酒店回复: Dear Valued Guest, After reading your review I cannot apologize enough that your stay was not up to expectations. As the new manager at the hotel I am working with the new ownership and management company to make this hotel become one of the best in all of Texas. Please feel free to contact me directly at the hotel and we can discuss your stay further.
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其他
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我和妻子今年新年夜住在这里，等待医生的预约，并赶上回芝加哥工作的航班。我们在晚上 11 点到午夜之间办理了入住手续，早上 6 点左右我走到外面，发现我们的车被盗了。他们拿走了我们所有的财物。夜班经理向我保证，他在夜班期间会“定期”走动，但我们停在距离他办公室窗户不到 30 英尺的地方。我花了这么长时间才撬开门锁，检查车内所有物品，按下警报器，却什么也没听到，什么也没看到，这让我很困惑。讽刺的是，我们的车是当晚唯一被盗的车辆。我和妻子辛苦拿到了东西，这让我们损失惨重。当我阅读这些评论时，我发现我们并不是唯一在这家酒店遇到盗窃的人。话虽如此，应该有外部摄像头和停车场保安。这是我们迄今为止最糟糕的万豪体验。Gary W.
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我本来打算住 3 晚，但 1 晚后就退房了！我到达时发现我的房间（430）破旧、肮脏，看起来像是被匆忙打扫过或根本没有打扫过。在我到达房间之前我很担心，因为大堂、酒店和电梯看起来又旧又脏又破旧。到处都有迹象表明需要提前预订家政服务，当您看到客房服务人员维护房间的恶心方式时，您想知道为什么要麻烦，因为当新客人到达时房间不干净！灰尘和污垢实在是太糟糕了。他们有一个牌子，说他们遵循新冠病毒清洁协议，这在这个房间里是一个公然的谎言，新冠病毒是你最不担心的事情，因为根据我房间的清洁情况，李斯特菌和其他基于污垢的病毒是一个更大的风险因素，当与其他客人讨论时他们说他们的房间是一样的。房间里的暖气/空调声音很大，通风口盖挂在墙上。我试着打电话然后去前台让他们知道这些事情，但每次我尝试都没有人在那里。当我退房时，我正在等待有人来到前台，几分钟后，经理走出办公室来接待我。他问我的住宿体验如何，我让他知道了问题。他脸上除了惊讶之外没有任何反应，没有道歉，也没有讨论如何纠正，他似乎并不在意。他们似乎是一个五分钱的操作，因为他们甚至向你收取 6 美元的费用，让你把车停在前面不繁忙、不安全的停车场，我认为低需求地区的房产收取停车费是一种自由，这只是另一种隐性收入溪流。早餐非常基本，而且根据品牌准则，他们只提供尽可能少的早餐。我住过很多家 Residence Inn 酒店，这一定是我住过的最差的酒店之一。下面的照片就是上述情况的证据。
2.0分
其他
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Have stayed at this property at least 10 times over the past three years on my frequent trips to the Medical Center. I have noticed a decline in its upkeep and roaches present during the past couple of visits, tv not working properly toilet problems, and the most recent experience was the worst. I was overcharged on my bill even though I had the reservation in hand and was told 'there was nothing the front desk could do about it but management would take care of it'. I had to frequently call them over the next couple of weeks to correct the problem and they were unable to do so. In fact, the local manager refused to even speak to me anymore and left messages with his staff to let me know that. I had to finally contact Marriott guest services who corrected the problem for me. It took three weeks to get my credit on the credit card I used. Not a good experience so I told Marriott that I would look elsewhere for my future hotel plans in Houston.
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酒店回复: On behalf of our entire staff, we apologize for the concerns you shared about your experience. I have addressed these issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
1.0分
其他
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My go to when traveling is usually Residence Inn. However this one is on my do not go ever list. Found a dirty footprint in the bath tub and after much complaining the front desk guy came because there was no housekeeping on duty. Turns out it was a rust stain that would not come off. Ok. We also discovered our phone wasn’t working so they brought a new phone and tried it at 3 different outlets. Said they would have to call the phone company. In the meantime use your cell phone. Next morning we woke up congested and sore throat. Looked at the air intake vent which was blackened by heavy dust and dirt build up. Complained about it but wasn’t fixed for 2 days. So much for enhanced cleaning! This hotel is showing some serious wear along with a skeleton staff who cannot keep up with the problems. I will never know if these things were fixed because on my next visit to Houston I’ll go somewhere else. On another note fyi, this hotel does not have any king bed rooms at all, or so they said.
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酒店回复: Dear Guest. On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.
1.0分
家庭亲子
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Witnessed Female staff displaying very off-putting behavior borderline discriminatory towards guest. After speaking with the guests i was informed that was not their first experience. Again this is my witness account.
