酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback and for rating your stay 8/10. We’re pleased to hear that you enjoyed our central location, comfortable beds, and helpful staff.We’re sorry to learn of your disappointment with the exterior and surrounding areas. While some factors in the community are beyond our control, we are committed to maintaining our property and will share your comments with our team to ensure improvements are made. We also appreciate your feedback regarding breakfast and parking—guest insights like yours are very valuable as we continue to look at ways to enhance the overall experience.We truly value your comments and hope to have the opportunity to welcome you back for an even better stay in the future.Warm Regards,Champlain Hotel
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that Baylee made a positive impression at check-in, and we will be sure to share your kind words with her.We sincerely apologize, however, for the experience you described during your stay. Our main lobby is not a licensed area, and unfortunately, alcoholic beverages cannot be consumed there. We are truly sorry this was not better communicated, and for the manner in which the situation was handled. It was never our intention to make you or your group feel unwelcome, and we regret that this impacted your first impression of our hotel.We greatly value your comments, as they allow us to improve both communication and guest service, and we hope you might consider giving us another opportunity in the future.Warm regards,Champlain Hotel
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Guest comfort and satisfaction are very important to us, and we regret that we fell short during your stay.Your comments have been shared with our team so we can learn from your experience and make improvements moving forward. We appreciate your honesty, as it helps us continue to grow and provide better service for our guests.We hope you might consider giving us another opportunity in the future to provide you with the positive stay we’re known for.Warm Regards, Champlain Hotel
酒店回复: Dear Valued Guest, Thank you so much for your fantastic 10/10 review! We’re thrilled to hear you enjoyed your stay and that the beds were just right for both you and your husband. Our front desk team will be delighted to know you found them super friendly!We’re also glad our central location made it easy to explore Orillia and enjoy the restaurants and cafes nearby. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful stay.Warm Regards,Champlain Hotel
酒店回复: Dear Guest,Thank you for your detailed and generous review! We’re delighted to hear that you had a comfortable stay, enjoyed a great night’s sleep, and found our staff to be friendly and our rooms clean. We’re also glad you appreciated the blackout curtains—they’re a guest favorite!We truly value your constructive feedback regarding parking, check-in access, and signage. Your comments will help us improve the arrival experience for future guests, and we’ll review these areas with our team.We look forward to welcoming you back to the Champlain Hotel soon!Kind regards,The Champlain Hotel Team
房间的布置和内部装饰都非常好，酒店服务也很棒。
对于初次入住的客人来说，找315到316号房间有点困难。我觉得如果能提供一份房间地图会更好。
酒店的服务和早餐都非常好。
位置很棒，床很舒服，工作人员乐于助人。大楼外部和周边环境非常脏，外窗非常难看，我向工作人员反映过。外部环境非常糟糕，奥里利亚的无家可归问题非常严重。停车场简直荒唐，没有清晰的标识指示停车地点。早餐似乎很便宜，而且不太吸引人。
办理入住的Baylee很棒，然而2025年9月13日星期六，前台的夜班工作人员（一名男性）不太热情。他看到6个衣着光鲜的成年人在等车离开酒店，就一直告诉我们不能留在休息室喝完鸡尾酒，我们又不敢大声喧哗。他不懂怎么看房间。他要求离开，我们说好的，因为我们其中一人在调整鞋子，不能马上离开。过了一分钟，他又过来了。说你们必须离开。我们感觉很不受欢迎。我们不会再来了，我们6个人就是影响我们在不同地方住宿的那群人。
第一次住在你们的酒店，第一印象不太好。
非常失望
我预订了两间一模一样的房间，我的房间却完全不同：狭小拥挤，行李箱很难打开，床和电视之间的通道也太窄了，窗户很小，可以看到墙角很脏……我要求换房，但前台接待很差，走廊里堆满了清洁车。总之，我对这个价格非常失望。
我打电话预订时，被告知他们有去******的班车。结果却没有。我向管理层反映，他们的回复是：“嗯，预订代理是这么说的，但自从疫情爆发后我们就没坐过班车了。”我说你应该改正，但他们却漠不关心。
另外，浴室水槽周围的墙壁很久没打扫了。到处都是牙膏溅。我又提了一次这个问题。他们给了我一个微笑和歉意。“我们一定会调查此事，只是抱歉而已。” 以前没人真正关心过这件事，现在都过去了。
太棒了！
我们在这家酒店住了两晚，非常喜欢。我们的房间里有两张床，非常完美，一张床很硬，我丈夫很喜欢，另一张床软得像天堂一样。前台的姑娘们超级友好。酒店地理位置也很棒，就在奥里利亚市中心，街对面就是各种餐厅和咖啡馆。我强烈推荐尚普兰海滨酒店！
虽然地理位置不错，但总体来说还不错。我住的房间感觉有点挤。窗户对着砖墙，看不到风景。房间似乎保养得不太好。冰箱里放着鸡蛋盒，里面装着鸡蛋。没有牛奶（粉状/液体）可以冲咖啡。地毯看起来破旧不堪。淋浴间、淋浴间地板和玻璃门都很脏。
酒店还行，但我不确定我们是否会再次入住。地理位置优越。
浴室里没有毛巾挂钩，淋浴时很不方便。
早餐还可以，但略显简陋。
我们预订这家酒店是因为它的位置和包含停车位。包含的停车位信息完全是误导性的。酒店内有停车位，如果你能找到车位的话。如果找不到，步行不远就能找到一个超额停车场。第一天晚上没有车位，所以他们给了我们一张超额停车场的停车证。第二天晚上，没有停车位，超额停车场的停车证也失效了，我们回到酒店又拿了一张，又回到超额停车场，停车证还是失效了。他们似乎不太在意这一点。我们自己想办法停车。服务非常令人失望。
舒适宜人的睡眠场所
员工友好。房间干净。床很舒服，枕头也很好。3个遮光窗帘非常棒，而且真的好用。早上9点房间就黑了。我睡得很好。酒店位置很好。
唯一的缺点是：
1. 停车位有限
2. 如果你以前没去过前台，很难找到前台。你必须从后门进去，然后走到前台，因为前面没有地方停车和办理入住。
3. 从停车场进入时，需要更多方向指示牌。
4. 更多房间号位置的指示牌