酒店回复: Thank you so much for sharing your experience with us! We’re delighted to hear that you enjoyed the quiet, easy, and hassle-free stay, as well as our complimentary breakfast and evening drinks and snacks. It’s great to know the layout of our suites added extra comfort and convenience for you.

酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay. The hot tub not being at the proper temperature and the unacceptable oversight with the fold-out bed are both situations that fall far below our standards, and I sincerely apologize. I also regret that you encountered rudeness at the front desk—this is not the level of service we expect from our team.I’m glad to hear that you found our staff generally friendly and enjoyed breakfast, but we clearly missed the mark in several areas, and we appreciate you bringing them to our attention. We will be addressing these concerns immediately to ensure they do not happen again.If you’d be willing, please reach out to us directly so we can make this right for you. We’d appreciate the opportunity to restore your confidence in us.

酒店回复: Good Morning This is standard operating procedure to ensure that our team has time with family and friends as we operate 24 hours a day 7 days a week all year including all holidays. The letter (Attached) stated the purpose and reasoning as well offered options for service. This procedure was due to holidays and had nothing to do with low staffing. Please see the below exact letter placed in every room:Holiday Guest Room RequestsDear Valued Guest,As we welcome you to our hotel for the holiday season, we would like to share an important update regarding our services during this time.To allow more of our team members the opportunity to spend the holidays with their families, we will be offering limited in-room services throughout the holiday period. While daily housekeeping and certain non-essential services may be adjusted, our staff remains fully committed to ensuring your stay is comfortable and enjoyable.If you need additional towels, amenities, or any other assistance, please contact the Front Desk. A Holiday Bag will be delivered to your room with the requested items, and we will ensure your needs are promptly taken care of. If you do not require service, please place the “Do Not Disturb” sign on your door.We would also like to invite you to join us for our Thanksgiving Day Buffet, held right here on property. This special holiday meal is open to all guests as well as the general public, and tickets may be purchased directly at the Front Desk.Thank you for your understanding and for choosing to spend the holidays with us. We wish you a warm, safe, and memorable holiday season.Sincerely,

酒店回复: Thank you for sharing your feedback and for highlighting our nice rooms, comfortable beds, and friendly front desk team — we truly appreciate it.I’m very sorry to hear about the issue with the shower temperature. That’s certainly not the experience we want for our guests, and we will have our maintenance team look into it immediately to prevent it from happening again.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother, more enjoyable stay.

酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay, loved the building and amenities, and found everything spacious and comfortable. It means a lot to us to know you had an excellent experience.We can’t wait to welcome you back again on your next visit!

酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room was not ready upon arrival and for the delay you experienced. We understand how important a smooth check-in process is after traveling. We appreciate your patience and understanding as we try to work diligently to ensure our rooms are cleaned and prepped properly for each guest's arrival. We hope to provide you with a seamless experience during your next visit

酒店回复: Good Morning This is standard operating procedure to ensure that our team has time with family and friends as we operate 24 hours a day 7 days a week all year including all holidays. The letter (Attached) stated the purpose and reasoning as well offered options for service. This procedure was due to holidays and had nothing to do with low staffing. Please see the below exact letter placed in every room:Holiday Guest Room RequestsDear Valued Guest,As we welcome you to our hotel for the holiday season, we would like to share an important update regarding our services during this time.To allow more of our team members the opportunity to spend the holidays with their families, we will be offering limited in-room services throughout the holiday period. While daily housekeeping and certain non-essential services may be adjusted, our staff remains fully committed to ensuring your stay is comfortable and enjoyable.If you need additional towels, amenities, or any other assistance, please contact the Front Desk. A Holiday Bag will be delivered to your room with the requested items, and we will ensure your needs are promptly taken care of. If you do not require service, please place the “Do Not Disturb” sign on your door.We would also like to invite you to join us for our Thanksgiving Day Buffet, held right here on property. This special holiday meal is open to all guests as well as the general public, and tickets may be purchased directly at the Front Desk.Thank you for your understanding and for choosing to spend the holidays with us. We wish you a warm, safe, and memorable holiday season.Sincerely,