrived for. Check in she didn't greet us. She asked for my ID. She didn't review my reservation nor explain anything about my stay. I booked two rooms through *******. I had to go to the restroom so my sister finished the check in. When I returned she only gave her one room. So I explained that my reservation was for two rooms. She said " you didn't tell me that you had two rooms!" I said you never asked me! I explained that it was on my reservation. She said since it was booked third party she wasn't able to see it 🤔 So we had to wait until she wait on another patron . She saw that the room was in my sister name but it was under my reservation and payment info 😕 She charged and additional incidental fee from her. No apologies and still no explanation about what type room we was given or needed. I'm on a walker and the room I received was a shower that wouldn't stay close low toilet. The ac and heating was filthy with rust and dirty vents. Unapologetic to us was Key. She was very helpful to a guy before us who also experienced so problems with his check in and afford him waving his incidental fee and a free beverage from the 🍺. In which he refused the beverage. Customer service is very important to all who stay with Hilton. The toilet in both rooms refilled slowly and well. This was my first time staying here and my last.😡

Staff was very courteous, the room was very clean and spacious. I would've loved a redio. The only problem I had was the water pressure & the hot water was barely lukewarm.