OK but not as good as I expected. Only 1 small vending choice in the lobby, barely cool refrigerator, poor lighting, sticky bathroom floor upon arrival, room cleaned and replenished only every other day, super thin small bath towels.
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酒店回复: We’re truly sorry to hear about the disappointing experience you had during your stay. The issues you described — limited vending options, inadequate refrigerator cooling, poor lighting, cleanliness concerns, infrequent room servicing, and the quality of our towels — fall far short of the standards we aim to provide. Please know that your feedback is being shared with our team so we can address these concerns immediately. We appreciate you bringing them to our attention and regret that your visit was not as comfortable as it should have been.
4.0分
其他
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Nice hotel in a convenient location
The breakfast was good especially the mini waffles! The only issue was our room was not ready so I had to get dressed for a wedding in the lobby bathroom. Kinda annoying. There was a housekeeper shortage.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed our convenient location and the breakfast—especially the mini waffles! We sincerely apologize that your room wasn’t ready upon arrival and that you had to get ready in the lobby bathroom. We understand how frustrating that must have been, especially before a wedding. Unfortunately, we were experiencing a temporary housekeeping shortage, but we’re working hard to ensure this doesn’t happen again. We appreciate your understanding and hope to welcome you back for a smoother experience next time.
3.0分
其他
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The parking lot had several items that needed to be cleaned up. Also we had to ask 3 times for clean towels. There was an altercation on our floor in the middle of the night. I had to call the front desk due to a very loud argument next to us the following morning.
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酒店回复: Thank you for sharing your feedback with us. I’m very sorry to hear about your experience with the parking lot cleanliness, the delay in receiving towels, and the noise disturbances during your stay. This is certainly not the level of service and comfort we strive to provide.Please know that we are addressing these concerns with our housekeeping and security teams to ensure better responsiveness and a more peaceful environment for our guests. We truly appreciate you bringing these matters to our attention, and we hope you’ll give us another opportunity to provide you with a much-improved stay in the future.
1.0分
其他
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There was a large noisy group of families here for a tournament. Although I booked weeks in advance they stuck us on the first room off the lobby. Not great for weary travelers and the hotel wouldn’t move us. We used to stay at this hotel when we used to regularly drive back and forth to FLA with the kids. We won’t be coming here again as retirees doing a similar drive.
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酒店回复: Thank you for sharing your feedback. I apologize for the noise near your room and our inability to change rooms. We do hope you would reconsider visiting us in the future.
2.0分
商务出差
Shower was not cleaned from guests before , toilet seat was up and dirty . Hallways needed cleaned.
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酒店回复: Dear Mr Matt,Thank you for taking the time to share your feedback. I sincerely apologize for the cleanliness issues you encountered in your room and hallways. This is certainly not the standard we uphold, and I completely understand how disappointing that must have been.Please know that I have addressed your comments with our housekeeping team to ensure immediate attention and improved inspection procedures moving forward. We truly value your feedback as it helps us make necessary improvements for our guests.We hope you will consider giving us another opportunity to provide you with the clean, comfortable stay you deserve.Regards,Jeet TiwariGeneral ManagerHampton Inn & Suites Murfreesboro
5.0分
其他
The staff, Pattie and Owa(?) Went above and beyond to acommodate us. I am so appreciative.
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酒店回复: Thank you so much for your kind words and for recognizing Pattie and Owa for their outstanding service. I’m delighted to hear they went above and beyond to make your stay enjoyable — I’ll be sure to share your appreciation with them.We’re grateful for your feedback and look forward to welcoming you back soon!Regards,Jeet TiwariGeneral ManagerHampton Inn & Suites Murfreesboro
4.0分
其他
Clean large room. Very comfortable bed. Would have given 5 stars except for the $75 pet fee which is absurd
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the spacious room and found the bed very comfortable. We understand your concerns regarding the pet fee — it's in place to cover the additional cleaning and maintenance required to ensure all guests (including those with allergies) have a pleasant stay. That said, we truly value your input and will take your comments into consideration as we review our policies. We hope to welcome you back soon!
5.0分
情侣出游
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We stayed at the hotel for 6 nights in September 2025. We found the hotel location excellent. Interstate was right there. The staff were some of the most friendliest I have encountered. The suite was very clean and big. Breakfast has good as well. My only issue was the lack of handicapped parking. We will definitely be staying again, when in the area.
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酒店回复: Thank you for staying with us and for sharing such a detailed review! We’re glad you enjoyed our convenient location, friendly staff, spacious suite, and breakfast. We also appreciate your feedback about the handicapped parking — we take all guest concerns seriously and will look into ways to improve accessibility. We look forward to welcoming you back next time you’re in the area!
5.0分
其他
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Warm environment
Clean rooms! Warm environment! Good location for shopping needs!
Omg! The breakfast is really a big success! The female cook/ preparer was really nice and sweet!!
Also, good amount of clean white towels available!!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled you enjoyed the clean rooms, warm atmosphere, and convenient location for shopping. We’ll be sure to pass along your kind words to our breakfast cook—she’ll be delighted to hear it! And we’re glad the towels and breakfast hit the mark. We look forward to welcoming you back soon!
5.0分
情侣出游
Very clean! Lots of space for groups. Staff were very courteous.
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酒店回复: Dear Guest,Thank you so much for taking the time to share your review with us. We’re delighted to hear that you found our hotel very clean, spacious, and welcoming for groups. It’s also great to know that our staff made a positive impression with their courteous service.Feedback like yours means a lot to our team, and I’ll be sure to share your kind words with them. We strive every day to create a comfortable and enjoyable experience for all our guests, and it’s wonderful to know we succeeded during your stay.We truly appreciate you choosing Hampton Inn & Suites Murfreesboro, and we look forward to welcoming you back again in the future.Warm regards,Jeet TiwariGeneral ManagerHampton Inn & Suites Murfreesboro
OK but not as good as I expected. Only 1 small vending choice in the lobby, barely cool refrigerator, poor lighting, sticky bathroom floor upon arrival, room cleaned and replenished only every other day, super thin small bath towels.
Nice hotel in a convenient location
The breakfast was good especially the mini waffles! The only issue was our room was not ready so I had to get dressed for a wedding in the lobby bathroom. Kinda annoying. There was a housekeeper shortage.
The parking lot had several items that needed to be cleaned up. Also we had to ask 3 times for clean towels. There was an altercation on our floor in the middle of the night. I had to call the front desk due to a very loud argument next to us the following morning.
There was a large noisy group of families here for a tournament. Although I booked weeks in advance they stuck us on the first room off the lobby. Not great for weary travelers and the hotel wouldn’t move us. We used to stay at this hotel when we used to regularly drive back and forth to FLA with the kids. We won’t be coming here again as retirees doing a similar drive.
Shower was not cleaned from guests before , toilet seat was up and dirty . Hallways needed cleaned.
The staff, Pattie and Owa(?) Went above and beyond to acommodate us. I am so appreciative.
Clean large room. Very comfortable bed. Would have given 5 stars except for the $75 pet fee which is absurd
We stayed at the hotel for 6 nights in September 2025. We found the hotel location excellent. Interstate was right there. The staff were some of the most friendliest I have encountered. The suite was very clean and big. Breakfast has good as well. My only issue was the lack of handicapped parking. We will definitely be staying again, when in the area.
Warm environment
Clean rooms! Warm environment! Good location for shopping needs!
Omg! The breakfast is really a big success! The female cook/ preparer was really nice and sweet!!
Also, good amount of clean white towels available!!
Very clean! Lots of space for groups. Staff were very courteous.