酒店回复: Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your recent stay did not meet your expectations, and we regret that several aspects of your visit left you disappointed.We understand your concerns regarding pricing, particularly around peak travel periods. Rates can fluctuate based on demand, and while this is common in the hospitality industry, we always strive to provide value that matches the cost. Your comments regarding external noise and the A/C unit are also taken very seriously. A restful night’s sleep is essential, and we apologize that these disturbances impacted your comfort. Our maintenance team has been notified to inspect the fan and the elevator to ensure both are operating properly and safely.We also appreciate your note about the duvet. Bedding comfort is highly personal, and we do our best to provide options whenever possible. Your feedback highlights an opportunity for us to explore more adaptable bedding solutions to better suit a variety of guest preferences.While we’re disappointed to hear that you do not plan to return, we sincerely appreciate your candid observations. They are invaluable to us as we work to improve the experience for all our guests. Should you reconsider in the future, we would welcome the opportunity to provide you with a much more comfortable and enjoyable stay.
4.0分
其他
原文
翻译提供方：Google
多伦多市中心街道
非常好！但缺点是离多伦多市中心较远。
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酒店回复: Thank you for taking the time to provide us with feedback on your recent stay at the Hampton Inn & Suites by Hilton -Brantford. We take all guest comments very seriously and utilize them to better the service to our guests. At Hampton Inn & Suites by Hilton – Brantford, we always strive to serve our guests to the best of our ability, and that result should leave our guests feeling they have been given exceptional service during their stay.Thank you very much for your kind review. We are very glad you enjoyed your stay and we are looking forward to welcoming you on your next visit to Brantford.
1.0分
其他
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Never stay or trust this hotel. What they promise is not what they deliver. I booked this hotel online for one reason only and that’s for the suite with the tub in the room. When I got to the hotel, they informed me that all suites with the tub have been booked out and refused to refund me. You tell me if this is good customer service. BUYERS BE AWARE!!
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding the suite with the tub. We understand how important that feature was for your stay.Unfortunately, the suites with tubs were fully booked upon your arrival, and we were unable to offer an upgrade from the room type you had booked. We apologize for the disappointment and any confusion this may have caused.If you would like assistance selecting the exact room type for a future stay, our team is always happy to help ensure the accommodations meet your needs by either phone or in person. We appreciate you sharing your concerns and hope to have the chance to provide a more satisfying experience in the future.
5.0分
朋友出游
The hot tub was nice n warm. Clean room. The checkin was slow, had to wait 20 minutes to checkin. No bell to call staff or anything.
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酒店回复: Thank you very much for your 10/10 rating and for sharing your feedback with us. We’re pleased to hear that you found your room clean and comfortable. We sincerely apologize for the delay you experienced during check-in and for the inconvenience caused by the lack of a bell or way to alert our team. Your comments are extremely valuable, and we will be reviewing our arrival procedures to ensure a smoother and more efficient experience for our guests.We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay.
2.0分
商务出差
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We / other guesthad the way ten minutes at the front desk around 630 p m it was pretty noisy, the highway noise roadway, and also\nThe room next to me had their t.V on it five thirty a m
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the disturbances you experienced, both from the highway noise and from the neighboring guest’s TV early in the morning.Please know that we take all guest concerns seriously, and we are actively reviewing ways to minimize noise disruptions, including exploring additional soundproofing measures and ensuring our front desk team is available to promptly assist with such issues.We truly appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more restful and enjoyable stay in the future.
5.0分
其他
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Cozy rooms with comfortable beds and pillows. Very clean and great staffs. Loaded with amenities. Breakfast options needs improvement. Also location is not great
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酒店回复: Dear Solai,Thank you for sharing your feedback. We’re delighted to hear that you found our rooms comfortable and clean, and that our staff and amenities met your expectations. We appreciate your comments regarding the breakfast options and location, and we’ll certainly take them into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you again in the future.
