Breakfast was fresh. Mall was beside the hotel. Restaurants around are convenient.
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酒店回复: Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our amenities and superb location. Hosting you was a pleasure for our entire team, and we hope you will revisit us upon your return to the area.
2.0分
家庭亲子
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The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!
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酒店回复: I truly empathize with your experience, and I'm sorry that noise pollution disrupted your restful night’s sleep. It's disappointing to hear that we didn't address the issue promptly, and I sincerely apologize for any discomfort this may have caused you. Your comfort is important to us, and I regret that we didn't meet your expectations during your stay. Thank you for sharing your feedback; it helps us improve and ensure a better experience for our guests in the future.
5.0分
商务出差
Liked property safety, cleanliness and friendly staff, no dislikes, breakfast buffet was good and varied
2.0分
其他
The rooms smelled a bad musky odor, and the door to the room was very hard to open and close was not worth what I got charged for the room
4.0分
朋友出游
This was god property. Got it last minute and it did not disappoint. Would stay again.
4.0分
其他
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It was excellent, but once I asked them to change the sheets on the bed because I spilled something on them. I returned when the housekeeper was leaving; I asked her if she had changed the sheets, and was told yes. I went to look, and no change was made. I purchased disposable sheets and use them.
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酒店回复: Dear Leticia, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the overall comfort you experienced while staying with us but I regret that one of our housekeepers let you down. Thank you for your feedback regarding your sheets; I will discuss with the team to see why the miscommunication took place. On behalf of our entire team, I thank you for choosing Fairfield Inn & Suites Atlant Stonecrest. Please visit us again soon. Best, Wendy Reed, GM
我非常喜欢这家酒店，员工们都特别好心。他们让我的住宿非常舒适，也帮了我很多忙。这是我住过最好的酒店，没有之一！我强烈推荐任何正在找酒店的人选择这里。客房服务人员也非常非常和蔼，你有任何需要他们都会帮忙。
住得很愉快。如果以后再来这个地区，还会推荐这家酒店。
浴室淋浴热水很少，房间里有一股难闻的气味，小泳池边没有毛巾，早餐也很糟糕……我不推荐这家酒店，以后也不会再住了。
很一般
前台工作人员让我的体验更好一些。电视坏了，她11点下班，下班后上楼到我房间帮我排除故障。周二早餐时有一位女士（仅限周二），这让人感觉很新鲜。我入住期间的服务员服务很一般，既不友好也不热情。她把华夫饼机关到周六（我猜是周六），这样她就不用打扫了，而且整个星期都只做煎蛋饼，直到周六。我不得不让她把半半牛奶拿出来。我知道他们很讨厌，因为周二的女士有半半牛奶和2%的牛奶。酒店的门把手坏了。制冰机一直坏着，直到我离开前两天左右才报告天花板漏水。我还得继续修理马桶水箱的马桶盖，否则水就会一直流。所以这不是最好的体验。这不是最好的酒店，也不是最差的。我觉得这只是一般水平。
Breakfast was fresh. Mall was beside the hotel. Restaurants around are convenient.
The room next to us was playing loud music late at night. It took multiple calls to the front desk before any action was taken to investigate/stop it. At first, they told me no one was checked in to that room. I said there is most certainly someone in that room. Then, the lightbulb came on for both of us - we both realized it was someone on their staff staying in the room. When she finally came up to tell them to quiet down, she ratted me out to them - I saw her through the peep hole pointing directly at my door as she told them to "turn it down" and "that lady complained" - so unprofessional!
Liked property safety, cleanliness and friendly staff, no dislikes, breakfast buffet was good and varied
The rooms smelled a bad musky odor, and the door to the room was very hard to open and close was not worth what I got charged for the room
This was god property. Got it last minute and it did not disappoint. Would stay again.
It was excellent, but once I asked them to change the sheets on the bed because I spilled something on them. I returned when the housekeeper was leaving; I asked her if she had changed the sheets, and was told yes. I went to look, and no change was made. I purchased disposable sheets and use them.