酒店回复: Bonjour,Nous vous prions de nous excuser pour cette situation. Nous avions contacté l'agent de réservation par l'intermédiaire duquel vous avez réservé afin de l'informer que nous n'avions plus de place pour vous accueillir et que nous n'avions aucun moyen de vous contacter. Ils nous avaient confirmé l'annulation de la chambre. Comme vous aviez réservé auprès d'un tiers, nous, l'hôtel, n'avions pas votre argent. C'est ce tiers qui vous a payé, et non nous directement ; vous auriez donc dû vous adresser à lui pour obtenir votre remboursement.Nous vous prions de nous excuser pour la mauvaise communication et la confusion concernant votre réservation.
酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We apologize for your receiving the wrong key at the beginning of your stay. We work hard to try to avoid these errors. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards
3.0分
其他
原文
翻译提供方：Google
总体来说，住宿体验不错，“像家一样舒适”。可惜的是，卫生间里有一股浓重的尿骚味。真可惜！
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酒店回复: Thank you for taking the time to fill out this survey. We hope to see you again soon!
4.0分
其他
原文
翻译提供方：Google
我们应该在餐厅里多加几个午餐桌位。
这样还能再放两张桌子。
尽管如此，一切都还好。
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酒店回复: Thank you so much for your review, we will keep that in mind and see what we can do!!
4.0分
情侣出游
原文
翻译提供方：Google
房间舒适干净。早餐不错。地段非常繁华，但同时也提供许多便利服务。
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酒店回复: Thank you for taking the time to provide us with feedback from your recent visit. We appreciate your comments, as it is our primary measure on whether we are meeting and exceeding the expectations of our guests. Thank you for your positive feedback on our services and we are delighted that you enjoyed your visit with us. We know that you have many choices, and sincerely thank you for choosing to stay with us. Thank you again for taking the time to share your wonderful experience with us.Best regards, Sean
4.0分
其他
原文
翻译提供方：Google
舒适干净
酒店回复: Thank you very much for your kind review.
2.0分
其他
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When booking from your posting on Sunday November 23rd total indicated was less than the price indicated when final bill was calculated. This is the first time I’ve encountered a hidden cost after using your site several times in the past. Although it was minimal I will think very hard in the future unless you can correct the error.
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酒店回复: Thank you for taking the time to provide us with feedback from your recent visit. Your feedback is greatly appreciated and it is one primary measure on whether we are meeting and exceeding the expectations of our guests. I am very sorry to learn that we did not meet all your expectations during your recent visit, and in particularly a price discrepency. That is unusual and am not sure why there would be. Unless the tourism levy is not listed on this site.We know that you have many choices, and sincerely thank you for choosing to stay with us. Thank you again for taking the time to share your experience with us.Best regards, Sean
酒店服务非常好。房间设施齐全。房间卫生干净整洁，有早餐。停车方便
房间不错，最主要不贵，他们服务也很好，
使用的香水味太浓了。
非常糟糕的体验
他们未经任何邮件或电话通知就取消了我们的预订，因为酒店超额预订。我们提前预订，也已经付了房费，但到了酒店，他们却直接告诉我们没有房间了。假期期间，首先，这种感觉非常不舒服；其次，在其他酒店很难找到房间。我们不得不多开一个半小时的车才能睡个好觉。更糟糕的是，他们竟然不愿意退还我们已经支付的款项；我们花了三天时间才拿到退款。非常糟糕的体验。
特鲁罗舒适酒店
抵达后，工作人员给了我们一张房卡，结果出乎意料，那里已经有人了。我们回到柜台，才找到正确的房间。价格还是很贵，性价比很高！
总体来说，住宿体验不错，“像家一样舒适”。可惜的是，卫生间里有一股浓重的尿骚味。真可惜！
我们应该在餐厅里多加几个午餐桌位。
这样还能再放两张桌子。
尽管如此，一切都还好。
房间舒适干净。早餐不错。地段非常繁华，但同时也提供许多便利服务。
舒适干净
When booking from your posting on Sunday November 23rd total indicated was less than the price indicated when final bill was calculated. This is the first time I’ve encountered a hidden cost after using your site several times in the past. Although it was minimal I will think very hard in the future unless you can correct the error.