酒店回复: Thank you for sharing your experience with us.
4.0分
家庭亲子
The room was very clean and the front desk service was really good. There is opportunity to improve breakfast menu/items.
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酒店回复: Thank you for your continued loyalty, it truly means the world to us. We’re honored to be your hotel of choice and can’t wait to welcome you back again!
1.0分
其他
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I’m 80, and my wife and I were tired after a long day driving and visiting the Bush museum. We checked in and immediately noted the bedroom lamp missing, decided ok. When I went for a shower, the shower head was broken. The night clerk was not friendly or courteous. It was totally wrong to rent such a room to customers. We changed rooms, repacking and it was late
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酒店回复: Hello Peter,Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
1.0分
其他
I was given a 1 bed and sofa bed but I specifically paid for a two bed, I will now delete Hotels app and warn family and friends too
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酒店回复: Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
4.0分
情侣出游
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New computer system at check-in, so took a minute. Ice Machine not working on 2nd floor. Could not find ice on 1st floor. Did not ask, due to front desk being busy.
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酒店回复: Hello Brad,Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments about ice machine have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
2.0分
其他
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A/C not working
Our air conditioner was broken - we had to end up turning it off in order to sleep any at all. Avoid 206. They were fully booked so no changing rooms. When we checked out we were told the manager would give us a call - we never received a call.
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酒店回复: Thank you for taking the time to share your feedback. I'm very sorry to hear that your recent stay with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced.We take all guest concerns seriously and use them as an opportunity to improve. Your comments have been shared with the appropriate team so that we can address the issue and prevent a similar situation in the future.We truly value your business and hope you'll consider giving us another opportunity to provide you with the experience you deserve.
价格过高，维护和服务不足
抵达房间后，我们立即发现了几个问题。沙发床的床单很脏，房间里闷热难受。我们打电话给前台，前台工作人员过来处理了这个问题，并设法打开了空调。然而，尽管他们努力了，房间整晚仍然闷热难耐。
第二天早上，我再次报告了这个问题。虽然第二天晚上温度略有改善，但房间仍然太热，我们无法进一步调节。总的来说，房间的温度控制严重影响了我们入住期间的舒适度。
此外，他们早上更换了毛巾，只留下了三条，而房间里有四条。
考虑到我们支付的高昂价格，我们似乎应该选择另一家一切正常、更加注重细节、客户服务更好的酒店。这次体验没有达到预期，尤其是考虑到它的价格。
有些区域清洁得更好，但还算足够。
工作人员非常友好。延迟入住和延迟退房都很方便。房间浴室地板和小厨房周围可以再干净一些。
通过*******预订的房间。到达酒店后，他们说我必须存档我的银行卡，因为他们无法从第三方（*******）网站查看我的银行卡信息。我给了他们我的银行卡，他们又收取了一笔押金和另一笔全额房费，这些钱已经通过*******支付了。我询问了工作人员，她说她不确定如何使用这个系统，因为她是新来的。她让我第二天早上去前台。我照做了，但那位工作人员也没能帮我。他们告诉我经理来的时候会给我打电话。我们已经入住四周了，我打了7次电话，我仍然在试图从这些******那里获得退款。千万不要预订这家酒店。
我们房间的墙上有一幅很大的、很粗俗的画，部分被油漆覆盖了，但已经渗色了。由于煤气泄漏，没有热水，但他们在收取我们额外费用之前没有人通知我们。
有史以来最糟糕的住宿体验！！小心！
酒店又老又破。卧室里的热水浴缸坏了。我不明白为什么要在卧室里放热水浴缸。需要彻底翻新。
友好的工作人员，随时为您服务。
房间很干净
我推荐
The room was very clean and the front desk service was really good. There is opportunity to improve breakfast menu/items.
I’m 80, and my wife and I were tired after a long day driving and visiting the Bush museum. We checked in and immediately noted the bedroom lamp missing, decided ok. When I went for a shower, the shower head was broken. The night clerk was not friendly or courteous. It was totally wrong to rent such a room to customers. We changed rooms, repacking and it was late
I was given a 1 bed and sofa bed but I specifically paid for a two bed, I will now delete Hotels app and warn family and friends too
New computer system at check-in, so took a minute. Ice Machine not working on 2nd floor. Could not find ice on 1st floor. Did not ask, due to front desk being busy.
A/C not working
Our air conditioner was broken - we had to end up turning it off in order to sleep any at all. Avoid 206. They were fully booked so no changing rooms. When we checked out we were told the manager would give us a call - we never received a call.