酒店回复: Thank you for your review and suggestions for the rooms and my apologies. We are currently working on this with staff and making changes for the better. I hope we get to welcome you back when you come again.
1.0分
其他
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Doors in the outside and homeless person slept against door all night. Scared and horrible location. We were frightened to leave and had to step over homeless person to get out of room.
1.0分
其他
The printer doesn’t work. There is no free breakfast. They state the kitchen is under construction but it seems they need to hire someone to cook.
2.0分
商务出差
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The GM is a sneaky thief. Further, it is possible AND highly probable that she is pocketing the money for erroneous charges. She charged 50 dollars when I was 12 noon to renew rather than 11 am- even after I called her and advised my situation. When I left she and staff had an immaculate clean room - better than I walked into the first day. The fact there was a dirty weave that I found under the bed says it all. Actually her stealing my deposit was the last word.
1.0分
其他
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I stayed at the Sonesta ES Central from July 10–13, 2025, and unfortunately, it was one of the worst hotel experiences I’ve ever had. The condition of the room was extremely disappointing. The couch was heavily stained—so much so that I didn’t feel comfortable sitting on it. The carpet was worn and discolored, with some areas appearing almost black from age or dirt. The room had a constant smoky, damp smell that made it feel musty and unclean. One of the towel sets provided was visibly dirty, and the bedding had stains on both the sheets and top covers. The second bedroom had black spots on the ceiling, which raised concerns about possible mold. The property itself also seemed poorly maintained. The market was nearly empty—just a lone pack of cough drops on the shelf—and the pool was green and unusable the entire weekend. Parts of the walls were peeling and falling apart. They do advertise free breakfast, but unless you’re there right at the start, you’re out of luck. Food ran out quickly and wasn’t replenished. The only positive aspect of this stay was the friendly front desk staff and the hotel’s convenient location to local attractions. However, that’s not nearly enough to make up for the poor conditions and overall discomfort. I would not recommend this hotel and will not be returning.
1.0分
其他
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I've been here going on 2 weeks and NOT ONCE have had a HOT ANYTHING, as far as the free breakfast that was advertised! Only the same old bread and bagel with no anything else. Cereal and coffee...THAT IS IT! I'm very disappointed as this was one of the reasons we chose to stay here. They lied and aren't even trying to have a hot breakfast any time soon I imagine.
1.0分
商务出差
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Outdated and filthy! Moreover, they do not return room deposits! They ask for a room deposit of 100 dollars and never release your money back into your credit or debit card account! It's been a month! I checked in at 12 pm and left at 7 am the next morning! Just to get a few hours of sleep! Barely used the room and still haven't received my room deposit and am getting the run around for almost a month ! There are several people who have experienced that same issue of they s Sonesta suites keeping room deposits! It's a complete scam? However I plan on pursuing it through my attorney on principal alone!
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酒店回复: Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will consider your comments as we continually work to improve our guest experience.
1.0分
其他
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This is the worst place I’ve ever stayed in my entire life! I would only stay here if I was homeless! Dirty rooms infested with roaches, broken furnitures ( missing closet doors, non-working bedroom doors, non-working tv, non-working A/C and heater, stained mattress that could’ve been a ****** scene). Free breakfast served with rotten milk (I swallowed some) included rock hard waffle/french toast, bagel without creme cheese, toast without butter or jam….not just not nice, but literally not edible. Do not be fooled by photos. It is a filthy place to stay. Best thing that happened to us on this trip was that we were able to move to another hotel with full refund. I’m really grateful for that because I literally couldn’t have stayed one more hour there! Thank God my friend found a passing by roach in the morning that helped us make decision without any hesitation! It deserves no or minus stars!
5.0分
家庭亲子
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We traveled to Dallas for a a medical procedure, and needed to stay for 10 nights. Sonesta’s 2-BR suite was perfect. Our first time in an extended suite. It was perfect for our needs. This property’s management team and pricing is excellent.
