酒店回复: Thank you for your great review and choosing to stay with us.
5.0分
情侣出游
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Check-in was quick and easy. Room was very nice. We didn't have breakfast as we left at 5:30 am to catch a flight home. We stayed for less than 24 hours but the hotel was very nice and I'd highly recommend it! Only negative is lack of local dining options if you don't have a car.
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酒店回复: Thank you so much for such a great review and for making us your choice.
3.0分
朋友出游
Large hole in couch back, 2 bathrooms, one shower did not work at all. 4 women-one shower! No milk at breakfast!
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酒店回复: Thank you for taking the time to share your experience. I do apologize for any inconvenience this may have caused. I do understand how frustrating it can be. We will address these issues and make the necessary changes.Thank you for staying with us.
5.0分
其他
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Front desk staff was often busy and away from the desk. The bed in the larger room was not made, with pillows and duvet on the floor of the dressing area. After the issue was corrected, we still had to request a vacuum cleaner to complete the job. The mattress on the pullout sofa was somewhat dirty as well, but the linens were clean and easy to put on the mattress.
That said, it was a Nascar weekend, and the hotel was very busy.
The indoor pool was very cold and not enjoyable to swim in, however the gym was well maintained and all the equipment was in proper order. The laundry facilities were easy to use with an app, and the property was overall clean and easy to get in and out of.
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酒店回复: Thank you for taking the time to give us such a great review and for choosing us.
5.0分
其他
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Clean, comfortable and convenient place to stay.
Room was nice. Everything looked clean. It was quiet and felt safe. Breakfast bar was good! Hotel is in an area convenient to shopping and restaurants
酒店回复: Thank you for such a great review and staying with us
4.0分
家庭亲子
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We visited for 5 nights as part of a wedding party. Staff members were friendly & helpful throughout our stay and the interior & exterior were kept clean. Our 1-bed suite was great and we enjoyed having a full sized fridge, microwave, and other appliances for our extended stay. There were only 2 small negatives in the room itself - lighting was strange and we never did figure out the coffee pot... With a long stay & large group, it was nice to have a variety of outdoor seating area options. However, when our group of 12 decided to make use of the firepit and grilling area, we ran into issues. The firepit didn’t work at all and the gas grill wouldn't get to temperature for cooking. Fortunately, we were able to use a small charcoal grill, but had to cook in shifts. The pool area was also frustrating - I can't think of anywhere I've stayed where there was an indoor pool but no hottub. We still tried the pool, but could only stay in the water for a few minutes because it was kept so cold. The location was very convenient for us - close to restaurants, stores, etc without feeling like we were in a city atmosphere. Just far enough set back from the road that it stayed quiet and peaceful. With a small effort, this could be an awesome property, rather than a good one.
酒店回复: Thank you for your kind review and making us your choice.
4.0分
其他
Satisfied
Very friendly staff
Housekeeping wasn’t very attentive
Complimentary breakfast was mediocre
The facility was very clean
Suite was quite comfortable
酒店回复: Thank you for your review and making us your choice.
5.0分
其他
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Excellence
Excellent hotel. Clean and very spacious. Enjoyed having a kitchen. It was a great hotel and if I'm ever in the area again I will definitely stay here.
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酒店回复: Thank you for your great review and for always making us your choice.
4.0分
其他
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Loved this hotel, very clean and had alot of food options and mall near by. Bed was amazing!! Customer service was great as well. The ONLY thing I had a little issue was is that they only had 1 elevator for the WHOLE building.
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酒店回复: Thank you for you positive review and helpful information provided. We do have 2 elevators, the other elevator is on the other side of the building. This way all the guests have easier access, on both sides. The building is L shaped, so both ends has an easy access.Thank you again for making us your choice, and hope that you visit again.
3.0分
其他
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Good stay but get an itemized receipt at checkout
Overall, our stay went well. Rooms were clean and comfortable. We didnt receive daily room service and morning breakfast was ok. Please make sure to check your bill for accuracy when checking out. A few of us received pet charges when we had no pet. Hotel is a pet friendly hotel so no designated rooms for guests with pets.
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酒店回复: Thank you so much for taking the time to provide feedback.I apologize that some members of your group were incorrectly charged a pet fee. This is a training issue and will be addressed. We hope you had a wonderful stay otherwise and if you're in the area again, we'd love to have you back with us.
一切都干净宽敞
Check-in was quick and easy. Room was very nice. We didn't have breakfast as we left at 5:30 am to catch a flight home. We stayed for less than 24 hours but the hotel was very nice and I'd highly recommend it! Only negative is lack of local dining options if you don't have a car.
Large hole in couch back, 2 bathrooms, one shower did not work at all. 4 women-one shower! No milk at breakfast!
Front desk staff was often busy and away from the desk. The bed in the larger room was not made, with pillows and duvet on the floor of the dressing area. After the issue was corrected, we still had to request a vacuum cleaner to complete the job. The mattress on the pullout sofa was somewhat dirty as well, but the linens were clean and easy to put on the mattress.
That said, it was a Nascar weekend, and the hotel was very busy.
The indoor pool was very cold and not enjoyable to swim in, however the gym was well maintained and all the equipment was in proper order. The laundry facilities were easy to use with an app, and the property was overall clean and easy to get in and out of.
Clean, comfortable and convenient place to stay.
Room was nice. Everything looked clean. It was quiet and felt safe. Breakfast bar was good! Hotel is in an area convenient to shopping and restaurants
We visited for 5 nights as part of a wedding party. Staff members were friendly & helpful throughout our stay and the interior & exterior were kept clean. Our 1-bed suite was great and we enjoyed having a full sized fridge, microwave, and other appliances for our extended stay. There were only 2 small negatives in the room itself - lighting was strange and we never did figure out the coffee pot... With a long stay & large group, it was nice to have a variety of outdoor seating area options. However, when our group of 12 decided to make use of the firepit and grilling area, we ran into issues. The firepit didn’t work at all and the gas grill wouldn't get to temperature for cooking. Fortunately, we were able to use a small charcoal grill, but had to cook in shifts. The pool area was also frustrating - I can't think of anywhere I've stayed where there was an indoor pool but no hottub. We still tried the pool, but could only stay in the water for a few minutes because it was kept so cold. The location was very convenient for us - close to restaurants, stores, etc without feeling like we were in a city atmosphere. Just far enough set back from the road that it stayed quiet and peaceful. With a small effort, this could be an awesome property, rather than a good one.
Satisfied
Very friendly staff
Housekeeping wasn’t very attentive
Complimentary breakfast was mediocre
The facility was very clean
Suite was quite comfortable
Excellence
Excellent hotel. Clean and very spacious. Enjoyed having a kitchen. It was a great hotel and if I'm ever in the area again I will definitely stay here.
Loved this hotel, very clean and had alot of food options and mall near by. Bed was amazing!! Customer service was great as well. The ONLY thing I had a little issue was is that they only had 1 elevator for the WHOLE building.
Good stay but get an itemized receipt at checkout
Overall, our stay went well. Rooms were clean and comfortable. We didnt receive daily room service and morning breakfast was ok. Please make sure to check your bill for accuracy when checking out. A few of us received pet charges when we had no pet. Hotel is a pet friendly hotel so no designated rooms for guests with pets.