The bathroom had a sewage smell which occurred during the night. No water was evident but the smell was there.
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酒店回复: Dear Valued Guest,Thank you for your feedback. I would like to sincerely apologize for the negative experience you encountered during your stay. I will be addressing your concerns with our team to ensure improvements are made.Please note that our hotel is currently undergoing a full renovation. We hope you will consider giving us another opportunity in the future so we can provide you with the experience you deserve.Thanks,Vanessa LloydGeneral Manager
5.0分
家庭亲子
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Nice place. Very happy with the facilities and location. It was definitely an upgrade over many other areas, so was worth a few extra bucks. Beatrice at the front desk was especially accommodating and made sure our visit was great.
5.0分
商务出差
The staff are always friendly and give a warm greeting. I like that there is access to dining on the property and a bar if you need a drink.
5.0分
情侣出游
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Loved the bed height. Most hotels have beds that are very difficult for a short person to get into without difficulty This was a very pleasant change.
The front desk person, Chelsey, was exceptional. She was professional, curtious, informative and pleasant.
4.0分
情侣出游
Chelsea texted me after we were in our room. Asked if we needed anything. Said to text her anytime if we did. That was a great service.
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酒店回复: Thank you for taking a moment to share your experience. I am glad to hear that you found everything to your liking. We strive to provide reliable and friendly service that enhances your stay, and we appreciate your feedback. We hope to welcome you back soon.
4.0分
家庭亲子
rooms were great and this is a great location to be in and within the Mercer campus
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酒店回复: Dear Valued Guest,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us at the Hilton Garden Inn. We look forward to welcoming you back in the near future, and we hope you will enjoy our fully renovated hotel once the project is completed.Thanks,Vanessa LloydGeneral Manager
1.0分
其他
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Poor customer service - room smelled of mildew
Terrible - room smelled of mildew - tub had mold , front desk was unhelpful laundry was broken wasn’t posted no options given by front desk - front desk wasn’t knowledgeable wasn’t helpful …. Couldn’t get late checkout - will NOT stay again
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酒店回复: Thank you for sharing your thoughts about your recent stay with us. We are sorry to hear that your experience was less than satisfactory. Our goal is to ensure that every stay is reliable and enjoyable. We hope to welcome you back soon.
5.0分
商务出差
Very clean and spacious room, great location, plenty of well lighted parking. Nice bar and restaurant in hotel
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酒店回复: Thank you for taking a moment to share your experience. I am glad to hear that you found everything to your liking. We strive to provide reliable and friendly service that enhances your stay, and we appreciate your feedback. We hope to welcome you back soon.
3.0分
其他
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I stay here frequently and will probably continue, however, this stay wasn’t great. The in room smoke detector went off very loudly just after I fell asleep. There was no smoke or heat. Then I waited for the maintenance guy to come from home to say he had no idea why. Then in the morning the coffee machine didn’t work. On the good side, Larraine runs the restaurant very well!
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酒店回复: Thank you for sharing your thoughts about your recent stay with us. We are sorry to hear that your experience was less than satisfactory. Our goal is to ensure that every stay is reliable and enjoyable. We hope to welcome you back soon.
我觉得价格有点贵，床已经有点旧了（床垫）
The bathroom had a sewage smell which occurred during the night. No water was evident but the smell was there.
Nice place. Very happy with the facilities and location. It was definitely an upgrade over many other areas, so was worth a few extra bucks. Beatrice at the front desk was especially accommodating and made sure our visit was great.
The staff are always friendly and give a warm greeting. I like that there is access to dining on the property and a bar if you need a drink.
Loved the bed height. Most hotels have beds that are very difficult for a short person to get into without difficulty This was a very pleasant change.
The front desk person, Chelsey, was exceptional. She was professional, curtious, informative and pleasant.
Chelsea texted me after we were in our room. Asked if we needed anything. Said to text her anytime if we did. That was a great service.
rooms were great and this is a great location to be in and within the Mercer campus
Poor customer service - room smelled of mildew
Terrible - room smelled of mildew - tub had mold , front desk was unhelpful laundry was broken wasn’t posted no options given by front desk - front desk wasn’t knowledgeable wasn’t helpful …. Couldn’t get late checkout - will NOT stay again
Very clean and spacious room, great location, plenty of well lighted parking. Nice bar and restaurant in hotel
I stay here frequently and will probably continue, however, this stay wasn’t great. The in room smoke detector went off very loudly just after I fell asleep. There was no smoke or heat. Then I waited for the maintenance guy to come from home to say he had no idea why. Then in the morning the coffee machine didn’t work. On the good side, Larraine runs the restaurant very well!