酒店回复: Dear KarinI hope this message finds you well. I wanted to take this opportunity to express my gratitude for taking the time to review our hotel. Your feedback is highly valuable to us as we continuously strive to improve our services.I would like to begin by offering our sincerest apologies for any inconvenience you may have experienced during your recent stay with us. Guest satisfaction is our top priority, and it is concerning to hear that we fell short of meeting your expectations.Upon receiving your feedback, I immediately addressed the matter with our Maintenance Manager to investigate and resolve the issue you encountered. Rest assured, we are committed to ensuring that all our guests have a comfortable and pleasant stay with us.We genuinely appreciate your feedback and the opportunity to improve our services. Your satisfaction is important to us, and we hope to have the chance to provide you with a better experience in the future.Thank you once again for bringing this to our attention. If you have any further comments or concerns, please do not hesitate to reach out to me directly.Warm regards,
3.0分
其他
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Expensive parking. Breakfast not included. Poor ventilation. Dusty surfaces. Room magnetic keys stopped working multiple times. Washroom door difficult to close.
Overall, it is not worth the price.
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酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the challenges you encountered during your stay, including the parking costs, breakfast arrangements, ventilation issues, dusty surfaces, key card malfunctions, and the washroom door. This is not the level of comfort or service we strive to provide, and I appreciate you bringing these concerns to our attention.Our engineering, housekeeping, and front desk teams have been made aware of your feedback so that immediate corrective measures can be taken. Your comments are invaluable as we continually work to improve our guest experience.We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the high standards we aim to deliver.Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
2.0分
情侣出游
The bar across the street too loud do not book elderly people on this side of the hotel as the base sound was way to loud
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that the noise from the bar across the street impacted your stay. We understand how disruptive this can be, especially for guests who prefer a quieter environment.For future stays, our team is happy to assist with room placement to help minimize noise exposure. Your comments will also help us in planning room assignments for guests with specific preferences.We appreciate you taking the time to provide this feedback and hope to have the opportunity to welcome you back to the Ramada Plaza Downtown Regina under more comfortable circumstances.Warm regards,Terry GroffGeneral ManagerRamada Plaza Downtown Regina
4.0分
家庭亲子
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We stayed here to attend the Rider game. The pool area was a very nice surprise. The walk is a little long bus there are bus stops we could have taken. Our rooms bathroom door was VERY tight and therefore difficult to close. Very clean and pleasant stay.
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酒店回复: I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for the review you left for our hotel. Your feedback is incredibly valuable to us as we strive to provide the best possible experience for all our guests.It was truly our pleasure to have you stay with us, and we are delighted to hear that you enjoyed your time at our hotel. We make every effort to ensure that each guest feels welcomed, comfortable, and well taken care of, and knowing that we succeeded in this with you brings us great joy.Your kind words motivate us to continue to uphold the high standards of service and hospitality that we are known for. We are constantly looking for ways to improve and enhance the experiences of our guests, and your feedback helps us to do just that.Once again, thank you very much for taking the time to share your thoughts with us. We truly appreciate it. Should you ever find yourself in the area again, we would be honored to welcome you back to our hotel.Warm regards,
2.0分
其他
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Would not stay again
Room wasn’t very clean. Other peoples garbage under the bed, toilet and shower weren’t clean, bathroom sink was clogged, bedding was dirty. Pool was good except it was smelly like it needed some treatment. Hot tub jets didn’t work. Location was seedy and a lot of rif raff around
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酒店回复: I would like to express my heartfelt gratitude for taking the time to provide a review of our hotel. Your feedback is highly valuable to us as it helps us understand how we can improve our services to better meet the needs and expectations of our guests.I am truly sorry to hear about the experience you had during your stay with us. Please accept my sincere apologies for any inconvenience or dissatisfaction you may have experienced. I want you to know that we take your comments very seriously, and we are committed to addressing the issues you have raised.In order to better understand the situation and make the necessary improvements, we will be sending our team of professionals to investigate the matter thoroughly. Your feedback is crucial to us, and we are dedicated to ensuring that such incidents do not occur in the future.Once again, I apologize for any shortcomings you may have encountered during your stay. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the future, providing you with a much-improved experience that exceeds your expectations.Thank you once again for sharing your feedback with us. Should you have any further comments or concerns, please do not hesitate to reach out to me directly.Warm regards,
3.0分
情侣出游
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way to expensive for what it is, dont like how u have to pay for parking..... should be included. got breakfast vouchers... shouldnt that be free? too many people and no pool. very dissatisfied
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酒店回复: I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for taking the time to review our hotel following your recent stay. Your feedback is invaluable to us as we continuously strive to provide exceptional service and exceed the expectations of our guests.I was disappointed to learn that your experience with us did not meet your expectations, and I would like to extend my apologies for any shortcomings you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement, and I would be grateful if you could provide us with more details on where we fell short so that we can address these issues promptly.Guest satisfaction is our top priority, and we are committed to ensuring that each guest has a comfortable and enjoyable stay with us. Your feedback is taken seriously, and rest assured that we will do everything in our power to rectify any issues and make sure that your next stay with us is nothing short of perfect.I truly appreciate your honesty and willingness to share your feedback with us. It is through feedback from guests like yourself that we can continue to enhance the quality of our services and provide an exceptional experience for all our guests.
