酒店回复: Thank you for the review we truly appreciate you taking the time to let us know your thoughts we hope to see you again real soon.
5.0分
商务出差
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I stayed here for an extended business trip, and this hotel was perfect for my needs. Yes, it does seem to be an older hotel, but I didn't have any issues in my room or notice any wear in the public areas. On the contrary, I found the room to be a good size and appreciated having the kitchen to cook some meals in during my stay. The free breakfast was also convenient. One big plus is that their laundry facilities are free as well. I would recommend having a car if you are staying here as there are not really any restaurants or shopping in walking distance. It was about 15 minutes for me to drive to the Texas Tech campus for work.
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酒店回复: Thank you so much for the great review! We're thrilled to hear you enjoyed your stay and truly appreciate your kind words. We hope to welcome you back again very soon!
3.0分
商务出差
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Older property that has not been updated in many years. The bed was atrocious. The condition of the mattress was poor and very uncomfortable. The shower diverter did not function properly in addition to poor drainage equated to low water pressure and standing in several inches of water.
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酒店回复: I sincerely apologize for the inconvenience you experienced during your stay. Please know that we are actively addressing your concerns to ensure a better experience for all our guests.We truly value your feedback and hope you'll consider staying with us again in the future so we can provide you with the stay you deserve.
5.0分
家庭亲子
Staff were very helpful and accommodating. Rooms were clean and comfortable. Excellent variety of hot breakfast foods and healthy choices.
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酒店回复: Thank you so much for the great review! We're thrilled to hear you enjoyed your stay and truly appreciate your kind words. We hope to welcome you back again very soon!
5.0分
其他
Super friendly and accommodating. Room was really nice and clean. Would stay there again.
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酒店回复: Thank you so much for the great review! We're thrilled to hear you enjoyed your stay and truly appreciate your kind words. We hope to welcome you back again very soon!
5.0分
情侣出游
Great stay overall during my 2 nights over the weekend. Looking forward to another stay here.
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酒店回复: I am delighted to see your review and that we were able to make your stay positive with us! We look forward to welcoming you back for another getaway in Lubbock. Safe travels!
5.0分
家庭亲子
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Front desk clerk (Jazmine) who checked us in was very nice and helpful. One of the TVs wasn’t working correctly so she moved us into another room. Hotel was very clean, workers were very nice. Breakfast was good, check in and check out were very easy. Location was great as was the area around it. We will definitely be staying here again when we visit our daughter in Lubbock.
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酒店回复: Thank you for your wonderful 10/10 review! We’re delighted to hear that you had such a great stay. I
2.0分
其他
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skip this one
We won't be staying there again.
The room smelled like someone had chainsmoked cheap cigarettes in there for 10 years. Not fresh smoke, that stale, soaked into the carpet & the walls smell.
The bed was incredibly uncomfortable. The sofa pull-out bed was like it had been dropped off a roof. Without a doubt one of the worst complimentary breakfasts we've had, even for a cheap hotel. It was so bad that even after hours of being in the room you could still smell it. At one point it woke me up.
The staff were friendly.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We are very sorry to hear that the room had an unpleasant odor and that the bedding and breakfast did not meet your expectations. This is certainly not the experience we strive to provide for our guests, and we truly regret that we fell short during your visit.Please know that your comments have been shared with the appropriate team members so we can address these issues. We appreciate your kind words about our staff and will continue to work on providing a better overall experience for all of our guests.
5.0分
其他
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Rooms were clean, staff was very friendly. Anna was quite helpful with upgrading our accommodations to 2 bedroom suites (what we requested in our reservation) when ******* reserved us a double queen room instead, at no additional charge. We were able to utilize a late checkout, which was much appreciated!
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and that our team was able to accommodate your request. Guest satisfaction is our top priority, and we’re glad you found the rooms clean and the staff friendly.We’re also pleased that the late checkout added to your positive experience. We appreciate your kind words and look forward to welcoming you back in the future!
4.0分
其他
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Nice stay
My sister and I traveled to Lubbock for a funeral. I booked at this hotel for a 2 night stay. Check in was great and the property was clean.
Our room was was nice and roomy and clean. All in all our stay was good. The only things we had issue with our stay was things that should never been an issue in such a nice hotel.
1: blow dryer would not turn off or adjust.
2: toilet was so extremely low to the floor which made it extremely difficult and dangerous for us to use.
3: refrigerator door opened to the wrong direction making it hard to put items in it because of the table in front of it.
Other than those things, the stay was fine.
I do want to mention that the front desk people were very friendly and helpful. No matter what time or how busy they were, they always had a great attitude and were very helpful. It was refreshing to go somewhere and not feel like we were imposing. Or that they wished we would go away so they could go back to their phones. The staff was very professional and pleasant.
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酒店回复: Thank for your feedback we apologize for the inconveniences you experienced, we are addressing your concerns. we do hope you stay with again in the future.
一切都很好
I stayed here for an extended business trip, and this hotel was perfect for my needs. Yes, it does seem to be an older hotel, but I didn't have any issues in my room or notice any wear in the public areas. On the contrary, I found the room to be a good size and appreciated having the kitchen to cook some meals in during my stay. The free breakfast was also convenient. One big plus is that their laundry facilities are free as well. I would recommend having a car if you are staying here as there are not really any restaurants or shopping in walking distance. It was about 15 minutes for me to drive to the Texas Tech campus for work.
Older property that has not been updated in many years. The bed was atrocious. The condition of the mattress was poor and very uncomfortable. The shower diverter did not function properly in addition to poor drainage equated to low water pressure and standing in several inches of water.
Staff were very helpful and accommodating. Rooms were clean and comfortable. Excellent variety of hot breakfast foods and healthy choices.
Super friendly and accommodating. Room was really nice and clean. Would stay there again.
Great stay overall during my 2 nights over the weekend. Looking forward to another stay here.
Front desk clerk (Jazmine) who checked us in was very nice and helpful. One of the TVs wasn’t working correctly so she moved us into another room. Hotel was very clean, workers were very nice. Breakfast was good, check in and check out were very easy. Location was great as was the area around it. We will definitely be staying here again when we visit our daughter in Lubbock.
skip this one
We won't be staying there again.
The room smelled like someone had chainsmoked cheap cigarettes in there for 10 years. Not fresh smoke, that stale, soaked into the carpet & the walls smell.
The bed was incredibly uncomfortable. The sofa pull-out bed was like it had been dropped off a roof. Without a doubt one of the worst complimentary breakfasts we've had, even for a cheap hotel. It was so bad that even after hours of being in the room you could still smell it. At one point it woke me up.
The staff were friendly.
Rooms were clean, staff was very friendly. Anna was quite helpful with upgrading our accommodations to 2 bedroom suites (what we requested in our reservation) when ******* reserved us a double queen room instead, at no additional charge. We were able to utilize a late checkout, which was much appreciated!
Nice stay
My sister and I traveled to Lubbock for a funeral. I booked at this hotel for a 2 night stay. Check in was great and the property was clean.
Our room was was nice and roomy and clean. All in all our stay was good. The only things we had issue with our stay was things that should never been an issue in such a nice hotel.
1: blow dryer would not turn off or adjust.
2: toilet was so extremely low to the floor which made it extremely difficult and dangerous for us to use.
3: refrigerator door opened to the wrong direction making it hard to put items in it because of the table in front of it.
Other than those things, the stay was fine.
I do want to mention that the front desk people were very friendly and helpful. No matter what time or how busy they were, they always had a great attitude and were very helpful. It was refreshing to go somewhere and not feel like we were imposing. Or that they wished we would go away so they could go back to their phones. The staff was very professional and pleasant.