酒店回复: Hi Philip! Unfortunately, our stack of king suite rooms experienced a leak that required emergency maintenance and drywall replacement putting all four of them out of order for the time being. I definitely apologize for the inconvenience experienced, in order to honor your reservation we moved you into one of our extended king rooms (larger than our standard king rooms with a sitting area). Our intention for anyone who was moved out of a king suite into an extended king was to refund the difference between the two rates, unfortunately, since your reservation was paid directly to ******* the prefund process is a bit more complicated. Please rest assured we have requested that ******* refund you 30.00 per day of your stay plus the affiliated taxes totaling 70.56. You should receive notice of that refund directly from *******, if there is anything additional we can assist you with please let us know!
酒店回复: Alena, we’re delighted you loved your experience at Courtyard Austin South. It's great to know that cleanliness, comfort, and space met your expectations, and that the early check-in and late check-out added to your pleasant stay. Our team members are thrilled to have made your visit enjoyable, and we look forward to welcoming you back!
5.0分
其他
原文
翻译提供方：Google
我们入住期间，大堂正在进行装修，所以噪音有点大，不过除此之外，这次体验还是不错的
5.0分
其他
原文
翻译提供方：Google
酒店很棒，来奥斯汀参加 ACL 活动，这里干净、安全。肯定会再次入住这里。
展开
酒店回复: Jose, we are thrilled you enjoyed your stay at Courtyard Austin South. It's wonderful to know you found the property clean and safe for your ACL visit. We're looking forward to welcoming you back in the future!
5.0分
家庭亲子
原文
翻译提供方：Google
一切都好
展开
酒店回复: Ricardo, gracias por hospedarse con nosotros en Courtyard Austin South. El equipo se complace en saber que tuvo una visita agradable y sin contratiempos. Esperamos darle la bienvenida pronto.
4.0分
商务出差
原文
翻译提供方：Google
一切都很好，除了客房服务忘记打扫房间，没有干净的床单或毛巾，没有打扫房间
展开
酒店回复: Thank you for the great rating, Jose!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Austin South. We'd like to share an even better experience with you soon.
酒店回复: We appreciate the feedback, Khris.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our services, furnishings, and pool didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.
挺好的，挺方便。
注意停车费和高价餐饮。
酒店不错，但不提供免费早餐。酒吧不错，提供一些食物，但价格昂贵。停车费每晚10美元。停车场是酒店门前的普通停车场，没有室内停车位，也没有代客泊车服务。我不得不冒雨去贴停车贴纸。这简直就是在不事先告知的情况下变相收费，太离谱了。同等档次的酒店根本不会收取这种费用。
我喜欢室内游泳池。前台工作人员非常友好。早餐服务员态度不好，排队时不理我。无家可归的人在酒店周围走动。设施干净。预订时没有告诉我，抵达时让我吃惊的是，我的银行账户被冻结了 200 美元以支付杂费，并要求 10 天后退还。房间家具需要更新。有 70 年代的木纹镶板。
我预订的房间与我实际入住的房间有矛盾。我本该订一间带阳台的单卧室套房，结果订的是普通房。房间的清洁度没什么问题。但是，我花了更多的钱订了一间没有入住的房间，而且被告知我不会得到任何形式的差价补偿。客户服务，尤其是那位上夜班的先生，简直让人无法接受。
您正在寻找的诚实评论
说实话，没什么可抱怨的。非常干净（这是我最关心的问题），床很舒服，房间很宽敞！他们也非常友善，让我在下午 1 点提前入住，并在一小时后退房！免费停车，入住时他们还为我们提供免费饮用水。玩得很开心，一定会再来的！
我们入住期间，大堂正在进行装修，所以噪音有点大，不过除此之外，这次体验还是不错的
酒店很棒，来奥斯汀参加 ACL 活动，这里干净、安全。肯定会再次入住这里。
一切都好
一切都很好，除了客房服务忘记打扫房间，没有干净的床单或毛巾，没有打扫房间
当我试图打电话订购时，餐厅并不热情。无线网络非常糟糕，最好根本不使用它。有两件家具的边缘又低又锋利，我的左腿撞在上面，造成了割伤。室内泳池的水太冷了，我妻子无法使用。