酒店回复: Thank you for taking the time to share your experience.
5.0分
商务出差
原文
翻译提供方：Google
友好的工作人员，随时为您服务。
房间很干净
我推荐
酒店回复: Thank you for sharing your experience with us.
4.0分
情侣出游
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New computer system at check-in, so took a minute. Ice Machine not working on 2nd floor. Could not find ice on 1st floor. Did not ask, due to front desk being busy.
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酒店回复: Hello Brad,Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments about ice machine have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
2.0分
其他
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A/C not working
Our air conditioner was broken - we had to end up turning it off in order to sleep any at all. Avoid 206. They were fully booked so no changing rooms. When we checked out we were told the manager would give us a call - we never received a call.
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酒店回复: Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
1.0分
其他
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DONT BOOK HERE!!
Probably the worst stay I interaction with a hotel. The two employees Rachel and Tatiana I believe is her name were great Rachel was as helpful as she could be but the hotel stated my room had been cancelled and that they called my phone and sent an email. I not once received a call from the hotel and the surrounding hotels were booked so I order to stay I had to $140 more than what I was quoted not to mention the extra money I lost in having to cancel the reserved Ubers. I arrived to check in at 3:30pm, I got an email stating my room was cancelled at 4:26 pm… make that make sense. Rachel was told by her morning coworkers and manager that the morning had attempted to call me and run my card. There is no record of a call but confirmed they had my right number and also no charge ever made to my banking card. I was told my price would get matched and corrected before I checked out. To top it off I didn’t get the room I booked either. I go to check out this morning and Diane tells me that the night staff is lying they can charge what they want and cancel when they want as well that it is not their problem and there’s nothing she will do. These people are thieves, I have reported to the BBB for bait and switch tactics. Watch your cards and better off just book somewhere else. Nothing but a head ache and two good employees can’t help this place.
3.0分
其他
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On arrival for our two-night stay, we were advised that the elevator was non-operational but that the elevator company was working on it. Our room was on the third floor and our only option was to take the stairs two flights up, carrying our own luggage. Our room was directly across from the elevator landing and had a sign on it that looked like it had been there awhile. No room comparable to our reserved room was available on any other floor. When we left on Sunday after the 2 day stay, still no operational elevator nor any offer of reduction in billing. Not a very pleasant stay for two seniors.
5.0分
其他
Everything was great expect the elevator was not working they whole stay.. everyday was told it’ll be fixed but then nothing.
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酒店回复: Hello Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments about elevator have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
价格过高，维护和服务不足
抵达房间后，我们立即发现了几个问题。沙发床的床单很脏，房间里闷热难受。我们打电话给前台，前台工作人员过来处理了这个问题，并设法打开了空调。然而，尽管他们努力了，房间整晚仍然闷热难耐。
第二天早上，我再次报告了这个问题。虽然第二天晚上温度略有改善，但房间仍然太热，我们无法进一步调节。总的来说，房间的温度控制严重影响了我们入住期间的舒适度。
此外，他们早上更换了毛巾，只留下了三条，而房间里有四条。
考虑到我们支付的高昂价格，我们似乎应该选择另一家一切正常、更加注重细节、客户服务更好的酒店。这次体验没有达到预期，尤其是考虑到它的价格。
有些区域清洁得更好，但还算足够。
工作人员非常友好。延迟入住和延迟退房都很方便。房间浴室地板和小厨房周围可以再干净一些。
通过*******预订的房间。到达酒店后，他们说我必须存档我的银行卡，因为他们无法从第三方（*******）网站查看我的银行卡信息。我给了他们我的银行卡，他们又收取了一笔押金和另一笔全额房费，这些钱已经通过*******支付了。我询问了工作人员，她说她不确定如何使用这个系统，因为她是新来的。她让我第二天早上去前台。我照做了，但那位工作人员也没能帮我。他们告诉我经理来的时候会给我打电话。我们已经入住四周了，我打了7次电话，我仍然在试图从这些******那里获得退款。千万不要预订这家酒店。
我们房间的墙上有一幅很大的、很粗俗的画，部分被油漆覆盖了，但已经渗色了。由于煤气泄漏，没有热水，但他们在收取我们额外费用之前没有人通知我们。
有史以来最糟糕的住宿体验！！小心！
酒店又老又破。卧室里的热水浴缸坏了。我不明白为什么要在卧室里放热水浴缸。需要彻底翻新。
友好的工作人员，随时为您服务。
房间很干净
我推荐
New computer system at check-in, so took a minute. Ice Machine not working on 2nd floor. Could not find ice on 1st floor. Did not ask, due to front desk being busy.
A/C not working
Our air conditioner was broken - we had to end up turning it off in order to sleep any at all. Avoid 206. They were fully booked so no changing rooms. When we checked out we were told the manager would give us a call - we never received a call.
DONT BOOK HERE!!
Probably the worst stay I interaction with a hotel. The two employees Rachel and Tatiana I believe is her name were great Rachel was as helpful as she could be but the hotel stated my room had been cancelled and that they called my phone and sent an email. I not once received a call from the hotel and the surrounding hotels were booked so I order to stay I had to $140 more than what I was quoted not to mention the extra money I lost in having to cancel the reserved Ubers. I arrived to check in at 3:30pm, I got an email stating my room was cancelled at 4:26 pm… make that make sense. Rachel was told by her morning coworkers and manager that the morning had attempted to call me and run my card. There is no record of a call but confirmed they had my right number and also no charge ever made to my banking card. I was told my price would get matched and corrected before I checked out. To top it off I didn’t get the room I booked either. I go to check out this morning and Diane tells me that the night staff is lying they can charge what they want and cancel when they want as well that it is not their problem and there’s nothing she will do. These people are thieves, I have reported to the BBB for bait and switch tactics. Watch your cards and better off just book somewhere else. Nothing but a head ache and two good employees can’t help this place.
On arrival for our two-night stay, we were advised that the elevator was non-operational but that the elevator company was working on it. Our room was on the third floor and our only option was to take the stairs two flights up, carrying our own luggage. Our room was directly across from the elevator landing and had a sign on it that looked like it had been there awhile. No room comparable to our reserved room was available on any other floor. When we left on Sunday after the 2 day stay, still no operational elevator nor any offer of reduction in billing. Not a very pleasant stay for two seniors.
Everything was great expect the elevator was not working they whole stay.. everyday was told it’ll be fixed but then nothing.