酒店回复: Dear KarinI hope this message finds you well. I wanted to take this opportunity to express my gratitude for taking the time to review our hotel. Your feedback is highly valuable to us as we continuously strive to improve our services.I would like to begin by offering our sincerest apologies for any inconvenience you may have experienced during your recent stay with us. Guest satisfaction is our top priority, and it is concerning to hear that we fell short of meeting your expectations.Upon receiving your feedback, I immediately addressed the matter with our Maintenance Manager to investigate and resolve the issue you encountered. Rest assured, we are committed to ensuring that all our guests have a comfortable and pleasant stay with us.We genuinely appreciate your feedback and the opportunity to improve our services. Your satisfaction is important to us, and we hope to have the chance to provide you with a better experience in the future.Thank you once again for bringing this to our attention. If you have any further comments or concerns, please do not hesitate to reach out to me directly.Warm regards,
2.0分
商务出差
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The young lady at the desk at check-in was awesome as well as the staff at breakfast but the floor we were put on smelled of burning plastic, it was actually nauseating. I understand there are renovations taking place but if they are affecting the quality of air or of the actual comfort of guests than maybe noone should be placed on the affected floors, i also witnessed multiple other guests complaining of the same issue to staff in the lobby. Upon checkout in the morning we were informed of an outstanding fee of roughly $40 when i asked what it was for, the girl at the desk was uninterested or unwilling to take the time to look into it or in explaining it to me and dismissing it as fee for parking or something she said! When i said i was told extra parking was roughly $20, she told me it was probably taxes or something that werent charged previously? As i work hard for the money i earn, i am not in the habit of throwing it away. So when i said to her, well i dont plan on paying for something that you cant tell me what it was for, she ignorantly told me she was printing out the bill which didn't show what it was for just that it wasnt paid? I ended up just just paying the amount she said was owing, but would never stay at this hotel again and have already warned co-workers to look for a different place to stay as our work involves alot of travel between Alberta and Ontario we will not be giving our business to this Ramada location again
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酒店回复: Thank you for taking the time to share your detailed feedback. I sincerely apologize for the issues you experienced during your stay. I’m glad to hear that our front desk and breakfast staff made a positive impression, but I am very concerned about the other aspects of your experience.The smell of burning plastic on your floor is unacceptable, and I completely understand how unpleasant and concerning this would be. Renovations are underway, but guest comfort and safety should never be compromised. I will be reviewing this matter immediately with our operations and housekeeping teams to ensure affected areas are properly ventilated and guests are not placed in areas that impact their stay.Regarding the confusion over the outstanding fee at checkout, I sincerely apologize for the lack of clarity and professionalism you experienced. This is not reflective of the service standards we strive for, and I will be addressing this with our front desk team to ensure all staff take the time to clearly explain charges and resolve concerns respectfully.Your feedback is extremely important, and I am genuinely sorry that we fell short during your visit. I hope you might reconsider us in the future, as we are committed to learning from situations like this and improving the guest experience.Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
5.0分
商务出差
Gina at the check in desk was very helpful in ensuring I had a room away from the elevators.
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酒店回复: Thank you for taking the time to complete such a kind review of our Ramada Plaza Downtown Regina. It makes our heart warm that you made mention of our most valuable assets which is our amazing staff that love to make you the guest smile😊We look forward in seeing you soon.Terry GroffGeneral ManagerRamada Plaza Downtown Regina
5.0分
商务出差
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I was pleasantly surprised to have been upgraded to the Victoria Manor, a king sized one bedroom suite!! The room was clean, spacious, and comfortable with a great view of the city! Morning sunrise views were lovely!! The staff at the Ramada were very accommodating, friendly, and knowledgeable.
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酒店回复: Thank you for sharing your wonderful feedback! We’re thrilled to hear that you enjoyed your upgrade to the Victoria Manor suite and that the room was clean, spacious, and comfortable. It’s great to know you enjoyed the city views and sunrise as well.We’re also delighted that our staff made a positive impression with their friendliness and knowledge. Your kind words mean a lot to our team, and we truly appreciate you choosing the Ramada Plaza Downtown Regina.We look forward to welcoming you back for another memorable stay!Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
3.0分
其他
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Expensive parking. Breakfast not included. Poor ventilation. Dusty surfaces. Room magnetic keys stopped working multiple times. Washroom door difficult to close.
Overall, it is not worth the price.
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酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the challenges you encountered during your stay, including the parking costs, breakfast arrangements, ventilation issues, dusty surfaces, key card malfunctions, and the washroom door. This is not the level of comfort or service we strive to provide, and I appreciate you bringing these concerns to our attention.Our engineering, housekeeping, and front desk teams have been made aware of your feedback so that immediate corrective measures can be taken. Your comments are invaluable as we continually work to improve our guest experience.We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the high standards we aim to deliver.Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
2.0分
情侣出游
The bar across the street too loud do not book elderly people on this side of the hotel as the base sound was way to loud
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that the noise from the bar across the street impacted your stay. We understand how disruptive this can be, especially for guests who prefer a quieter environment.For future stays, our team is happy to assist with room placement to help minimize noise exposure. Your comments will also help us in planning room assignments for guests with specific preferences.We appreciate you taking the time to provide this feedback and hope to have the opportunity to welcome you back to the Ramada Plaza Downtown Regina under more comfortable circumstances.Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
4.0分
家庭亲子
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We stayed here to attend the Rider game. The pool area was a very nice surprise. The walk is a little long bus there are bus stops we could have taken. Our rooms bathroom door was VERY tight and therefore difficult to close. Very clean and pleasant stay.
