酒店回复: Thank you for your feedback! We’re glad to hear you found your stay very comfortable. We hope to welcome you back again soon!
3.0分
商务出差
原文
翻译提供方：Google
没有意见
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酒店回复: Thank You for staying with us and for the 3 Star Rating. We will have to do better.
4.0分
其他
原文
翻译提供方：Google
好的
2.0分
其他
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Keys stopped working and we got locked out of our room changed to a different room and same problem. Carts for luggage are horrible wheels don’t turn and they have to be pulled and pushed
3.0分
其他
The AC was great, but the water pressure was almost nonexistent. The restroom in the lobby was disgusting
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酒店回复: Thank you for sharing your feedback. We're glad to hear the AC worked well during your stay, but we’re very sorry to learn about the water pressure and the condition of the lobby restroom. That’s not the standard we aim to maintain, and your comments have been shared with our maintenance and housekeeping teams to address immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide a better experience.
5.0分
商务出差
Room was very clean. Bed was extremely comfortable and the AC worked great. Breakfast was better than it most other hotels.
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the cleanliness of your room, a comfortable night’s rest, and a cool stay with the AC. It’s also wonderful to know that our breakfast stood out compared to other hotels. We look forward to welcoming you back for another great experience!
4.0分
家庭亲子
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did not receive fresh towels Saturday or Sunday. The exhaust fan in the bathroom did not work. The water pressure at the sink was poor. The staff was very friendly though.
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酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced with the towels, bathroom fan, and water pressure during your stay. This is not the level of comfort we aim to provide, and we will be addressing these concerns promptly with our team to ensure improvements are made. We are, however, delighted to hear that our staff made a positive impression and provided you with friendly service. We appreciate your comments and hope to have the chance to welcome you back for a much smoother experience.
5.0分
其他
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Our stay
Overall the stay was great. The hotel had a good smell. All staff encountered were friendly. However, the bathroom shower faucet was off the wall in our room, and there was a mold-looking substance around the tub. Breakfast was plentiful, but some of the items were overcooked.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you had an overall great stay and that you enjoyed our welcoming staff, pleasant atmosphere, and plentiful breakfast. We sincerely apologize for the maintenance and cleanliness concerns you experienced with the shower and tub, as well as the overcooked breakfast items. Your comments are very helpful, and we’ll be addressing these issues with our team to ensure they’re promptly resolved. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit.
5.0分
家庭亲子
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Our room was nice. The location was convenient for us and very quiet at the hotel. They had a nice breakfast included in our package and they offered snacks in the lobby in the evening. The staff seemed friendly.
干净
非常舒适
没有意见
好的
Keys stopped working and we got locked out of our room changed to a different room and same problem. Carts for luggage are horrible wheels don’t turn and they have to be pulled and pushed
The AC was great, but the water pressure was almost nonexistent. The restroom in the lobby was disgusting
Room was very clean. Bed was extremely comfortable and the AC worked great. Breakfast was better than it most other hotels.
did not receive fresh towels Saturday or Sunday. The exhaust fan in the bathroom did not work. The water pressure at the sink was poor. The staff was very friendly though.
Our stay
Overall the stay was great. The hotel had a good smell. All staff encountered were friendly. However, the bathroom shower faucet was off the wall in our room, and there was a mold-looking substance around the tub. Breakfast was plentiful, but some of the items were overcooked.
Our room was nice. The location was convenient for us and very quiet at the hotel. They had a nice breakfast included in our package and they offered snacks in the lobby in the evening. The staff seemed friendly.