Room was comfortable and quiet, front staff were friendly, and continental breakfast was very nice.
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酒店回复: Dear Brian,Thank you for the perfect rating and kind feedback! We're so glad to hear you enjoyed a comfortable and quiet stay, and that our front desk team and breakfast made a great impression. Your support means a lot to us, and we look forward to welcoming you again soon.
5.0分
情侣出游
The lady at the counter Gurpreet was very nice, professional and courteous
Rooms were clean and nice. Beds were very comfortable
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酒店回复: Dear Doreen,Thank you so much for the perfect rating and your kind words! We’re thrilled to hear that you had a comfortable stay and that our rooms and beds met your expectations. A special thank you for recognizing Gurpreet—we’re proud to have her on our team, and your feedback means a lot to all of us.We truly appreciate your support and look forward to welcoming you back again soon!
4.0分
其他
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They require a $250 security deposit on all rooms. This means a room that I was expecting to pay $160 ended up costing about $420. The security deposit will apparently be credited back to me in five or 10 business days. This seems a little excessive.
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酒店回复: Thank you for sharing your feedback. We understand how the security deposit can feel unexpected, and we apologize for any inconvenience it caused. The $250 deposit is a standard pre-authorization that’s fully refundable and returned within 5–10 business days, depending on your bank’s processing time. It’s in place to cover any incidental charges during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience next time.
4.0分
商务出差
Nice big clean rooms. Smallest toilets I have ever seen. Not the place to save a few bucks on.
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酒店回复: Dear Todd,Thank you for your feedback and for the great rating! We're glad to hear you enjoyed the spacious and clean rooms. We appreciate your candid comment regarding the bathroom fixtures guest input like yours helps us identify areas for improvement.We hope to welcome you back again soon for an even better experience.
1.0分
商务出差
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The room was not clean and was had a significant number of beetles in it. I brought it to the staff attention and requested that the room be deep cleaned. When I returned the towels had been changed and that was it. Nothing had been wiped down; the bed wasn't made, the floors not cleaned, and the coffee etc. had not been restocked. There were also sticks in the window jams indicating security issues.
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酒店回复: Dear Aleta,Thank you for your feedback, and please accept my sincere apologies for the experience you had during your stay. What you described falls far below the standards we set for cleanliness, guest care, and room maintenance, and I’m truly sorry we did not deliver the quality service you deserved.I’m especially concerned that your request for a deep clean was not properly addressed, and that visible issues like beetles and security concerns around the windows were not resolved. This is unacceptable, and I will be personally reviewing your stay with both our housekeeping and maintenance teams to ensure corrective action is taken immediately.Your comments are extremely valuable in helping us improve, and I appreciate you bringing these issues to our attention. If you would be open to discussing this further, I would welcome the opportunity to speak with you directly and work toward making this right.
2.0分
其他
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The room was dirty stains on the carpet bugs there was mould growing on the wall in the bathroom and by the outdoor door, there was mould growing on the wall there too
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酒店回复: Dear Joanne,Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of your room. Please accept my sincere apologies, as this is certainly not the level of cleanliness or experience we aim to provide.I take concerns like yours very seriously. I will be personally following up with our housekeeping and maintenance teams to investigate and address the issues you’ve mentioned, including the carpet, presence of bugs, and any signs of mold. Your comfort and safety are incredibly important to us, and your comments will help us take corrective action immediately.If you’re open to discussing this further, I’d greatly appreciate the opportunity to make things right. Please feel free to reach out to me directly at the hotel.
5.0分
家庭亲子
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The staff stood out as very friendly and accommodating. Everything was very clean and organized. The slide was closed which was a bummer but pool was still open. Breakfast was great
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酒店回复: Dear Sara,Thank you for your wonderful review! We’re so glad to hear that our team made a great impression and that you enjoyed the cleanliness, organization, and breakfast during your stay. We understand your disappointment about the slide being closed, and we truly appreciate your understanding. We hope to welcome you and your family back again soon for an even better experience!
4.0分
商务出差
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The bedding could have been chosen a little better. As I always check beds I noted t he mattress protectors were just flipped and very dirty. It was late when we checked in therefore contacting the front was not an option as we just wanted to shower and get some rest before we had a busy day of travel the next day.
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酒店回复: Dear Nicole,Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of the bedding and mattress protectors you encountered during your stay. This does not reflect the high cleanliness standards we strive to maintain, and I completely understand how disappointing this must have been after a long day of travel.Your comments have been shared with our housekeeping leadership team so this issue can be immediately addressed and prevented in the future. We truly value your input, as it helps us improve our guest experience. I hope we will have the opportunity to welcome you back and provide you with the comfortable and well-prepared stay you deserve.
房间宽敞舒适，但浴室有点小。酒店整体很干净，早餐也很美味。不过，塑料制品的使用有点过度了（每个一次性杯子都套着塑料袋！）。
干净整洁
Room was comfortable and quiet, front staff were friendly, and continental breakfast was very nice.
The lady at the counter Gurpreet was very nice, professional and courteous
Rooms were clean and nice. Beds were very comfortable
They require a $250 security deposit on all rooms. This means a room that I was expecting to pay $160 ended up costing about $420. The security deposit will apparently be credited back to me in five or 10 business days. This seems a little excessive.
Nice big clean rooms. Smallest toilets I have ever seen. Not the place to save a few bucks on.
The room was not clean and was had a significant number of beetles in it. I brought it to the staff attention and requested that the room be deep cleaned. When I returned the towels had been changed and that was it. Nothing had been wiped down; the bed wasn't made, the floors not cleaned, and the coffee etc. had not been restocked. There were also sticks in the window jams indicating security issues.
The room was dirty stains on the carpet bugs there was mould growing on the wall in the bathroom and by the outdoor door, there was mould growing on the wall there too
The staff stood out as very friendly and accommodating. Everything was very clean and organized. The slide was closed which was a bummer but pool was still open. Breakfast was great
The bedding could have been chosen a little better. As I always check beds I noted t he mattress protectors were just flipped and very dirty. It was late when we checked in therefore contacting the front was not an option as we just wanted to shower and get some rest before we had a busy day of travel the next day.