The property was clean and safe. We had rented the king size room with the hot tub. The main door bolt did not close. The hairdryer did not work. We had to keep asking for extra towels and pillows and unfortunately, when I booked, they did not inform us, the pool was closed.
展开
酒店回复: Dear Brenda,Thank you for taking the time to share your experience. We’re glad to hear you found our property clean and safe, but we’re truly sorry for the inconveniences you encountered during your stay.We apologize for the issues with the door bolt and hairdryer, and for the delay in getting you extra towels and pillows. This is not the level of service we aim to provide, and I’ve already shared your feedback with our team to ensure these items are addressed promptly.We also understand the disappointment of the pool closure. While we do our best to inform guests of any temporary amenities being unavailable, this was posted on the ******* site.We hope you’ll consider giving us another opportunity to provide you with a smoother and more enjoyable stay.Sincerely,Karen SochaGeneral Manager
3.0分
商务出差
展开
Fitness areas
I really think that hotels need to up their attention to fitness rooms. It’s like they just buy a bunch of used, outdated equipment to check a box. As a person who incorporates fitness in my daily life, it’s disappointing to see the effort put forth on this.
展开
酒店回复: Thank you for taking the time to share your feedback — we really appreciate your honesty. As a 57-room hotel, our fitness room is designed to meet standard expectations, with a few essential machines, free weights, and space for stretching or yoga. While it may not rival a full-size gym, we do aim to offer a clean, functional space to support guests who want to stay active.That said, we completely understand that fitness is a serious part of many travelers’ routines, and we're always open to suggestions on how we can improve within our space. Your comments have been shared with our team, and we’ll keep them in mind as we continue looking for ways to enhance the guest experience.Thanks again for staying with us — we hope to welcome you back soon.
3.0分
其他
展开
Was a ok stay unfortunately the pool was down for renovations which was not told about upon booking apparently in fine print. If a discount was offered would have made it a better stay. 250 a night and no pool not worth it.
展开
酒店回复: Thank you for your feedback. We’re sorry to hear the pool renovations affected your stay. The closure notice is listed on the booking site you used, though we understand it can sometimes be overlooked. Unfortunately, as the reservation was made through a third-party site, we’re not able to adjust the rate on our end. We do hope you’ll consider staying with us again so we can provide a better experience once all amenities are fully available.
3.0分
家庭亲子
Great that it's right next to McDonalds. Bedroom light was more of a strobe light and unfortunately the pool was closed for renovations. Otherwise not bad.
展开
酒店回复: Thank you for your feedback and for staying with us! We’re glad you appreciated the convenient location (late-night McNuggets for the win, right?). Sorry to hear about the flickering light — not exactly the vibe we’re going for — and we understand the disappointment with the pool being closed. Renovations can be a pain, but we’re working hard to make things even better for future stays. We hope you’ll give us another shot next time you’re in town!
5.0分
其他
It was easy to find. and close to food and gas for travelling
展开
酒店回复: Hi Diann,Wow — a perfect 10 across the board! We truly appreciate your kind words and support. Knowing you had such a great experience means a lot to our entire team. We can’t wait to welcome you back for another flawless stay.Sincerely,AimeeFront desk team
4.0分
家庭亲子
展开
The hotel was great. I guess the complaint I would have was iur room was booked in the middle of a teenage sport team. They were loud, doors left open and beeping constantly, nicely asked them and front desk but nothing was done.
展开
酒店回复: Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the hotel overall, but we sincerely apologize for the noise disturbance during your stay. We understand how important a peaceful and comfortable environment is, and we regret that we were unable to resolve this issue to your satisfaction.Your feedback is important to us, and we will review our procedures to ensure we handle similar situations more effectively in the future. We truly appreciate your patience and hope to welcome you back for a much-improved stay.
1.0分
家庭亲子
展开
The staff was kind and helpful, but there weren’t enough of them, and better training and maintenance are needed. The lone front desk attendant seemed overwhelmed, handling multiple tasks at once. The room was also untidy, with crumbs and hair in the bedding and only three pillows for a room meant for four. Additionally, the hot tub wasn’t working, and the breakfast—both in terms of quality and freshness—was disappointing. Overall, it felt like the hotel was poorly managed.
