酒店回复: Dear Terry,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the issues you encountered during your recent stay. I sincerely apologize for the unexpected 250 incidental charge placed on your credit card. We strive to ensure that all our guests are fully informed about our policies and procedures, and I regret that this information was not communicated to you clearly. Additionally, I apologize for the lack of response to your late check-out request. This oversight does not reflect the high standards of service we aim to provide, and I am very sorry for any inconvenience it caused.Please be assured that we are addressing these issues internally to prevent similar occurrences in the future. We hope you will give us another opportunity to welcome you back and provide you with a flawless experience.Thank you once again for your valuable feedback. Should you have any further questions or concerns, please do not hesitate to contact us.
酒店回复: Dear Jason,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the multiple issues you encountered during your visit and for the inconvenience this caused. We take your feedback seriously, and our maintenance and housekeeping teams have been informed to address these concerns immediately. The issues with the elevator buttons and the lack of communication regarding the false fire alarm are also being investigated to ensure such incidents do not occur in the future.Your experience does not reflect the standards we strive to uphold, and we deeply regret the disappointment you faced. Please accept our heartfelt apologies for not meeting your expectations.We value your feedback and are committed to making the necessary improvements to enhance our guest experience. Should you consider giving us another opportunity to serve you, please contact me directly, and I will personally ensure your stay is comfortable and enjoyable.Thank you for bringing these matters to our attention. We hope to have the chance to regain your trust in the future.
酒店及周边环境好，设施齐全
这家酒店简直是个骗局。大家小心！他们会要求你提供信用卡来支付250加元的押金……然后就不退还这笔钱了。就我而言，已经过去13个工作日了，他们还是没有解除这笔扣款。
611房间的淋浴和马桶都非常脏，浴缸里到处都是头发。
好地方，地理位置也很好，下次肯定还会再住。
一切都很好。员工很友好，最重要的是他们都非常专业。
客户服务非常棒，房间和位置都堪称完美！
度假期间短暂停留，非常愉快。
除了客服不太行，其他都挺好的，房间也很不错。
费用是个问题
我们用信用卡预付了房费。
没人告诉我们，这笔250美元的杂费会从你的信用卡上扣除。通常他们只是记录了你的信用卡信息。
令人震惊的是，他们竟然要收取这么高的杂费。此外，我们还要求延迟退房，但没有人回复我们。
第一个房间蜘蛛死了，天花板漏水发霉，不得不换房间。第二个房间的电话坏了，电视也坏了，我们不得不降级，直到我们要求换一间与原价差不多的房间。最后一天，我们不得不再次换到第三个房间。虽然升级了，但房间维护得很糟糕。水槽生锈、窗帘脏兮兮、电器积满灰尘、椅子也很脏。两节车厢的电梯按钮都坏了，而且我们听到了误报，但工作人员没有通知我们。很遗憾，我不会推荐这家酒店。