酒店回复: Dear Guest, Thank you for sharing your experience. We appreciate your feedback about the key card issue and will make sure it is communicated to the appropriate team for review. We're glad you enjoyed the complimentary breakfast and hope you found some items to your liking. We continually strive to improve our services and hope you will consider staying with us again in the future to experience any updates we may implement.
酒店回复: Hello Luiz,We appreciate your feedback on the overall facilities and reception services during your stay. We take all guest comments seriously to improve our services. For any concerns regarding housekeeping, we encourage guests to contact our management team for further assistance and to ensure a pleasant stay experience moving forward.
酒店回复: Hello Michelle,Thank you for sharing your positive experience with us! We're thrilled to hear that Ms. Tiffany made such a lasting impression with her exceptional service. Our team strives to provide memorable stays for all our guests, and your feedback truly encourages us. We look forward to welcoming you back in the future for another amazing stay.
酒店回复: Hello Juan,Thank you for sharing your experience regarding the digital key. We understand how this feature adds convenience to your stay. Your feedback is valuable, and we will ensure it is considered for future improvements. We appreciate your understanding and hope to welcome you back for a better experience next time.
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早餐本来可以更好
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酒店回复: Hello Marquarette, Thank you for your feedback regarding the breakfast. We continually strive to enhance our food offerings and appreciate your input. Your thoughts will be shared with the team for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience next time.
25号入住后，我去了位于一楼的房间。我脱鞋时，发现地毯很湿，袜子都湿透了。我穿好鞋，去了前台，说明了情况。帕特里夏说可以帮我换个房间。当时已经很晚了，我说那就明天早上再说吧。但是房间里一整晚都有霉味，直到太阳升起。我又回到前台，换了另一个房间。到了第二个房间，遥控器又坏了。我又回到前台，拉基莎帮我换了一个能用的遥控器。另外，早餐的橙汁机也坏了。我白天外出回来，发现钥匙打不开房门。我又回到前台，一个年轻的男服务员帮我拿了一个衣架，然后跟我一起去了房间，把衣架塞到门缝下，门就开了。他说现在钥匙应该能用了，确实能用了。但是看到他这么做，我感觉不太安全。
我们的房卡每天都会失效。我们不得不等到第二天下午3点才能拿到新的房卡，否则就得请工作人员帮我们开门。早餐糟透了，而且每天都会缺货。橙汁机也坏了。我们没法拿到干净的毛巾，因为酒店用完了。我们不得不主动要卫生纸，因为酒店告诉我们，长住客人每四天才会补充一次卫生纸并打扫房间。房间里没有保险箱。空调又脏又发霉。我们房间的天花板上还有一个洞。我们入住的前三天，泳池都在维修，所以一直关闭着。我以后再也不会住这家酒店了。
酒店住宿
酒店总体还行，就是房卡每次都不好用，所以每次都得自己先开门。不然的话，我们得互相照应，互相让进。早餐是免费的，味道还可以，不过毕竟是免费的。
我们住了一周，房间宽敞干净，非常舒适。小厨房设施齐全，可以轻松悠闲地享受酒店时光。早餐也不错，只是有些日子水果选择有点少。以后还会再来，从那里去沃斯堡地区很方便。
住宿地点
避免住在一楼，因为周末很多家庭认为你不需要睡觉，结果在楼上的公寓里跳上跳下，跑来跑去，所以最好住在顶楼。
酒店不错，服务差
酒店设施、房间、浴室和休息室都很好。接待服務良好。我想对房间的日常清洁做一点说明，我不得不在三天内要求清洁三次，但即便如此，清洁效果仍然很糟糕。卫生纸和毛巾短缺。很遗憾！！
蒂芙尼女士太棒了！她让我们的住宿体验棒极了。她的热情好客、友善和周到都非常出色。我一定会再次入住这里
不开心
我们6点半到的房间还没准备好。经过5个小时的医生诊治，却没能去房间，真是令人失望。我是糖尿病患者，早餐除了煮鸡蛋外，并不适合糖尿病患者。我们入住期间没有被告知不能享受客房服务。所以，当我们晚上10点半回到房间时，发现房间既没有打扫，也没有换上干净的毛巾，我们一行人都非常沮丧。
没有可用的数字钥匙
早餐本来可以更好