Service at hotel was a disaster. I asked for additional towels and Kleenex. I called housekeeping and got no answer and I called the front desk twice and never got my Kleenex. I got one towel. The hallways were dirty and the elevator right near my room was filthy. I’m a Hilton honors member and my treatment was a disaster.
1.0分
家庭亲子
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We checked into our first Hilton hotel (DoubleTree) and immediately checked right back out. The room was absolutely filthy—like, hasn’t-seen-a-vacuum-since-1965 filthy. It reeked of mothballs, looked like it hadn’t been updated since 1962, and to top it off, there was a decaying bug corpse on top of the microwave. As if that wasn’t enough, we were told we could only have two towels—for three people. Are we supposed to take turns drying off? Or just drip dry? Apparently, they’re too short-staffed to clean rooms or wash towels, but somehow still had the audacity to offer a “discount” instead of an apology. After showing the front desk the bug that was trying to bunk with us, we should’ve been comped entirely. Hard pass on DoubleTree.
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酒店回复: Dear chelseyw338, I truly appreciate you sharing your experience with us. Clean and welcoming rooms are essential for a pleasant stay, and I'm genuinely sorry to hear that our housekeeping did not meet those expectations during your visit. This is certainly not the norm for us, and I understand how disappointing this must have been for you. Your feedback is invaluable, and we will use it to ensure we maintain the high standards we strive for. I hope you’ll consider visiting us again in the future; I’m confident we can provide you with the experience you deserve. Sincerely, Bryan Keenan General Manager
挺好的，酒店服务不错，而且酒店里面布局看起来很舒适，房间也挺不错的很安静。
地理位置还 环境干净舒适 酒店设施很好 住的很满意 下次还会再选择
卫生：干净
环境：绿化很好
环境：生日都很舒适干净 绿化好
服务：前台很好 很喜欢 下次再来
我来这里旅游，感觉很棒。
该酒店前台工作人员比较混乱，原预订的早餐到现场被告知没有交钱，不得不找携程再次联系。居住体验不好。但是房间比较安静。屋内设施比较老旧。PA酒店设施貌似都是这样。
酒店设施一般，沙发床很不舒服
房间不错，环境舒适
住得很满意。设施很好。入住时房间有盏灯不亮，但很快就换好了。
房间有点小，但是很干静
Service at hotel was a disaster. I asked for additional towels and Kleenex. I called housekeeping and got no answer and I called the front desk twice and never got my Kleenex. I got one towel. The hallways were dirty and the elevator right near my room was filthy. I’m a Hilton honors member and my treatment was a disaster.
We checked into our first Hilton hotel (DoubleTree) and immediately checked right back out. The room was absolutely filthy—like, hasn’t-seen-a-vacuum-since-1965 filthy. It reeked of mothballs, looked like it hadn’t been updated since 1962, and to top it off, there was a decaying bug corpse on top of the microwave. As if that wasn’t enough, we were told we could only have two towels—for three people. Are we supposed to take turns drying off? Or just drip dry? Apparently, they’re too short-staffed to clean rooms or wash towels, but somehow still had the audacity to offer a “discount” instead of an apology. After showing the front desk the bug that was trying to bunk with us, we should’ve been comped entirely. Hard pass on DoubleTree.