酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the delay in notifying you when your room was ready, especially after your long day of travel and while caring for your children. We completely understand how frustrating that must have been and appreciate your patience. Your feedback about communication is very valuable, and we will work to ensure our team improves this process so guests don’t experience similar delays in the future. We’re glad to hear that everything else during your stay was enjoyable, and we hope to have the opportunity to welcome you back for a smoother, more comfortable experience.

酒店回复: Thank you for sharing your experience with us. We’re glad to hear you enjoyed your clean, spacious room and that your family had fun in the pool.I sincerely apologize for the challenges you faced during breakfast, especially during a busy long weekend. We understand how frustrating it must have been to not find seating and to have food run out. Your feedback is very valuable, and we will review our staffing and service levels to ensure we’re better prepared during peak times.We truly appreciate your comments and hope to welcome you back again, where we can provide a smoother breakfast experience along with the great stay you deserve.

酒店回复: Thank you for taking the time to leave us such a kind review! We're glad to hear that you enjoyed your stay with us, and we hope to see you again the next time you visit Pincher Creek.

酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the incident with your room being left open — this is a serious matter, and I have already addressed it with our housekeeping team to ensure it does not happen again. I’m also sorry that no one followed up with you directly to apologize, as you certainly should have been updated.Regarding breakfast, we will be reviewing our procedures with the team to make sure food is consistently available until closing time. I also apologize for the missing curtains in your room; our maintenance and housekeeping teams are working to ensure all rooms are properly equipped before guest arrival.Your feedback is very important to us, and I regret that your stay fell short of expectations. We will be using your comments to make immediate improvements.

酒店回复: Thank you for sharing your experience!We’re happy to hear you enjoyed your stay and made the most of our location—sounds like you had a little bit of everything, from Uncle Al’s pizza in the lobby to pool time and board games. We love when guests take advantage of those small-town comforts and extra touches. We hope to see you and your family again soon!

酒店回复: Hello Frances, Thank you for taking the time to leave us a review in regards to your stay. Our rates do tend to get higher in our summer season as we are busier with all the tourism from our surrounding communities. We do apologize for the inconvenience this may have caused.Thank you and we hope to serve you again.

酒店回复: Dear Jamie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered — from the maintenance concerns and delayed room readiness to the AC issue and boil water advisory. We understand how frustrating these experiences must have been, especially when traveling with family, and we're truly sorry we didn’t meet expectations.We also want to clarify that all guests, regardless of how they book, should be treated with the same care and consideration. We’re reviewing your comments internally to ensure this is addressed with our team.On a brighter note, we're glad to hear your kids enjoyed the pool — though we apologize again for the crowding during adult-only hours, which should not have occurred.Your feedback is invaluable in helping us improve, and we truly hope you’ll consider giving us another chance in the future to provide the experience you deserve.