Outstanding experience from check in to check out.
Large very clean room, quiet , air conditioning appreciated during this heat wave. Breakfast options were varied and delicious. Front desk staff was friendly , polite, welcoming and helpful.
I would 100% stay here again.
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酒店回复: Hi there, Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay. Look forward to host you back again soon, Thanks!
4.0分
家庭亲子
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Our stay was very pleasant, and the staff were extremely courteous. During our two-day stay, we felt well taken care of. On the day of checkout, which was very early in the morning around 5 a.m., a gentleman at the front desk went above and beyond by offering us coffee and preparing some breakfast for my children. I regret not asking his name, but his thoughtful gesture truly reflected excellent hospitality. Please extend my gratitude to him, and keep up the great work.”
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酒店回复: Hi Shibu, Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay. Look forward to host you back again soon, Thanks!
5.0分
家庭亲子
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Lady at front counter was friendly and amazing. We needed a bag for ice to wrap my ankle and she did hesitate getting them. Very professional. I will stay here again
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酒店回复: Hi there, Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay. Look forward to host you back again soon, Thanks!
1.0分
其他
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This property would have gotten five stars from me in every department. Until….. I received a phone call after we checked out stating that I was going to be charged $50 for a stain they could not get out of the sheets. My daughter had a nosebleed in the night and it left a spot about the size of a quarter. Unbelievable.
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酒店回复: Hi Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Sherwood Park. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5.0分
其他
We arrived early. Staff went out of their way to accommodate us. Room is very comfortable. Nice hotel
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酒店回复: Hi there, Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay. Look forward to host you back again soon, Thanks!
5.0分
情侣出游
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Clean, quiet, very affordable room. Well worth what we paid. Breakfast was simple but had everything you cools want. The fresh pancake maker was neat, and made delicious pancakes! No complaints
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酒店回复: Hi Heidi,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay. Look forward to host you back again soon, Thanks!
3.0分
家庭亲子
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Beds not well made upon check-in - they looked slept in! Holder for soap and lotion was broken and there is no safe to keep valuables. But the staff are great, breakfast is good and there are food eating places nearby.
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酒店回复: Hi Gisele,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Sherwood Park. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
服务和住宿都很好
前台工作人员非常好。入住和退房都很快。早餐也很棒。
非常好的酒店，强烈推荐。
Outstanding experience from check in to check out.
Large very clean room, quiet , air conditioning appreciated during this heat wave. Breakfast options were varied and delicious. Front desk staff was friendly , polite, welcoming and helpful.
I would 100% stay here again.
Our stay was very pleasant, and the staff were extremely courteous. During our two-day stay, we felt well taken care of. On the day of checkout, which was very early in the morning around 5 a.m., a gentleman at the front desk went above and beyond by offering us coffee and preparing some breakfast for my children. I regret not asking his name, but his thoughtful gesture truly reflected excellent hospitality. Please extend my gratitude to him, and keep up the great work.”
Lady at front counter was friendly and amazing. We needed a bag for ice to wrap my ankle and she did hesitate getting them. Very professional. I will stay here again
This property would have gotten five stars from me in every department. Until….. I received a phone call after we checked out stating that I was going to be charged $50 for a stain they could not get out of the sheets. My daughter had a nosebleed in the night and it left a spot about the size of a quarter. Unbelievable.
We arrived early. Staff went out of their way to accommodate us. Room is very comfortable. Nice hotel
Clean, quiet, very affordable room. Well worth what we paid. Breakfast was simple but had everything you cools want. The fresh pancake maker was neat, and made delicious pancakes! No complaints
Beds not well made upon check-in - they looked slept in! Holder for soap and lotion was broken and there is no safe to keep valuables. But the staff are great, breakfast is good and there are food eating places nearby.