Staff very friendly and professional. Love having light bites and bar available. Have stayed many times on wat to FL. Especially bathroom getting worn. There was hair on the floor. Tv in lobby not working.
3.0分
商务出差
Room condition needs to be updated. Also the bathroom really needed additional cleaning. The shower had mildew in it
3.0分
商务出差
The hotel is dated and needs to be updated. The bathroom and shower was not properly cleaned.
5.0分
朋友出游
Wonderful. Front desk staff was kind and polite. Would definitely stay there again. Clean
1.0分
其他
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We left after 10 minutes of checking in bc the mold smell and mold in the bathrooms. We drove 3 hours back to Savannah. We had headaches within 5 minutes of walking into the room. I didn't tell the front desk bc staying there at all wasn't an option. The lady at the front desk was so sweet and amazing when we checked in. We just couldn't stay in the room over night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share feedback about your recent stay with us. We value every guest especially our loyal Hilton Honors members. Our goal is to provide reliable and friendly service that makes every stay better and brighter, and we sincerely appreciate your comments as we continually work to improve.Also, we will be undergoing a full property renovation beginning in November 2025, and we look forward to sharing those exciting updates with you on a future visit.Thanks,Vanessa LloydGeneral Manager
4.0分
商务出差
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Overall the staff were very friendly and great customer service skills. Unfortunately, my negative issue was during check in. I paid for a room with a king size bed and was given a room with 2 Queen size beds . As per staff, I was told if I booked the room through a third party I have to take was is available. That is totally unacceptable and I respectfully request a refund difference because I paid for a room I didn’t receive
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. I am glad to hear that our team provided friendly service during your stay; however, I sincerely apologize for the issue you experienced at check-in. You should always receive the room type you reserved, and I understand how frustrating it is when that does not happen.We never want our guests to feel that their concerns are dismissed. I appreciate you bringing this to my attention, and I will follow up with our team to ensure this situation is handled properly moving forward.If there is anything further I can assist you with, please feel free to reach out to me directly. We value your business and hope to have the opportunity to provide you with a better experience on your next visit.Vanessa Lloyd
4.0分
其他
The bathroom had a sewage smell which occurred during the night. No water was evident but the smell was there.
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酒店回复: Dear Valued Guest,Thank you for your feedback. I would like to sincerely apologize for the negative experience you encountered during your stay. I will be addressing your concerns with our team to ensure improvements are made.Please note that our hotel is currently undergoing a full renovation. We hope you will consider giving us another opportunity in the future so we can provide you with the experience you deserve.Thanks,Vanessa LloydGeneral Manager
5.0分
家庭亲子
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Nice place. Very happy with the facilities and location. It was definitely an upgrade over many other areas, so was worth a few extra bucks. Beatrice at the front desk was especially accommodating and made sure our visit was great.
3.0分
情侣出游
Bathroom sink was very clogged. Tv remote didn’t work. Pillows were terrible
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酒店回复: Dear Valued Guest,Thank you for your feedback. I would like to sincerely apologize for the negative experience you encountered during your stay. I will be addressing your concerns with our team to ensure improvements are made.Please note that our hotel is currently undergoing a full renovation. We hope you will consider giving us another opportunity in the future so we can provide you with the experience you deserve.Vanessa LloydGeneral Manager
我觉得价格有点贵，床已经有点旧了（床垫）
Staff very friendly and professional. Love having light bites and bar available. Have stayed many times on wat to FL. Especially bathroom getting worn. There was hair on the floor. Tv in lobby not working.
Room condition needs to be updated. Also the bathroom really needed additional cleaning. The shower had mildew in it
The hotel is dated and needs to be updated. The bathroom and shower was not properly cleaned.
Wonderful. Front desk staff was kind and polite. Would definitely stay there again. Clean
We left after 10 minutes of checking in bc the mold smell and mold in the bathrooms. We drove 3 hours back to Savannah. We had headaches within 5 minutes of walking into the room. I didn't tell the front desk bc staying there at all wasn't an option. The lady at the front desk was so sweet and amazing when we checked in. We just couldn't stay in the room over night.
Overall the staff were very friendly and great customer service skills. Unfortunately, my negative issue was during check in. I paid for a room with a king size bed and was given a room with 2 Queen size beds . As per staff, I was told if I booked the room through a third party I have to take was is available. That is totally unacceptable and I respectfully request a refund difference because I paid for a room I didn’t receive
The bathroom had a sewage smell which occurred during the night. No water was evident but the smell was there.
Nice place. Very happy with the facilities and location. It was definitely an upgrade over many other areas, so was worth a few extra bucks. Beatrice at the front desk was especially accommodating and made sure our visit was great.
Bathroom sink was very clogged. Tv remote didn’t work. Pillows were terrible