酒店回复: Dear Lisa,Thank you for your review on your recent stay with us, we truly appreciate it. We're happy to hear your stay with us was awesome, and we hope to host you again in the future!Andrew RungeFront Office Manager
4.0分
其他
Room was clean and the bed was comfortable. The toilet paper dispenser needs attention. It does not hold the roll up.
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酒店回复: Thank you for staying with us! We're glad to hear you found your stay clean and comfortable. We appreciate your feedback as well, and truly appreciate your review.We hope to see you again!
3.0分
商务出差
Not many options for those with gluten and dairy intolerances. Always food available though and had cold and hot food.
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酒店回复: Thank you for your feedback, we truly appreciate it. We're sorry to hear that our breakfast options left you without too many choices.We hope for the opportunity to make it up to you in the future!
4.0分
其他
Room was very clean and well supplied. The complementary breakfast was very good with a selection of hot items.
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酒店回复: Thank you for staying with us, We're glad to hear your stay was comfortable and that you enjoyed our breakfast offerings. We hope to host you again!
5.0分
商务出差
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The staff I interacted with were very polite and helpful. They gave me the heads up that the elevator was out of service which other hotels would have not bothered doing. Room was clean.
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酒店回复: Hi Emma,Thank you so much for wonderful feedback, we really appreciate that and glad to know that, you had great experience with our staff and thank you so much for your understanding regarding our elevator.Your feedback is very important to us and it will be our pleasure to see you next time.Regards,Anila MalikGeneral Manager
5.0分
其他
Right beside a Costco and Save On Foods, Boston Pizza in the parking lot and 55" TVs you can cast to. Great little hotel.
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酒店回复: Dear scott,Thank you so much for wonderful feedback. We really appreciate that and it will be our pleasure to see you next time.Regards,Anila MalikGeneral Manager
5.0分
家庭亲子
Breakfast menu had a wide variety. Something for everyone.
Rooms were very clean for both days of our stay.
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酒店回复: Dear Virginia,Thank you so much for amazing feedback, we really appreciate that and it is great to know that you had great stay with us and loved the breakfast. Your feedback is very important to us and it will be our pleasure to see you next time.Regards,Anila MalikGeneral ManagerRamada by Wyndham Sherwood Park
2.0分
情侣出游
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Staff was good upon check in but elevator was out of service so had to carry suitcases to 3rd floor. In the room there was garbage left from previous guest, dried toothpaste in the sink and stains on the comforter. Very disappointed. Breakfast was odd, hot plates of bacon sausage and tater tots, no eggs.
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酒店回复: Dear Meagan,Thank you very much for staying with us and for sharing your feedback. We truly appreciate your comments and are sincerely sorry to learn that your recent stay did not meet your expectations.Please accept my deepest apologies for the inconvenience you experienced. We usually receive excellent feedback regarding our cleanliness standards, and I am truly sorry that we fell short in this area during your visit.Your comments have been shared with our housekeeping team to ensure that such lapses do not occur in the future. We value your feedback, as it helps us improve and provide a better experience for all our guests.We hope to have the opportunity to welcome you back and restore your confidence in us.Warm regards,Anila MalikGeneral Manager
3.0分
其他
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The property is quiet however it needs an upgrade and the elevator was not working and looked like it had been under repair for sometime. The room was ok for cleanliness however it did need a good cleaning as it is an older hotel and needs an upgrade . Breakfast was soggy at 730 am
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酒店回复: Dear Tammy,Thank you for taking the time to share your feedback with us. We truly appreciate your comments and are glad to know you found our property quiet and peaceful.Please accept our sincere apologies for the inconveniences you experienced during your stay. We regret that the elevator was out of service and understand how frustrating that must have been. We are working very diligently to get it fixed as soon as possible but we make sure that all the arrivals are aware of this issue prior to check in. We also appreciate your feedback regarding the cleanliness and the overall condition of the room. As you noted, our property is one of the older hotels in the area, and we are actively exploring upgrade plans to enhance our guests’ comfort. In addition, your comments about breakfast have been shared with our food and beverage team to ensure improvements in quality and freshness.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Warm Regards,Anila MalikGeneral Manager
房间宽敞，只有一张特大号床，非常舒服。浴室风扇有点吵。欧陆式早餐还过得去。总的来说，我还是会推荐入住的。
无通讯
Room was clean and the bed was comfortable. The toilet paper dispenser needs attention. It does not hold the roll up.
Not many options for those with gluten and dairy intolerances. Always food available though and had cold and hot food.
Room was very clean and well supplied. The complementary breakfast was very good with a selection of hot items.
The staff I interacted with were very polite and helpful. They gave me the heads up that the elevator was out of service which other hotels would have not bothered doing. Room was clean.
Right beside a Costco and Save On Foods, Boston Pizza in the parking lot and 55" TVs you can cast to. Great little hotel.
Breakfast menu had a wide variety. Something for everyone.
Rooms were very clean for both days of our stay.
Staff was good upon check in but elevator was out of service so had to carry suitcases to 3rd floor. In the room there was garbage left from previous guest, dried toothpaste in the sink and stains on the comforter. Very disappointed. Breakfast was odd, hot plates of bacon sausage and tater tots, no eggs.
The property is quiet however it needs an upgrade and the elevator was not working and looked like it had been under repair for sometime. The room was ok for cleanliness however it did need a good cleaning as it is an older hotel and needs an upgrade . Breakfast was soggy at 730 am