No hot water, was told it would be fixed in a couple hours and was not. Couldn't take a shower in the morning before check out and the front desk staff were rude when I addressed it at checkout! Terrible customer service all around.
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酒店回复: We truly apologize for the hot water issue that happened during your stay with us.I have requested a full refund of your stay. This process may take 7-10 days according to *******, as the reservation was paid to them directly. Again, we are sorry we did not meet your expectations, but we do hope to be given a second chance at properly hosting you in future.
5.0分
家庭亲子
Bathrooms are quite lovely with granite and tile. Room was very clean and comfortable. Furniture was slightly worn maybe a bit dated but not too bad overall.
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酒店回复: Dear Jared,Thank you so much for your kind review and for staying with us!We're glad to hear you enjoyed the clean and comfortable room, and that the granite and tile in the bathroom stood out to you. We appreciate your feedback on the furniture as well — we’re always looking for ways to improve, and your comments help guide our updates.We hope to welcome you back again soon!Warm regards,
2.0分
情侣出游
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The electrical in the room Buzzed like it had a short.
The fridge sounded like crickets, and there was a constant rapid tapping sound from the ceiling.
Staff was great, room was nice and clean.
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酒店回复: Thank you for your review and stay. Getting feedback from our guests is the best way to improve our property and service as a whole.I am sorry for the maintenance issues in your guestroom. I have shared your comments with our the department head so each item mentioned can be checked and fixed.
3.0分
情侣出游
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This little hotel would be a gem if it was located anywhere else. The fact that there are security guards on site and that there is a need for the doors to be locked at all times says it all.
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酒店回复: Dear Ileana,Thank you for taking the time to share your feedback. We understand your concerns regarding the surrounding area. While the current socioeconomic challenges are beyond our immediate control, we do our very best to maintain a safe and comfortable environment within our property.Sincerely,
4.0分
家庭亲子
Staff is very frienly . Property was nice . We stayed for 1 night beforenour flight.
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酒店回复: Dear Anna,Thank you for taking the time to share your feedback! We're glad to hear you found our staff friendly and enjoyed your stay at the property. It was a pleasure having you with us, even for just one night before your flight.We hope to welcome you back again in the future for a longer stay!Safe travels,
4.0分
其他
Good place to stay for the price ….breakfast was good and staff were friendly. Close to many restaurants and amenities.
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酒店回复: Dear Ray,We very much appreciate your comments regarding your stay at the Quality Inn & Suites Saskatoon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3.0分
情侣出游
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Good for a budget hotel if you only need a place to sleep, but not in the best part of town. Worried about my vehicle getting broken into all night. Hotel itself met expectations!
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酒店回复: Dear Brett,Thank you for your review and stay. Getting feedback from our guests is the best way to improve our property and service as a whole. We want to provide unique moments to all our guests; therefore our team strives to do their very best.We hope to welcome you again on your next visit to Saskatoon.
3.0分
商务出差
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Staff did everything they could to make the stay nice but the overcrowding made for constant noise and garbage in the hallways and other common areas. This area of town is at risk due to the ever presence of homelessness and obvious drug use just outside of the property.
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酒店回复: Dear Laura,Thank you for taking the time to share your feedback. We truly appreciate your kind words about our staff - they work hard to ensure every guest feels welcome and supported.I would like to clarify that we were never overcrowded. Our property is currently at full capacity, but still following the guest occupancy limits for each room type. We acknowledge that a fully sold out hotel may have more noise and garbage than what would be expected, but as hoteliers we also know this is a possibility when accommodating large groups of displaced families for a long period of time.We understand your concerns regarding the surrounding area. While the current socioeconomic challenges are beyond our immediate control, we do our very best to maintain a safe and comfortable environment within our property and we work closely with local authorities and organizations, if needed.Thank you again for your review. We hope to see you again.
设施有点旧，整体保养还可以，暖风机有点吵，房间够大，不能开窗，洗手间还是干净的，周边有几家吃的，总体过得去。
好的，不再有
No hot water, was told it would be fixed in a couple hours and was not. Couldn't take a shower in the morning before check out and the front desk staff were rude when I addressed it at checkout! Terrible customer service all around.
Bathrooms are quite lovely with granite and tile. Room was very clean and comfortable. Furniture was slightly worn maybe a bit dated but not too bad overall.
The electrical in the room Buzzed like it had a short.
The fridge sounded like crickets, and there was a constant rapid tapping sound from the ceiling.
Staff was great, room was nice and clean.
This little hotel would be a gem if it was located anywhere else. The fact that there are security guards on site and that there is a need for the doors to be locked at all times says it all.
Staff is very frienly . Property was nice . We stayed for 1 night beforenour flight.
Good place to stay for the price ….breakfast was good and staff were friendly. Close to many restaurants and amenities.
Good for a budget hotel if you only need a place to sleep, but not in the best part of town. Worried about my vehicle getting broken into all night. Hotel itself met expectations!
Staff did everything they could to make the stay nice but the overcrowding made for constant noise and garbage in the hallways and other common areas. This area of town is at risk due to the ever presence of homelessness and obvious drug use just outside of the property.