房间宽敞，家具比较老旧
我们房间的门锁不上。我们被转移到另一个房间，那扇门也锁上了。近年来，我们在西大学万豪居家酒店住过好几次，在过去的三次访问中，我们每次都发现这里有点笨重，维护也更差。如果万豪决定让这个地方堕落，请重新考虑：我们不认识经理，但我们确实了解万豪品牌。
我和妻子今年新年夜住在这里，等待医生的预约，并赶上回芝加哥工作的航班。我们在晚上 11 点到午夜之间办理了入住手续，早上 6 点左右我走到外面，发现我们的车被盗了。他们拿走了我们所有的财物。夜班经理向我保证，他在夜班期间会“定期”走动，但我们停在距离他办公室窗户不到 30 英尺的地方。我花了这么长时间才撬开门锁，检查车内所有物品，按下警报器，却什么也没听到，什么也没看到，这让我很困惑。讽刺的是，我们的车是当晚唯一被盗的车辆。我和妻子辛苦拿到了东西，这让我们损失惨重。当我阅读这些评论时，我发现我们并不是唯一在这家酒店遇到盗窃的人。话虽如此，应该有外部摄像头和停车场保安。这是我们迄今为止最糟糕的万豪体验。Gary W.
我本来打算住 3 晚，但 1 晚后就退房了！我到达时发现我的房间（430）破旧、肮脏，看起来像是被匆忙打扫过或根本没有打扫过。在我到达房间之前我很担心，因为大堂、酒店和电梯看起来又旧又脏又破旧。到处都有迹象表明需要提前预订家政服务，当您看到客房服务人员维护房间的恶心方式时，您想知道为什么要麻烦，因为当新客人到达时房间不干净！灰尘和污垢实在是太糟糕了。他们有一个牌子，说他们遵循新冠病毒清洁协议，这在这个房间里是一个公然的谎言，新冠病毒是你最不担心的事情，因为根据我房间的清洁情况，李斯特菌和其他基于污垢的病毒是一个更大的风险因素，当与其他客人讨论时他们说他们的房间是一样的。房间里的暖气/空调声音很大，通风口盖挂在墙上。我试着打电话然后去前台让他们知道这些事情，但每次我尝试都没有人在那里。当我退房时，我正在等待有人来到前台，几分钟后，经理走出办公室来接待我。他问我的住宿体验如何，我让他知道了问题。他脸上除了惊讶之外没有任何反应，没有道歉，也没有讨论如何纠正，他似乎并不在意。他们似乎是一个五分钱的操作，因为他们甚至向你收取 6 美元的费用，让你把车停在前面不繁忙、不安全的停车场，我认为低需求地区的房产收取停车费是一种自由，这只是另一种隐性收入溪流。早餐非常基本，而且根据品牌准则，他们只提供尽可能少的早餐。我住过很多家 Residence Inn 酒店，这一定是我住过的最差的酒店之一。下面的照片就是上述情况的证据。
Have stayed at this property at least 10 times over the past three years on my frequent trips to the Medical Center. I have noticed a decline in its upkeep and roaches present during the past couple of visits, tv not working properly toilet problems, and the most recent experience was the worst. I was overcharged on my bill even though I had the reservation in hand and was told 'there was nothing the front desk could do about it but management would take care of it'. I had to frequently call them over the next couple of weeks to correct the problem and they were unable to do so. In fact, the local manager refused to even speak to me anymore and left messages with his staff to let me know that. I had to finally contact Marriott guest services who corrected the problem for me. It took three weeks to get my credit on the credit card I used. Not a good experience so I told Marriott that I would look elsewhere for my future hotel plans in Houston.
My go to when traveling is usually Residence Inn. However this one is on my do not go ever list. Found a dirty footprint in the bath tub and after much complaining the front desk guy came because there was no housekeeping on duty. Turns out it was a rust stain that would not come off. Ok. We also discovered our phone wasn’t working so they brought a new phone and tried it at 3 different outlets. Said they would have to call the phone company. In the meantime use your cell phone. Next morning we woke up congested and sore throat. Looked at the air intake vent which was blackened by heavy dust and dirt build up. Complained about it but wasn’t fixed for 2 days. So much for enhanced cleaning! This hotel is showing some serious wear along with a skeleton staff who cannot keep up with the problems. I will never know if these things were fixed because on my next visit to Houston I’ll go somewhere else. On another note fyi, this hotel does not have any king bed rooms at all, or so they said.
Witnessed Female staff displaying very off-putting behavior borderline discriminatory towards guest. After speaking with the guests i was informed that was not their first experience. Again this is my witness account.