4.0分
家庭亲子
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4 staff at the front desk and only 1 was helped me all the while she was helping her co-workers standing next to her help another person. Like why have 4 staff in the front when only 1 would help? Plus the a/c in the room we got did not work. It was hot and humid in there.
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酒店回复: I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for taking the time to review our hotel following your recent stay. Your feedback is invaluable to us as we continuously strive to provide exceptional service and exceed the expectations of our guests.I was disappointed to learn that your experience with us did not meet your expectations, and I would like to extend my apologies for any shortcomings you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement, and I would be grateful if you could provide us with more details on where we fell short so that we can address these issues promptly.At [Hotel Name], guest satisfaction is our top priority, and we are committed to ensuring that each guest has a comfortable and enjoyable stay with us. Your feedback is taken seriously, and rest assured that we will do everything in our power to rectify any issues and make sure that your next stay with us is nothing short of perfect.I truly appreciate your honesty and willingness to share your feedback with us. It is through feedback from guests like yourself that we can continue to enhance the quality of our services and provide an exceptional experience for all our guests.Once again, thank you for your review, and please do not hesitate to reach out to me directly if you have any further feedback or if there is anything we can do to make your next stay with us more enjoyable.We look forward to welcoming you back to [Hotel Name] in the near future and hope to have the opportunity to restore your faith in our services.Warm regards,
3.0分
其他
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Was not able to sleep at night due to multiple guests, opening it and closing doors and using the elevator, which was next to our room I think some control needs to happen after 11 o’clock till morning to ensure quality of sleep for guests
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酒店回复: I hope this message finds you well. I wanted to take this opportunity to express my gratitude for taking the time to review our hotel. Your feedback is highly valuable to us as we continuously strive to improve our services.I would like to begin by offering our sincerest apologies for any inconvenience you may have experienced during your recent stay with us. Guest satisfaction is our top priority, and it is concerning to hear that we fell short of meeting your expectations.Upon receiving your feedback, we are committed to ensuring that all our guests have a comfortable and pleasant stay with us.We genuinely appreciate your feedback and the opportunity to improve our services. Your satisfaction is important to us, and we hope to have the chance to provide you with a better experience in the future.Thank you once again for bringing this to our attention. If you have any further comments or concerns, please do not hesitate to reach out to me directly.Warm regards,
1.0分
商务出差
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Only booked this for the pool and it wasn’t available. Also people were trying to break in to another room at 5:30am and I called the front desk to report and they did nothing then I called 30 min later again and they just acted annoyed by me. My girlfriend was horrified.
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酒店回复: I hope this message finds you well. I wanted to personally address some feedback we received regarding your recent stay at our hotel. It has come to our attention that there were some issues that occurred during your time with us.According to the feedback provided, it was noted that you experienced inconvenience due to the closure of certain amenities despite having paid for them. FuPlease accept our sincerest apologies for any dissatisfaction or inconvenience these issues may have caused you. Rest assured that we take all feedback seriously and are committed to addressing and resolving these matters promptly to ensure that they do not recur in the future.We value your patronage and would like to make amends for the shortcomings you experienced during your stay. Thank you for bringing this matters to our attention. We appreciate the opportunity to improve our services based on your feedback and look forward to the possibility of welcoming you back for a more positive experience in the future.Warm regards,
按摩浴缸的喷头坏了，但总的来说住得还不错。
房间里的浴室非常小，水槽生锈了，坏了。泳池脏得令人作呕，浑浊不堪，房间里到处都是头发，还有卫生巾……按摩浴缸底部满是污垢和棉绒。他们不提供早餐，而且停车还要收费。真是糟糕的体验，真可惜，因为我竟然要付两间房的钱！
Expensive parking. Breakfast not included. Poor ventilation. Dusty surfaces. Room magnetic keys stopped working multiple times. Washroom door difficult to close.
Overall, it is not worth the price.
The bar across the street too loud do not book elderly people on this side of the hotel as the base sound was way to loud
We stayed here to attend the Rider game. The pool area was a very nice surprise. The walk is a little long bus there are bus stops we could have taken. Our rooms bathroom door was VERY tight and therefore difficult to close. Very clean and pleasant stay.
Would not stay again
Room wasn’t very clean. Other peoples garbage under the bed, toilet and shower weren’t clean, bathroom sink was clogged, bedding was dirty. Pool was good except it was smelly like it needed some treatment. Hot tub jets didn’t work. Location was seedy and a lot of rif raff around
way to expensive for what it is, dont like how u have to pay for parking..... should be included. got breakfast vouchers... shouldnt that be free? too many people and no pool. very dissatisfied
4 staff at the front desk and only 1 was helped me all the while she was helping her co-workers standing next to her help another person. Like why have 4 staff in the front when only 1 would help? Plus the a/c in the room we got did not work. It was hot and humid in there.
Was not able to sleep at night due to multiple guests, opening it and closing doors and using the elevator, which was next to our room I think some control needs to happen after 11 o’clock till morning to ensure quality of sleep for guests
Only booked this for the pool and it wasn’t available. Also people were trying to break in to another room at 5:30am and I called the front desk to report and they did nothing then I called 30 min later again and they just acted annoyed by me. My girlfriend was horrified.