酒店回复: Thank you for staying with us and for taking the time to leave a rating. We're sorry to hear that your experience didn’t fully meet your expectations.If you have any specific feedback to share, we’d greatly appreciate it — it helps us improve and provide a better experience for all our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, particularly with the condition of the bed and the toilet in Room 507. This is far from the standard of comfort and service we aim to provide, and we completely understand your frustration.I apologize about your maintenance requests were not addressed promptly but unfortunately, we don't have a maintenance person on the weekends A room transfer was offer and you declined it. Your comments have been shared with our maintenance and front desk teams for immediate action.Please know that we are taking this seriously. Room 507 has been taken out of service while we inspect and resolve the reported issues. We truly value your feedback as it helps us improve, and we’re very sorry we fell short during your stay.

酒店回复: Thank you for staying with us and for taking the time to leave a rating. We're sorry to hear that your experience didn’t fully meet your expectations.If you have any specific feedback to share, we’d greatly appreciate it — it helps us improve and provide a better experience for all our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay was disrupted by noise from the room above, especially to the extent you described. While some level of airport noise can be expected due to our location, the level of interior noise you experienced is not acceptable and certainly not what we want any guest to go through.We understand how important a good night's sleep is, and we're very sorry we didn't provide that for you. Your feedback has been shared with our team, and we are exploring ways to reduce noise transfer.If your travels bring you back to the area, we’d love the chance to better accommodate you, ideally in a top-floor room where possible. Please feel free to reach out to us directly before your next visit so we can do our best to ensure a more peaceful stay.

酒店回复: Thank you for staying with us and for taking the time to leave a rating. We're sorry to hear that your experience didn’t fully meet your expectations.If you have any specific feedback to share, we’d greatly appreciate it — it helps us improve and provide a better experience for all our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

酒店回复: Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay with us began on a disappointing note, especially after what sounds like a long and tiring journey with your children.This is not the kind of experience we want for any of our guests, and we sincerely apologize for any inconvenience you encountered upon arrival. Your comfort and satisfaction are very important to us, and we would appreciate the opportunity to learn more about what went wrong so we can address the issues directly.

酒店回复: Thank you so much for your great rating! We're glad you enjoyed your stay and appreciate you taking the time to leave a review. We’d love to welcome you back anytime!

酒店回复: Thank you for staying with us and for taking the time to leave a rating. We're sorry to hear that your experience didn’t fully meet your expectations.If you have any specific feedback to share, we’d greatly appreciate it — it helps us improve and provide a better experience for all our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.