糟糕的选择，有传染性的酒店，三楼有很多蟑螂，每个人的行为都是不可接受的。地毯有污渍，需要彻底翻新。当我告诉他们对蟑螂采取一些措施并要求我拍照时，他们笑了，就好像蟑螂正在等待摆姿势拍照一样。谨防传染！
美丽的酒店经过全面翻修。接待处维护得很好，但早餐很糟糕，而且需要付费（随你便吧）。房间很漂亮、干净而且非常舒适。我们住了2天，没有人来重做房间或者换毛巾。没有保险箱。酒店位于高速公路沿线，由于它并不孤立，因此您会有睡在路边的感觉。如果你也用空调！！！不考虑价格，其他地方有更好的...
Doors in the outside and homeless person slept against door all night. Scared and horrible location. We were frightened to leave and had to step over homeless person to get out of room.
The printer doesn’t work. There is no free breakfast. They state the kitchen is under construction but it seems they need to hire someone to cook.
The GM is a sneaky thief. Further, it is possible AND highly probable that she is pocketing the money for erroneous charges. She charged 50 dollars when I was 12 noon to renew rather than 11 am- even after I called her and advised my situation. When I left she and staff had an immaculate clean room - better than I walked into the first day. The fact there was a dirty weave that I found under the bed says it all. Actually her stealing my deposit was the last word.
I stayed at the Sonesta ES Central from July 10–13, 2025, and unfortunately, it was one of the worst hotel experiences I’ve ever had. The condition of the room was extremely disappointing. The couch was heavily stained—so much so that I didn’t feel comfortable sitting on it. The carpet was worn and discolored, with some areas appearing almost black from age or dirt. The room had a constant smoky, damp smell that made it feel musty and unclean. One of the towel sets provided was visibly dirty, and the bedding had stains on both the sheets and top covers. The second bedroom had black spots on the ceiling, which raised concerns about possible mold. The property itself also seemed poorly maintained. The market was nearly empty—just a lone pack of cough drops on the shelf—and the pool was green and unusable the entire weekend. Parts of the walls were peeling and falling apart. They do advertise free breakfast, but unless you’re there right at the start, you’re out of luck. Food ran out quickly and wasn’t replenished. The only positive aspect of this stay was the friendly front desk staff and the hotel’s convenient location to local attractions. However, that’s not nearly enough to make up for the poor conditions and overall discomfort. I would not recommend this hotel and will not be returning.
I've been here going on 2 weeks and NOT ONCE have had a HOT ANYTHING, as far as the free breakfast that was advertised! Only the same old bread and bagel with no anything else. Cereal and coffee...THAT IS IT! I'm very disappointed as this was one of the reasons we chose to stay here. They lied and aren't even trying to have a hot breakfast any time soon I imagine.
Outdated and filthy! Moreover, they do not return room deposits! They ask for a room deposit of 100 dollars and never release your money back into your credit or debit card account! It's been a month! I checked in at 12 pm and left at 7 am the next morning! Just to get a few hours of sleep! Barely used the room and still haven't received my room deposit and am getting the run around for almost a month ! There are several people who have experienced that same issue of they s Sonesta suites keeping room deposits! It's a complete scam? However I plan on pursuing it through my attorney on principal alone!
This is the worst place I’ve ever stayed in my entire life! I would only stay here if I was homeless! Dirty rooms infested with roaches, broken furnitures ( missing closet doors, non-working bedroom doors, non-working tv, non-working A/C and heater, stained mattress that could’ve been a ****** scene). Free breakfast served with rotten milk (I swallowed some) included rock hard waffle/french toast, bagel without creme cheese, toast without butter or jam….not just not nice, but literally not edible. Do not be fooled by photos. It is a filthy place to stay. Best thing that happened to us on this trip was that we were able to move to another hotel with full refund. I’m really grateful for that because I literally couldn’t have stayed one more hour there! Thank God my friend found a passing by roach in the morning that helped us make decision without any hesitation! It deserves no or minus stars!
We traveled to Dallas for a a medical procedure, and needed to stay for 10 nights. Sonesta’s 2-BR suite was perfect. Our first time in an extended suite. It was perfect for our needs. This property’s management team and pricing is excellent.