The hotel itself was nice and comfortable. However, the noise throughout the night was ridiculous. We were on the first floor which was convenient. Because there is a gap at the bottom of the door, we could hear everything! Why not have the door seal all the way to help prevent hearing the normal hotel noise? We could hear the lobby tv all night. There is no reason to have it on at night. Or turn it down! The property is not convenient for dogs as there is virtually no grass area. The small area that had grass was covered in trash. I worried they would step on something and hurt themselves. Also, not the hotels fault but it’s right behind a cash store, a liquor store, and a bar. I didn’t feel safe walking my dogs at night as there seemed to be shady deals going on as random cars would pull up behind the buildings before leaving again a few minutes later. It was so strange! The staff here were so friendly and if it wasn’t for the poorly built door frame and us having no where safe to walk our dogs, we would stay again. Just wanted to pass this info on in case you are traveling with your dogs.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found our hotel comfortable and our team friendly — we’ll be sure to share your kind words with them. We’re truly sorry, however, that noise and the limited pet area affected your stay. Your comments about the door seal and the lobby TV volume are appreciated, and we’ll review these concerns with our maintenance and front desk teams to see how we can reduce noise disturbances for our first-floor guests.We also understand how important it is for our guests traveling with pets to have a clean and safe outdoor area. We’re actively working to improve the upkeep of our designated pet spaces and will ensure they’re better maintained moving forward.Thank you again for your honest feedback — it helps us improve the experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and restful stay in the future.
3.0分
商务出差
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Musty smell, and damp feeling in the room. AC was set at 65 and worked very well (too well). Definitely needs instructions on how to turn on the shower posted in the rooms.
5.0分
其他
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No good sleep!
My overnight stay was great except for the thin ceiling and being able to hear every step the people were doing all night long. And loudly. So the room was great but not a good sleep.
5.0分
其他
Great place
The staff was friendly. The room was very clean. I loved how dark the room is, you get a good nights sleep.
5.0分
其他
Clean and easy check in & out. Will come back EVERYTIME I’m in town.
5.0分
其他
Very nice hotel clean and very comfy beds will stay here again
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酒店回复: Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our hotel clean and the beds comfortable. It’s always a pleasure to know our guests plan to return — we look forward to welcoming you back soon!
5.0分
情侣出游
Will definitely stay again. Holiday Inn is our go to everywhere we go.
3.0分
其他
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Hotel was clean & staff was friendly but your elevators were broken. My stay was accommodated & staff secured a room on the first floor however the room was next to hotel exit & we heard the door open & close every time a person opened or shut the door I didn’t sleep well. Additionally the side exit door did not lock automatically so anyone could come inside without a key pass.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our hotel clean and our staff friendly—that means a lot to us.We sincerely apologize for the inconvenience caused by the elevator outage during your stay. While we were happy to accommodate you with a first-floor room, we regret that the proximity to the exit door impacted your rest. Your comfort is very important to us, and we're truly sorry for the disturbance.We also appreciate you bringing the issue with the side exit door to our attention. Please know that guest safety is a top priority, and we have already addressed this with our maintenance and security teams to ensure it is promptly resolved.We hope you’ll consider staying with us again in the future so we have the opportunity to provide you with a more restful and seamless experience.Warm regards,
4.0分
其他
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Communication from the staff was very good, let us know elevator was out early in the morning before arrival in case we needed to change hotels. Check in was quick.
Room was clean and had a good blackout shade.
Emergency exit on the side of the hotel facing highway would not fully secure. Someone had used it instead of the actual exit.
Air conditioner in room needs maintenance. The fan on high would not blow any harder than on low or auto. It cooled but took longer than it should. Was not uncomfortable eventually.
I reported both issues to the front desk 6/1.
Breakfast was good, the lady running it made some pancakes for my child, she was attentive to all that were there. She did a great job.
Overall staff was very good, hotel just like most needs a little extra work which seemed the staff would report.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that our team provided clear communication ahead of your arrival and that you had a smooth check-in experience. It's also wonderful to know you found your room clean and appreciated the blackout shade, and that you and your child enjoyed breakfast—our breakfast team will be especially happy to hear your kind words.We sincerely apologize for the issues you encountered with the emergency exit door and the air conditioner. Thank you for bringing these to our attention and for reporting them during your stay. Safety and comfort are top priorities for us, and your feedback helps us take the right steps to improve.We’re actively working with our maintenance team to address these concerns to ensure a better experience for all guests moving forward.We truly appreciate your recognition of our staff’s efforts and hope to welcome you back in the future for an even more enjoyable stay.Warm regards,
还行
The hotel itself was nice and comfortable. However, the noise throughout the night was ridiculous. We were on the first floor which was convenient. Because there is a gap at the bottom of the door, we could hear everything! Why not have the door seal all the way to help prevent hearing the normal hotel noise? We could hear the lobby tv all night. There is no reason to have it on at night. Or turn it down! The property is not convenient for dogs as there is virtually no grass area. The small area that had grass was covered in trash. I worried they would step on something and hurt themselves. Also, not the hotels fault but it’s right behind a cash store, a liquor store, and a bar. I didn’t feel safe walking my dogs at night as there seemed to be shady deals going on as random cars would pull up behind the buildings before leaving again a few minutes later. It was so strange! The staff here were so friendly and if it wasn’t for the poorly built door frame and us having no where safe to walk our dogs, we would stay again. Just wanted to pass this info on in case you are traveling with your dogs.
Musty smell, and damp feeling in the room. AC was set at 65 and worked very well (too well). Definitely needs instructions on how to turn on the shower posted in the rooms.
No good sleep!
My overnight stay was great except for the thin ceiling and being able to hear every step the people were doing all night long. And loudly. So the room was great but not a good sleep.
Great place
The staff was friendly. The room was very clean. I loved how dark the room is, you get a good nights sleep.
Clean and easy check in & out. Will come back EVERYTIME I’m in town.
Very nice hotel clean and very comfy beds will stay here again
Will definitely stay again. Holiday Inn is our go to everywhere we go.
Hotel was clean & staff was friendly but your elevators were broken. My stay was accommodated & staff secured a room on the first floor however the room was next to hotel exit & we heard the door open & close every time a person opened or shut the door I didn’t sleep well. Additionally the side exit door did not lock automatically so anyone could come inside without a key pass.
Communication from the staff was very good, let us know elevator was out early in the morning before arrival in case we needed to change hotels. Check in was quick.
Room was clean and had a good blackout shade.
Emergency exit on the side of the hotel facing highway would not fully secure. Someone had used it instead of the actual exit.
Air conditioner in room needs maintenance. The fan on high would not blow any harder than on low or auto. It cooled but took longer than it should. Was not uncomfortable eventually.
I reported both issues to the front desk 6/1.
Breakfast was good, the lady running it made some pancakes for my child, she was attentive to all that were there. She did a great job.
Overall staff was very good, hotel just like most needs a little extra work which seemed the staff would report.