5.0分
其他
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Had a wonderful time at this hotel. Friendly staff, clean, spacious, and comfortable room. We had a king bad with a jecuzzi tub that was in good working order. The continental breakfast had a lot of choice, fresh and tastey. The pool was a nice temperature and perfect for families with it’s all being shallow
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酒店回复: Dear Travis,Thank you for sharing your kind feedback regarding your recent stay with us. We are delighted to know that you had a wonderful experience and that our friendly staff, clean and spacious accommodations, and comfortable king room with the jacuzzi tub met your expectations.It is also a pleasure to hear that you enjoyed our continental breakfast and found the pool to be well-suited for families. Your satisfaction is our top priority, and we truly appreciate your recognition of our efforts to provide a pleasant and relaxing stay for our guests.We look forward to welcoming you back for another enjoyable visit in the near future.
5.0分
情侣出游
What a great breakfast and Great Service all around. Very clean hotel and would definitely book here again.
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酒店回复: Thank you for the 5-star review Jeff! We appreciate your kind words and are delighted to know you had a great experience. Your feedback means a lot to our team, and we look forward to welcoming you again soon.
1.0分
家庭亲子
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We called the front desk as the elevator was making a horrible noise that you could hear in your room. It was so loud it was horrible and we couldn’t sleep. They said they would put it out of service but it kept happening, we called a second time and they said the same thing. but it kept happening my husband told them again the morning that we couldn’t sleep and that they should compensate us. They offered 10% off. Disgusting. Never again.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the noise disturbance from the elevator during your stay and the impact it had on your rest. This is certainly not the experience we want for our guests.Please know that we take your comments seriously and have shared your concerns with our maintenance and management teams to ensure the issue is properly addressed. We also regret that our initial resolution did not meet your expectations.We value your feedback as it helps us improve, and we hope you might consider giving us another chance to provide you with the comfortable and peaceful stay you deserve. If you’d like to discuss your experience further, please contact us directly
因为伦敦大雪，我们当天预订了这家酒店，以便过夜。价格合理，服务也很到位。我们住的是二楼的房间。门把手有点卡，但总体还好。房间非常干净，有微波炉，设施也不错。我女儿玩得很开心。我们没有去游泳池，但看起来很干净，很吸引人。
早餐份量不大，但很温馨，负责早餐的那位女士非常和蔼。早餐种类足够我们选择，还有咖啡和果汁。我们在这里度过了愉快的时光。
不会再来了
1) 与劳动节周末相比，价格上涨了50%以上。
2) a. 隔壁万豪酒店露台上吵闹的醉汉让我直到凌晨1:30才睡着。
b. 空调的风扇声音太大，嘎嘎作响，根本无法掩盖外面的噪音。
3) 羽绒被太重太暖和。
4) 电梯听起来像是急需维修。
多伦多市中心街道
非常好！但缺点是离多伦多市中心较远。
Never stay or trust this hotel. What they promise is not what they deliver. I booked this hotel online for one reason only and that’s for the suite with the tub in the room. When I got to the hotel, they informed me that all suites with the tub have been booked out and refused to refund me. You tell me if this is good customer service. BUYERS BE AWARE!!
The hot tub was nice n warm. Clean room. The checkin was slow, had to wait 20 minutes to checkin. No bell to call staff or anything.
We / other guesthad the way ten minutes at the front desk around 630 p m it was pretty noisy, the highway noise roadway, and also\nThe room next to me had their t.V on it five thirty a m
Cozy rooms with comfortable beds and pillows. Very clean and great staffs. Loaded with amenities. Breakfast options needs improvement. Also location is not great
Had a wonderful time at this hotel. Friendly staff, clean, spacious, and comfortable room. We had a king bad with a jecuzzi tub that was in good working order. The continental breakfast had a lot of choice, fresh and tastey. The pool was a nice temperature and perfect for families with it’s all being shallow
What a great breakfast and Great Service all around. Very clean hotel and would definitely book here again.
We called the front desk as the elevator was making a horrible noise that you could hear in your room. It was so loud it was horrible and we couldn’t sleep. They said they would put it out of service but it kept happening, we called a second time and they said the same thing. but it kept happening my husband told them again the morning that we couldn’t sleep and that they should compensate us. They offered 10% off. Disgusting. Never again.