酒店回复: Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconveniences you experienced from occurring in the future.
5.0分
商务出差
原文
翻译提供方：Google
非常物有所值，工作人员非常专业！
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酒店回复: Dear Valued Guest,Thank you for the outstanding review! I will be sure to share with the TEAM. If you are ever back in the Winston-Salem area, we hope you stay with us again.General Manager
5.0分
商务出差
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Staff was fantastic
Room was clean, staff was excellent. Solid breakfast and bar. Condition of the place was alright. Property has a little age to it, but they do a good job of keeping things clean and in working order.
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酒店回复: We are delighted to have been your chosen hotel during your recent stay in Winston-Salem. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Embassy Suites by Hilton Winston-Salem, and we hope you choose to create more memories with us whenever your travels bring you back to town.
5.0分
商务出差
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I liked the text message that started, it let me ask what time breakfast is? what time is check out? easily.
Penny was awesome right off the start! and started me off on the right experience, and then everyone else is so friendly. 3erd floor, folks cleaning rooms, said Hi, when you walk past them, instead of looking away and pretending they don't see you, like happens other places.
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酒店回复: We are delighted to have been your chosen hotel during your recent stay in Winston-Salem. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Embassy Suites by Hilton Winston-Salem, and we hope you choose to create more memories with us whenever your travels bring you back to town.
4.0分
其他
Very Pleasantly Surprised
Very comfortable stay, my room was spacious, clean & neat. The staff were all really pleasant & accommodating.
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酒店回复: Thank you for the review! The team and I are striving to make the property better for our guests. We hope to see you again soon!
2.0分
其他
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Nice area but needs improvement
Check in was slow, parking not included, got a non smoking room and it smelled like ****, son’s bed had a cigarette burn in the sheet. Phone in the room did not work to contact the front desk. Had to go down to ask for bedding for the pull out couch. After 40 mins no one showed up with the bedding so we had to go back down. Were told that the guy who was supposed to do it didn’t have a walkie talkie and didn’t know. Just to have the guy get up and walk 10 feet to the right of the lady helping us and get it. Breakfast was nice.
酒店回复: Thank you for your review.
5.0分
其他
Great Stay, felt like a Marriott i stayed in New Orleans. Downtown WS is a great place, tons of restaurants and history
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酒店回复: We are delighted to have been your chosen hotel during your recent stay in Winston-Salem. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Embassy Suites by Hilton Winston-Salem and we hope you choose to create more memories with us whenever your travels bring you back.
3.0分
商务出差
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The hotel was EXTREMELY OUTDATED. The location was great. The space of the room was great as well. The staff were so friendly and helpful with our multiple room check in. The hotel was just outdated it looked like a hotel from the early 2000’s
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酒店回复: Thank you for the review. The items you addressed will be handled by the hotel management.
4.0分
商务出差
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The room I was given was a bit run down. The first room some one smoked in the room. There were burn in the carpet. I was shown to another room. Still a bit run down but it was fine.
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酒店回复: We are delighted to have been your chosen hotel during your recent stay in Winston-Salem. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Embassy Suites by Hilton Winston-Salem, and we hope you choose to create more memories with us whenever your travels bring you back to town.
主要服务不好，连免费的矿泉水都没有，楼下买个水，贵死了，哎，真的是体验感超级差，以后住别的酒店吧，真的不好，不过携程平台还是不错的，中间出了点岔子，平台解决问题迅速有力，点赞
*1/5 星 - 无论如何都别住 Embassy Suites！*
“我对在温斯顿塞勒姆市中心 Embassy Suites 酒店的经历至今耿耿于怀！我的住宿体验不仅糟糕透顶，而且管理层的无能更是无可厚非。就因为其中一名员工的无能，我被收了两次钱！
不用说，我再也不会住 Embassy Suites 酒店了。如果你珍惜自己辛苦赚来的钱，并且保持理智，就离这家垃圾酒店远点儿。
非常物有所值，工作人员非常专业！
Staff was fantastic
Room was clean, staff was excellent. Solid breakfast and bar. Condition of the place was alright. Property has a little age to it, but they do a good job of keeping things clean and in working order.
I liked the text message that started, it let me ask what time breakfast is? what time is check out? easily.
Penny was awesome right off the start! and started me off on the right experience, and then everyone else is so friendly. 3erd floor, folks cleaning rooms, said Hi, when you walk past them, instead of looking away and pretending they don't see you, like happens other places.
Very Pleasantly Surprised
Very comfortable stay, my room was spacious, clean & neat. The staff were all really pleasant & accommodating.
Nice area but needs improvement
Check in was slow, parking not included, got a non smoking room and it smelled like ****, son’s bed had a cigarette burn in the sheet. Phone in the room did not work to contact the front desk. Had to go down to ask for bedding for the pull out couch. After 40 mins no one showed up with the bedding so we had to go back down. Were told that the guy who was supposed to do it didn’t have a walkie talkie and didn’t know. Just to have the guy get up and walk 10 feet to the right of the lady helping us and get it. Breakfast was nice.
Great Stay, felt like a Marriott i stayed in New Orleans. Downtown WS is a great place, tons of restaurants and history
The hotel was EXTREMELY OUTDATED. The location was great. The space of the room was great as well. The staff were so friendly and helpful with our multiple room check in. The hotel was just outdated it looked like a hotel from the early 2000’s
The room I was given was a bit run down. The first room some one smoked in the room. There were burn in the carpet. I was shown to another room. Still a bit run down but it was fine.