酒店回复: Thank you for your feedback! We’re glad to hear you found your stay very comfortable. We hope to welcome you back again soon!
3.0分
商务出差
原文
翻译提供方：Google
没有意见
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酒店回复: Thank You for staying with us and for the 3 Star Rating. We will have to do better.
4.0分
其他
原文
翻译提供方：Google
好的
5.0分
其他
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Our stay
Overall the stay was great. The hotel had a good smell. All staff encountered were friendly. However, the bathroom shower faucet was off the wall in our room, and there was a mold-looking substance around the tub. Breakfast was plentiful, but some of the items were overcooked.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you had an overall great stay and that you enjoyed our welcoming staff, pleasant atmosphere, and plentiful breakfast. We sincerely apologize for the maintenance and cleanliness concerns you experienced with the shower and tub, as well as the overcooked breakfast items. Your comments are very helpful, and we’ll be addressing these issues with our team to ensure they’re promptly resolved. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.
5.0分
家庭亲子
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Our room was nice. The location was convenient for us and very quiet at the hotel. They had a nice breakfast included in our package and they offered snacks in the lobby in the evening. The staff seemed friendly.
4.0分
家庭亲子
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The hotel itself was in an area that was not the best. On more than one occasion, there were people(clearly not guests) hanging around outside in the parking lot. The soda refrigerators were not working so I had to purchase hot sodas. The pancake machine was not working and the sausage links and "omelets" were very undercooked. My room was cool, but the hotel itself seemed as if there was no air conditioning. I did like my room, despite not being able to access movie channels.
2.0分
情侣出游
Unfriendly staff. Low water pressure. Air unit smelled bad. Not enough towels
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the disappointments you encountered with our staff service, water pressure, air unit, and towel availability. This is far from the standard we strive to provide, and we will be addressing these concerns with our team right away to ensure improvements are made. Your feedback is very important to us, and we truly appreciate you bringing these issues to our attention. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and welcoming stay.
5.0分
其他
Best Breakfast
Breakfast was the best we've had at HI, staff was very helpful and friendly.
3.0分
家庭亲子
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The staff were friendly and the rooms were spacious and clean. Continental breakfast was robust and good. My children and I were very disappointed to find the pool in a green, cloudy, and stagnant condition. Needless to say, we didnt get a chance to swim.
干净
非常舒适
没有意见
好的
Our stay
Overall the stay was great. The hotel had a good smell. All staff encountered were friendly. However, the bathroom shower faucet was off the wall in our room, and there was a mold-looking substance around the tub. Breakfast was plentiful, but some of the items were overcooked.
Our room was nice. The location was convenient for us and very quiet at the hotel. They had a nice breakfast included in our package and they offered snacks in the lobby in the evening. The staff seemed friendly.
The hotel itself was in an area that was not the best. On more than one occasion, there were people(clearly not guests) hanging around outside in the parking lot. The soda refrigerators were not working so I had to purchase hot sodas. The pancake machine was not working and the sausage links and "omelets" were very undercooked. My room was cool, but the hotel itself seemed as if there was no air conditioning. I did like my room, despite not being able to access movie channels.
Unfriendly staff. Low water pressure. Air unit smelled bad. Not enough towels
Best Breakfast
Breakfast was the best we've had at HI, staff was very helpful and friendly.
The staff were friendly and the rooms were spacious and clean. Continental breakfast was robust and good. My children and I were very disappointed to find the pool in a green, cloudy, and stagnant condition. Needless to say, we didnt get a chance to swim.