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酒店回复: I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for the review you left for our hotel. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our guests.It was truly our pleasure to have you stay with us, and we are delighted to hear that you enjoyed your time at our hotel. We make every effort to ensure that each guest feels welcomed, comfortable, and well taken care of, and knowing that we succeeded in this with you brings us great joy.Your kind words motivate us to continue to uphold the high standards of service and hospitality that we are known for. We are constantly looking for ways to improve and enhance the experiences of our guests, and your feedback helps us to do just that.Once again, thank you very much for taking the time to share your thoughts with us. We truly appreciate it. Should you ever find yourself in the area again, we would be honored to welcome you back to our hotel.Warm regards,
2.0分
其他
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Would not stay again
Room wasn’t very clean. Other peoples garbage under the bed, toilet and shower weren’t clean, bathroom sink was clogged, bedding was dirty. Pool was good except it was smelly like it needed some treatment. Hot tub jets didn’t work. Location was seedy and a lot of rif raff around
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酒店回复: I would like to express my heartfelt gratitude for taking the time to provide a review of our hotel. Your feedback is highly valuable to us as it helps us understand how we can improve our services to better meet the needs and expectations of our guests.I am truly sorry to hear about the experience you had during your stay with us. Please accept my sincere apologies for any inconvenience or dissatisfaction you may have experienced. I want you to know that we take your comments very seriously, and we are committed to addressing the issues you have raised.In order to better understand the situation and make the necessary improvements, we will be sending our team of professionals to investigate the matter thoroughly. Your feedback is crucial to us, and we are dedicated to ensuring that such incidents do not occur in the future.Once again, I apologize for any shortcomings you may have encountered during your stay. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the future, providing you with a much-improved experience that exceeds your expectations.Thank you once again for sharing your feedback with us. Should you have any further comments or concerns, please do not hesitate to reach out to me directly.Warm regards,
3.0分
情侣出游
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way to expensive for what it is, dont like how u have to pay for parking..... should be included. got breakfast vouchers... shouldnt that be free? too many people and no pool. very dissatisfied
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酒店回复: I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for taking the time to review our hotel following your recent stay. Your feedback is invaluable to us as we continuously strive to provide exceptional service and exceed the expectations of our guests.I was disappointed to learn that your experience with us did not meet your expectations, and I would like to extend my apologies for any shortcomings you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement, and I would be grateful if you could provide us with more details on where we fell short so that we can address these issues promptly.Guest satisfaction is our top priority, and we are committed to ensuring that each guest has a comfortable and enjoyable stay with us. Your feedback is taken seriously, and rest assured that we will do everything in our power to rectify any issues and make sure that your next stay with us is nothing short of perfect.I truly appreciate your honesty and willingness to share your feedback with us. It is through feedback from guests like yourself that we can continue to enhance the quality of our services and provide an exceptional experience for all our guests.
按摩浴缸的喷头坏了，但总的来说住得还不错。
房间里的浴室非常小，水槽生锈了，坏了。泳池脏得令人作呕，浑浊不堪，房间里到处都是头发，还有卫生巾……按摩浴缸底部满是污垢和棉绒。他们不提供早餐，而且停车还要收费。真是糟糕的体验，真可惜，因为我竟然要付两间房的钱！
The young lady at the desk at check-in was awesome as well as the staff at breakfast but the floor we were put on smelled of burning plastic, it was actually nauseating. I understand there are renovations taking place but if they are affecting the quality of air or of the actual comfort of guests than maybe noone should be placed on the affected floors, i also witnessed multiple other guests complaining of the same issue to staff in the lobby. Upon checkout in the morning we were informed of an outstanding fee of roughly $40 when i asked what it was for, the girl at the desk was uninterested or unwilling to take the time to look into it or in explaining it to me and dismissing it as fee for parking or something she said! When i said i was told extra parking was roughly $20, she told me it was probably taxes or something that werent charged previously? As i work hard for the money i earn, i am not in the habit of throwing it away. So when i said to her, well i dont plan on paying for something that you cant tell me what it was for, she ignorantly told me she was printing out the bill which didn't show what it was for just that it wasnt paid? I ended up just just paying the amount she said was owing, but would never stay at this hotel again and have already warned co-workers to look for a different place to stay as our work involves alot of travel between Alberta and Ontario we will not be giving our business to this Ramada location again
Gina at the check in desk was very helpful in ensuring I had a room away from the elevators.
I was pleasantly surprised to have been upgraded to the Victoria Manor, a king sized one bedroom suite!! The room was clean, spacious, and comfortable with a great view of the city! Morning sunrise views were lovely!! The staff at the Ramada were very accommodating, friendly, and knowledgeable.
Expensive parking. Breakfast not included. Poor ventilation. Dusty surfaces. Room magnetic keys stopped working multiple times. Washroom door difficult to close.
Overall, it is not worth the price.
The bar across the street too loud do not book elderly people on this side of the hotel as the base sound was way to loud
We stayed here to attend the Rider game. The pool area was a very nice surprise. The walk is a little long bus there are bus stops we could have taken. Our rooms bathroom door was VERY tight and therefore difficult to close. Very clean and pleasant stay.
Would not stay again
Room wasn’t very clean. Other peoples garbage under the bed, toilet and shower weren’t clean, bathroom sink was clogged, bedding was dirty. Pool was good except it was smelly like it needed some treatment. Hot tub jets didn’t work. Location was seedy and a lot of rif raff around
way to expensive for what it is, dont like how u have to pay for parking..... should be included. got breakfast vouchers... shouldnt that be free? too many people and no pool. very dissatisfied