展开
酒店回复: Thank you for your detailed feedback. We're glad to hear that our staff was kind and helpful, but we sincerely apologize for the issues you experienced with staffing, room cleanliness, amenities, and breakfast quality. Your comments highlight areas where we need to improve, particularly in training, maintenance, and management. We’ll address these concerns with our team to ensure a better experience for future guests. We truly appreciate your input and hope to have the opportunity to provide you with a much-improved stay in the future.
3.0分
其他
展开
Place was clean and had all the amenities. However we decided to stay with our daughter because of the pool and waterslide.
Pool was ice cold, waterslide not functioning and dark and creepy as 8 out of the 10 lights in pool area are burnt out.
People were friendly and rooms were clean.
展开
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our place clean, and well-equipped, and that our team made a positive impression.However, we’re truly sorry to hear about your experience with the pool area. We understand how disappointing it must have been, especially since the pool and waterslide were key reasons for your stay. Please know we are actively addressing these issues—repairing the waterslide, fixing the lighting, and ensuring the pool temperature is more comfortable for our guests.We appreciate your honest feedback, as it helps us improve. We hope you’ll consider giving us another chance to provide the experience you were expecting.Warm regards,
4.0分
商务出差
展开
Nice spot, close to main street, and the box stores. A touch outdated here and there, continental breakfast was passable. Pool looked small but at least they have one. Right next to McDees. Pretty much a Super 8:) but clean, friendly and bright.:) comfy bed, clean bathroom. No desk but I just slid the table over, worked great.:)
展开
酒店回复: Dear Anilizzy, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Slave Lake AB. It is always a pleasure to receive positive feedback. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
4.0分
家庭亲子
Everything was fine
I enjoyed my stay
展开
酒店回复: Thank you so much for your kind words—we’re thrilled to hear you enjoyed your stay! We're always aiming for that 5/5 experience, so if there's anything we could’ve done to make it absolutely perfect, we’d love to hear your feedback. We hope to welcome you back again soon!
The property was clean and safe. We had rented the king size room with the hot tub. The main door bolt did not close. The hairdryer did not work. We had to keep asking for extra towels and pillows and unfortunately, when I booked, they did not inform us, the pool was closed.
Fitness areas
I really think that hotels need to up their attention to fitness rooms. It’s like they just buy a bunch of used, outdated equipment to check a box. As a person who incorporates fitness in my daily life, it’s disappointing to see the effort put forth on this.
Was a ok stay unfortunately the pool was down for renovations which was not told about upon booking apparently in fine print. If a discount was offered would have made it a better stay. 250 a night and no pool not worth it.
Great that it's right next to McDonalds. Bedroom light was more of a strobe light and unfortunately the pool was closed for renovations. Otherwise not bad.
It was easy to find. and close to food and gas for travelling
The hotel was great. I guess the complaint I would have was iur room was booked in the middle of a teenage sport team. They were loud, doors left open and beeping constantly, nicely asked them and front desk but nothing was done.
The staff was kind and helpful, but there weren’t enough of them, and better training and maintenance are needed. The lone front desk attendant seemed overwhelmed, handling multiple tasks at once. The room was also untidy, with crumbs and hair in the bedding and only three pillows for a room meant for four. Additionally, the hot tub wasn’t working, and the breakfast—both in terms of quality and freshness—was disappointing. Overall, it felt like the hotel was poorly managed.
Place was clean and had all the amenities. However we decided to stay with our daughter because of the pool and waterslide.
Pool was ice cold, waterslide not functioning and dark and creepy as 8 out of the 10 lights in pool area are burnt out.
People were friendly and rooms were clean.
Nice spot, close to main street, and the box stores. A touch outdated here and there, continental breakfast was passable. Pool looked small but at least they have one. Right next to McDees. Pretty much a Super 8:) but clean, friendly and bright.:) comfy bed, clean bathroom. No desk but I just slid the table over, worked great.:)
Everything was fine
I enjoyed my stay